{"roots":["12:12681"],"nodeById":{"245:741":{"type":"COMPONENT","id":"245:741","name":"CTA/Tablet/Navigation","absoluteBoundingBox":{"x":-32686.0,"y":-17206.0,"width":800.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":-32686.0,"y":-17206.0,"width":800.0,"height":130.0},"relativeTransform":[[1.0,0.0,3517.0],[0.0,1.0,2948.0]],"size":{"x":800.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:701","245:703"]},"245:650":{"type":"FRAME","id":"245:650","name":"Button","absoluteBoundingBox":{"x":-29580.0,"y":-17038.0,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":-29580.0,"y":-17038.0,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,63.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:651"]},"245:651":{"type":"TEXT","id":"245:651","name":"Explore the process","absoluteBoundingBox":{"x":-29564.0,"y":-17026.0,"width":295.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-29490.384765625,"y":-17020.63671875,"width":148.322265625,"height":14.91015625},"relativeTransform":[[1.0,0.0,16.0],[0.0,1.0,12.0]],"size":{"x":295.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:649":{"type":"TEXT","id":"245:649","name":"Play prototype","absoluteBoundingBox":{"x":-29472.0,"y":-17089.0,"width":111.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-29470.419921875,"y":-17083.63671875,"width":108.375,"height":14.91015625},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,12.0]],"size":{"x":111.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1323":{"type":"TEXT","id":"245:1323","name":"About me","absoluteBoundingBox":{"x":-29531.5,"y":-19101.0,"width":78.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-29530.73046875,"y":-19095.63671875,"width":76.341796875,"height":11.818359375},"relativeTransform":[[1.0,0.0,118.0],[0.0,1.0,0.0]],"size":{"x":78.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7984},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":416},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/about-me"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"About me","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1320":{"type":"TEXT","id":"245:1320","name":"Milaim Hasanaj","absoluteBoundingBox":{"x":-29698.5,"y":-19161.0,"width":294.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":-29696.625,"y":-19155.25,"width":289.8203125,"height":39.431640625},"relativeTransform":[[1.0,0.0,40.5],[0.0,1.0,24.0]],"size":{"x":294.0,"y":44.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"opacity":0.5,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Milaim Hasanaj","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1277":{"type":"COMPONENT","id":"245:1277","name":"Header/desktop","absoluteBoundingBox":{"x":-35686.0,"y":-19054.0,"width":1280.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":-35686.0,"y":-19054.0,"width":1280.0,"height":110.0},"relativeTransform":[[1.0,0.0,517.0],[0.0,1.0,1100.0]],"size":{"x":1280.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":261,"localID":3034},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/"}],"isDeleted":false,"stateManagementVersion":1}],"paddingTop":24.0,"paddingRight":64.0,"paddingBottom":24.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","children":["261:3000","245:1248"]},"245:1248":{"type":"FRAME","id":"245:1248","name":"Nav","absoluteBoundingBox":{"x":-34745.0,"y":-19015.0,"width":275.0,"height":32.0},"isolatedAbsoluteRenderBounds":{"x":-34745.0,"y":-19015.0,"width":275.0,"height":32.0},"relativeTransform":[[1.0,0.0,941.0],[0.0,1.0,39.0]],"size":{"x":275.0,"y":32.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"NAV","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","children":["245:1249","245:1250"]},"245:1250":{"type":"TEXT","id":"245:1250","name":"About me","absoluteBoundingBox":{"x":-34577.0,"y":-19015.0,"width":107.0,"height":32.0},"isolatedAbsoluteRenderBounds":{"x":-34576.06640625,"y":-19007.0,"width":104.96875,"height":16.25},"relativeTransform":[[1.0,0.0,168.0],[0.0,1.0,0.0]],"size":{"x":107.0,"y":32.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7986},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":416},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/about-me"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"About me","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":22.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.11,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":31.9000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1249":{"type":"TEXT","id":"245:1249","name":"UX projects","absoluteBoundingBox":{"x":-34745.0,"y":-19015.0,"width":128.0,"height":32.0},"isolatedAbsoluteRenderBounds":{"x":-34743.9375,"y":-19008.1875,"width":126.34765625,"height":21.6875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":128.0,"y":32.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7780},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":8,"localID":5111},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/portfolio"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"UX projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":22.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.11,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":31.9000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"261:3000":{"type":"FRAME","id":"261:3000","name":"Frame 632844","absoluteBoundingBox":{"x":-35622.0,"y":-19030.0,"width":416.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":-35622.0,"y":-19030.0,"width":416.0,"height":62.455078125},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,24.0]],"size":{"x":416.0,"y":62.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","children":["245:1247"]},"245:1247":{"type":"TEXT","id":"245:1247","name":"Milaim Hasanaj","absoluteBoundingBox":{"x":-35622.0,"y":-19030.0,"width":416.0,"height":62.0},"isolatedAbsoluteRenderBounds":{"x":-35619.375,"y":-19022.75,"width":398.46875,"height":55.205078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":416.0,"y":62.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"opacity":0.5,"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Milaim Hasanaj","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":56.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-1.68,"letterSpacingValue":-3.0,"letterSpacingUnit":"PERCENT","lineHeightPx":61.6000022888184,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1360":{"type":"COMPONENT","id":"245:1360","name":"Header/Tablet","absoluteBoundingBox":{"x":-32522.0,"y":-19075.0,"width":800.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":-32522.0,"y":-19075.0,"width":800.0,"height":131.0},"relativeTransform":[[1.0,0.0,3681.0],[0.0,1.0,1079.0]],"size":{"x":800.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["245:1279","245:1280"]},"245:1280":{"type":"FRAME","id":"245:1280","name":"Nav","absoluteBoundingBox":{"x":-32498.0,"y":-18991.0,"width":196.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-32498.0,"y":-18991.0,"width":196.0,"height":23.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,84.0]],"size":{"x":196.0,"y":23.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"NAV","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","children":["245:1281","245:1282"]},"245:1282":{"type":"TEXT","id":"245:1282","name":"About me","absoluteBoundingBox":{"x":-32380.0,"y":-18991.0,"width":78.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-32379.23046875,"y":-18985.63671875,"width":76.341796875,"height":11.818359375},"relativeTransform":[[1.0,0.0,118.0],[0.0,1.0,0.0]],"size":{"x":78.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7985},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":3,"localID":416},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/about-me"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"About me","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"12:12681":{"type":"WEBPAGE","id":"12:12681","name":"/parkster-journey","absoluteBoundingBox":{"x":-841.0,"y":-312.0,"width":2711.0,"height":10464.76953125},"isolatedAbsoluteRenderBounds":{"x":-841.0,"y":-312.0,"width":2711.0,"height":10464.76953125},"relativeTransform":[[1.0,0.0,-841.0],[0.0,1.0,-312.0]],"size":{"x":2711.0,"y":10464.76953125},"fills":[{"opacity":0.298039227724075,"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"children":["12:12682","87:166","12:12780"]},"12:12780":{"type":"FRAME","id":"12:12780","name":"Mobile","absoluteBoundingBox":{"x":1431.0,"y":-212.0,"width":375.0,"height":8298.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-212.0,"width":375.0,"height":8298.0},"relativeTransform":[[1.0,0.0,2272.0],[0.0,1.0,100.0]],"size":{"x":375.0,"y":8298.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["263:3314","256:29714","12:12781","260:1089","256:30763","256:30748"]},"245:702":{"type":"TEXT","id":"245:702","name":"Play prototype","absoluteBoundingBox":{"x":-32478.5,"y":-17154.0,"width":125.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":-32476.66015625,"y":-17147.091796875,"width":121.923828125,"height":16.7734375},"relativeTransform":[[1.0,0.0,47.5],[0.0,1.0,12.0]],"size":{"x":125.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:30763":{"mainComponentId":"245:741","type":"INSTANCE","id":"256:30763","name":"CTA/Tablet/Navigation","absoluteBoundingBox":{"x":1448.0,"y":9792.0,"width":800.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":1448.0,"y":9792.0,"width":800.0,"height":130.0},"relativeTransform":[[1.0,0.0,17.0],[0.0,1.0,10004.0]],"size":{"x":800.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:30763;245:701","I256:30763;245:703"],"componentProperties":{},"overrides":[{"key":["Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26065},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Secondary button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26066},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"260:1179":{"type":"TEXT","id":"260:1179","name":"Parkster AB","absoluteBoundingBox":{"x":3449.5,"y":10776.15625,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":3452.28125,"y":10784.15625,"width":241.817138671875,"height":32.46875},"relativeTransform":[[1.0,0.0,276.5],[0.0,1.0,24.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1090":{"type":"FRAME","id":"260:1090","name":"Feature 1","absoluteBoundingBox":{"x":3173.0,"y":886.0,"width":800.0,"height":9605.76953125},"isolatedAbsoluteRenderBounds":{"x":3173.0,"y":886.0,"width":800.0,"height":9605.76953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":9605.76953125},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1091","260:1092","260:1094","260:1104","260:1111","260:1117","260:1129","260:1135","260:1141","260:1147","260:1153","260:1160","260:1166","260:1172"]},"260:1172":{"type":"FRAME","id":"260:1172","name":"Row 12","absoluteBoundingBox":{"x":3237.0,"y":9135.76953125,"width":672.0,"height":1356.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":9135.76953125,"width":672.0,"height":1356.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,8249.76953125]],"size":{"x":672.0,"y":1356.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1173","260:1174"]},"260:1174":{"type":"FRAME","id":"260:1174","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":9856.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":9856.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,721.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1175"]},"260:1177":{"type":"TEXT","id":"260:1177","name":"Key Achievements Successfully introduced a redesigned support flow with AI chatbot integration. Positive feedback from testing – users found support easier to access and navigate. Delivered wireframes and hi-fi prototypes closely aligned with user needs. What I Learned Even small changes in taxonomy and wording have a big impact on usability. Iterating early with low-fidelity sketches saved time and improved collaboration. Realized the importance of combining theory (IA concepts) with hands-on prototyping. Future Directions Explore ways to make support even more inclusive and proactive. Validate the flow with real Parkster users through usability testing. Continue refining chatbot + live support integration for long-term scalability.","absoluteBoundingBox":{"x":3269.0,"y":9913.76953125,"width":608.0,"height":546.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":9920.6279296875,"width":605.745849609375,"height":536.8232421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":546.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Achievements\nSuccessfully introduced a redesigned support flow with AI chatbot integration.\nPositive feedback from testing – users found support easier to access and navigate.\nDelivered wireframes and hi-fi prototypes closely aligned with user needs.\n\nWhat I Learned\nEven small changes in taxonomy and wording have a big impact on usability.\nIterating early with low-fidelity sketches saved time and improved collaboration.\nRealized the importance of combining theory (IA concepts) with hands-on prototyping.\n\nFuture Directions\nExplore ways to make support even more inclusive and proactive.\nValidate the flow with real Parkster users through usability testing.\nContinue refining chatbot + live support integration for long-term scalability.","lineIndentations":[0,1,1,1,0,0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1166":{"type":"FRAME","id":"260:1166","name":"Row 11","absoluteBoundingBox":{"x":3237.0,"y":8440.76953125,"width":672.0,"height":695.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":8440.76953125,"width":672.0,"height":695.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,7554.76953125]],"size":{"x":672.0,"y":695.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1167","260:1168"]},"260:1163":{"type":"FRAME","id":"260:1163","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":8117.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8117.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1164","260:1165"]},"260:1159":{"type":"TEXT","id":"260:1159","name":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints. Early lo-fi sketches clarified direction. Concepts were iterated into Balsamiq wireframes. Team collaboration ensured we stayed aligned with user needs. This iterative approach gave us confidence before moving into hi-fi prototyping.","absoluteBoundingBox":{"x":3269.0,"y":7334.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":7341.62744140625,"width":554.52587890625,"height":199.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints.\nEarly lo-fi sketches clarified direction.\nConcepts were iterated into Balsamiq wireframes.\nTeam collaboration ensured we stayed aligned with user needs.\n\nThis iterative approach gave us confidence before moving into hi-fi prototyping.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1158":{"type":"TEXT","id":"260:1158","name":"✏️ Ideation & Sketching","absoluteBoundingBox":{"x":3269.0,"y":7277.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":7282.7294921875,"width":314.54833984375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✏️ Ideation & Sketching","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1155":{"type":"RECTANGLE","id":"260:1155","name":"image 70","absoluteBoundingBox":{"x":3360.62939453125,"y":6931.76953125,"width":424.741058349609,"height":314.0},"targetAspectRatio":{"x":606.0,"y":448.0},"isolatedAbsoluteRenderBounds":{"x":3360.62939453125,"y":6931.76953125,"width":424.740966796875,"height":314.0},"relativeTransform":[[1.0,0.0,91.6294708251953],[0.0,1.0,0.0]],"size":{"x":424.741058349609,"y":314.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"a01421d53e08c0ce703396d476f29b95de12458d","originalImageWidth":1147,"originalImageHeight":848,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1149":{"type":"FRAME","id":"260:1149","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":6320.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":6320.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,437.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1150"]},"260:1150":{"type":"FRAME","id":"260:1150","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":6320.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":6320.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1151","260:1152"]},"260:1152":{"type":"TEXT","id":"260:1152","name":"User Pain Points: Support felt hidden and hard to access. Zone codes, payments, and parking duration caused frequent confusion. No in-app Q&A or intuitive self-service options. Limited visibility led to low usage of help content. Proposed Solutions: Add a virtual assistant (chatbot) for 24/7 support. Introduce a dedicated support icon in the navigation bar. Redesign Q&A as a swipe-based, intuitive flow. Use dropdowns and progressive disclosure to reduce clutter. Challenges Faced: Balancing between chatbot, Q&A, and live support. Limited team resources and time. Translating theoretical IA concepts into practical design.","absoluteBoundingBox":{"x":3269.0,"y":6377.76953125,"width":608.0,"height":442.0},"isolatedAbsoluteRenderBounds":{"x":3270.15063476562,"y":6384.62744140625,"width":537.01123046875,"height":433.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":442.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"User Pain Points:\nSupport felt hidden and hard to access.\nZone codes, payments, and parking duration caused frequent confusion.\nNo in-app Q&A or intuitive self-service options.\nLimited visibility led to low usage of help content.\n\nProposed Solutions:\nAdd a virtual assistant (chatbot) for 24/7 support.\nIntroduce a dedicated support icon in the navigation bar.\nRedesign Q&A as a swipe-based, intuitive flow.\nUse dropdowns and progressive disclosure to reduce clutter.\n\nChallenges Faced:\nBalancing between chatbot, Q&A, and live support.\nLimited team resources and time.\nTranslating theoretical IA concepts into practical design.","lineIndentations":[0,1,1,1,1,0,0,1,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1148":{"type":"RECTANGLE","id":"260:1148","name":"image 67","absoluteBoundingBox":{"x":3269.0,"y":5915.76953125,"width":608.0,"height":373.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":5915.76953125,"width":608.0,"height":373.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":373.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1146":{"type":"TEXT","id":"260:1146","name":"We restructured Parkster’s support into: Main categories & subcategories → for clarity and intuitive navigation. Breadcrumbs & labeling → so users always know where they are. Q&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory). This structure increased findability and reduced the risk of users feeling lost.","absoluteBoundingBox":{"x":3269.0,"y":5633.51953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":5640.37744140625,"width":603.97900390625,"height":195.3466796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We restructured Parkster’s support into:\nMain categories & subcategories → for clarity and intuitive navigation.\nBreadcrumbs & labeling → so users always know where they are.\nQ&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory).\n\nThis structure increased findability and reduced the risk of users feeling lost.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1142":{"type":"RECTANGLE","id":"260:1142","name":"image 67","absoluteBoundingBox":{"x":3269.0,"y":5248.76953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":5248.76953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":285.5},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1135":{"type":"FRAME","id":"260:1135","name":"Row 6","absoluteBoundingBox":{"x":3237.0,"y":4453.76953125,"width":672.0,"height":763.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":4453.76953125,"width":672.0,"height":763.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,3567.76953125]],"size":{"x":672.0,"y":763.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1136","260:1137"]},"260:1137":{"type":"FRAME","id":"260:1137","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":4789.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":4789.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,336.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1138"]},"260:1139":{"type":"TEXT","id":"260:1139","name":"🔍 Competitor Analysis","absoluteBoundingBox":{"x":3269.0,"y":4789.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":4794.7294921875,"width":315.394287109375,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Competitor Analysis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1129":{"type":"FRAME","id":"260:1129","name":"Row 5","absoluteBoundingBox":{"x":3237.0,"y":3751.76953125,"width":672.0,"height":702.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":3751.76953125,"width":672.0,"height":702.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,2865.76953125]],"size":{"x":672.0,"y":702.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1130","260:1134"]},"260:1134":{"type":"RECTANGLE","id":"260:1134","name":"image 69","absoluteBoundingBox":{"x":3269.0,"y":4118.76953125,"width":608.0,"height":303.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":4118.76953125,"width":608.0,"height":303.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,670.0]],"size":{"x":608.0,"y":303.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"511f57947a3f7e8d874eb205e689e33ccb91c665","originalImageWidth":742,"originalImageHeight":135,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601029276847839,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1133":{"type":"TEXT","id":"260:1133","name":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function. Users requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish. We also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","absoluteBoundingBox":{"x":3269.0,"y":3833.76953125,"width":608.0,"height":260.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":3840.49975585938,"width":603.828125,"height":250.95166015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":260.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function.\n\nUsers requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish.\nWe also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1132":{"type":"TEXT","id":"260:1132","name":"🔍 User Research & Card Sorting","absoluteBoundingBox":{"x":3269.0,"y":3776.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3781.7294921875,"width":436.42041015625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 User Research & Card Sorting","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1122":{"type":"FRAME","id":"260:1122","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":3350.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3350.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1123","260:1124"]},"260:1124":{"type":"TEXT","id":"260:1124","name":"To ground our design, we created two personas representing typical Parkster users: Federico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for. Ylva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step. These personas helped us balance directness and discoverability in the support flow.","absoluteBoundingBox":{"x":3269.0,"y":3407.76953125,"width":608.0,"height":312.0},"isolatedAbsoluteRenderBounds":{"x":3269.94604492188,"y":3414.62744140625,"width":594.84765625,"height":302.823974609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":312.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To ground our design, we created two personas representing typical Parkster users:\nFederico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for.\n\nYlva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step.\n\nThese personas helped us balance directness and discoverability in the support flow.","lineIndentations":[0,1,0,1,0,0],"lineTypes":["NONE","UNORDERED","NONE","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1123":{"type":"TEXT","id":"260:1123","name":"🎯 Target Audience & Personas","absoluteBoundingBox":{"x":3269.0,"y":3350.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3355.7294921875,"width":420.617431640625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Target Audience & Personas","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1118":{"type":"FRAME","id":"260:1118","name":"Frame 632834","absoluteBoundingBox":{"x":3269.0,"y":3116.76953125,"width":608.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3116.76953125,"width":608.0,"height":202.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":202.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1119","260:1120"]},"260:1120":{"type":"IMAGE","id":"260:1120","name":"Ellipse 98","absoluteBoundingBox":{"x":3597.0,"y":3116.76953125,"width":202.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":3597.0,"y":3116.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"57fef6e05d8d5026d444a9c0a1bef334e4a4bb4e","originalImageWidth":200,"originalImageHeight":200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image women","ariaAttributes":{},"interactions":[],"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"260:1119":{"type":"IMAGE","id":"260:1119","name":"Ellipse 97","absoluteBoundingBox":{"x":3347.0,"y":3116.76953125,"width":202.0,"height":202.0},"targetAspectRatio":{"x":1024.0,"y":1024.0},"isolatedAbsoluteRenderBounds":{"x":3347.0,"y":3116.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,78.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d7b0fc49ed0ddbf9dee5bfa86aad884e7ee01ef8","originalImageWidth":1024,"originalImageHeight":1024,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image of man","ariaAttributes":{},"interactions":[],"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"},"260:1111":{"type":"FRAME","id":"260:1111","name":"Row 3","absoluteBoundingBox":{"x":3237.0,"y":2324.76953125,"width":672.0,"height":760.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":2324.76953125,"width":672.0,"height":760.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,1438.76940917969]],"size":{"x":672.0,"y":760.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1112","260:1113"]},"260:1104":{"type":"FRAME","id":"260:1104","name":"Row 2","absoluteBoundingBox":{"x":3237.0,"y":1502.61340332031,"width":672.0,"height":822.156005859375},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":1502.61340332031,"width":672.0,"height":822.156127929688},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,616.613403320312]],"size":{"x":672.0,"y":822.156005859375},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1105","260:1107"]},"260:1110":{"type":"TEXT","id":"260:1110","name":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help. Our goal was to redesign the support experience by: Improving taxonomy and information hierarchy. Introducing a dedicated support entry point. Designing an AI-powered chatbot that works seamlessly with live support. The result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","absoluteBoundingBox":{"x":3269.0,"y":1954.76940917969,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":3269.5048828125,"y":1961.0712890625,"width":597.37451171875,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help.\n\nOur goal was to redesign the support experience by:\nImproving taxonomy and information hierarchy.\nIntroducing a dedicated support entry point.\nDesigning an AI-powered chatbot that works seamlessly with live support.\n\nThe result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","lineIndentations":[0,0,0,1,1,1,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1125":{"type":"IMAGE","id":"260:1125","name":"Frame 632833","absoluteBoundingBox":{"x":3504.5,"y":3918.76953125,"width":265.0,"height":141.0},"isolatedAbsoluteRenderBounds":{"x":3504.5,"y":3918.76953125,"width":265.0,"height":141.0},"relativeTransform":[[1.0,0.0,267.5],[0.0,1.0,834.0]],"size":{"x":265.0,"y":141.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.405198782682419,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"260:1105":{"type":"FRAME","id":"260:1105","name":"Frame 632836","absoluteBoundingBox":{"x":3269.0,"y":1534.61340332031,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1534.61340332031,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1106"]},"260:1106":{"type":"RECTANGLE","id":"260:1106","name":"Image","absoluteBoundingBox":{"x":3269.0,"y":1534.61340332031,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1534.61340332031,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"776a8c6bb2b5fe7bef3e228a09c63bd501768781","originalImageWidth":1600,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"260:1098":{"type":"FRAME","id":"260:1098","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":1276.61340332031,"width":608.0,"height":194.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1276.61340332031,"width":608.0,"height":194.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.613372802734]],"size":{"x":608.0,"y":194.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisSizingMode":"FIXED","children":["260:1099","260:1102"]},"260:1102":{"type":"FRAME","id":"260:1102","name":"Button","absoluteBoundingBox":{"x":3269.0,"y":1423.61340332031,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1423.61340332031,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,147.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":49,"localID":7673},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://Achievements: Gained hands-on experience in accessibility-focused design and inclusive learning environments.  Learnings: Learned how even small design tweaks (like spacing or visual contrast) can transform usability for dyslexic users.  Next Steps: If developed further, I’d integrate personalized learning paths and more advanced gamification to sustain long-term engagement.","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1103"]},"260:1099":{"type":"FRAME","id":"260:1099","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":1276.61340332031,"width":608.0,"height":107.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1276.61340332031,"width":608.0,"height":107.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":107.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1100","260:1101"]},"260:1101":{"type":"TEXT","id":"260:1101","name":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","absoluteBoundingBox":{"x":3269.0,"y":1331.61340332031,"width":608.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":3269.68383789062,"y":1337.91528320312,"width":577.239501953125,"height":43.58447265625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,55.0]],"size":{"x":608.0,"y":52.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1100":{"type":"TEXT","id":"260:1100","name":"🅿️ Parkster (2023)","absoluteBoundingBox":{"x":3269.0,"y":1276.61340332031,"width":608.0,"height":39.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1280.57336425781,"width":248.197998046875,"height":28.3468017578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":39.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🅿️ Parkster (2023)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.56,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":39.2000007629395,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1115":{"type":"TEXT","id":"260:1115","name":"🔍 Research & Insights","absoluteBoundingBox":{"x":3269.0,"y":2657.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":2662.7294921875,"width":304.183349609375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Research & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1096":{"type":"FRAME","id":"260:1096","name":"Frame 632835","absoluteBoundingBox":{"x":3269.0,"y":966.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":966.0,"width":608.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":1.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1097"]},"260:1093":{"type":"TEXT","id":"260:1093","name":"Parkster AB","absoluteBoundingBox":{"x":3275.0,"y":1108.0,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":3277.14916992188,"y":1114.27270507812,"width":186.858642578125,"height":25.0894775390625},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,64.0]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1091":{"mainComponentId":"245:1361","type":"INSTANCE","id":"260:1091","name":"Header/Mobile","absoluteBoundingBox":{"x":3385.5,"y":886.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":3385.5,"y":886.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,212.5],[0.0,1.0,0.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I260:1091;245:1320","I260:1091;245:1321"],"componentProperties":{},"overrides":[]},"12:12781":{"type":"FRAME","id":"12:12781","name":"Container","absoluteBoundingBox":{"x":1431.0,"y":-212.0,"width":375.0,"height":8298.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-212.0,"width":375.0,"height":8298.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":375.0,"y":8298.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"MAIN","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["12:12782","13:379","263:3385"]},"27:1815":{"type":"FRAME","id":"27:1815","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":7319.0,"width":327.0,"height":558.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":7319.0,"width":327.0,"height":558.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,428.0]],"size":{"x":327.0,"y":558.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1816"]},"27:1816":{"type":"FRAME","id":"27:1816","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":7319.0,"width":327.0,"height":558.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":7319.0,"width":327.0,"height":558.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":558.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1817","27:1818"]},"27:1767":{"type":"FRAME","id":"27:1767","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":6459.5,"width":327.0,"height":337.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6459.5,"width":327.0,"height":337.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,231.5]],"size":{"x":327.0,"y":337.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1768"]},"27:1768":{"type":"FRAME","id":"27:1768","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":6459.5,"width":327.0,"height":337.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6459.5,"width":327.0,"height":337.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":337.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1769","27:1770"]},"27:1770":{"type":"TEXT","id":"27:1770","name":"The redesigned flow allowed users to: Access support directly via the navigation bar. Start with an AI-powered assistant for common issues. Switch seamlessly to live support when needed. Track progress via a queue system with estimated wait times. Receive clear notifications and next steps both inside and outside office hours. This structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","absoluteBoundingBox":{"x":1455.0,"y":6516.5,"width":327.0,"height":280.0},"isolatedAbsoluteRenderBounds":{"x":1455.73583984375,"y":6520.845703125,"width":324.527954101562,"height":273.51806640625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":280.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The redesigned flow allowed users to:\nAccess support directly via the navigation bar.\nStart with an AI-powered assistant for common issues.\nSwitch seamlessly to live support when needed.\nTrack progress via a queue system with estimated wait times.\nReceive clear notifications and next steps both inside and outside office hours.\nThis structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","lineIndentations":[0,1,1,1,1,1,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1769":{"type":"TEXT","id":"27:1769","name":"✅ Final Experience","absoluteBoundingBox":{"x":1455.0,"y":6459.5,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1488.26220703125,"y":6464.4599609375,"width":259.533447265625,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Final Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:2386":{"type":"RECTANGLE","id":"39:2386","name":"image 71","absoluteBoundingBox":{"x":1455.0,"y":6286.5,"width":327.0,"height":157.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6286.5,"width":327.0,"height":157.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,58.5]],"size":{"x":327.0,"y":157.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"STRETCH","imageRef":"588a5e9854d280f96ce45278598665667a0cf17b","imageTransform":[[1.0,0.0,0.0],[0.0,1.4830174446106,-0.198125511407852]],"originalImageWidth":1217,"originalImageHeight":394,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"41:2402":{"type":"RECTANGLE","id":"41:2402","name":"image 73","absoluteBoundingBox":{"x":1455.0,"y":6907.0,"width":327.0,"height":396.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6907.0,"width":327.0,"height":396.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":396.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3a1832334897c6862f763bfbebf9e160751c3e8c","originalImageWidth":676,"originalImageHeight":733,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1713":{"type":"FRAME","id":"27:1713","name":"Row 10","absoluteBoundingBox":{"x":1455.0,"y":5441.0,"width":327.0,"height":751.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5441.0,"width":327.0,"height":751.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,5653.0]],"size":{"x":327.0,"y":751.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:2394","27:1715"]},"27:1715":{"type":"FRAME","id":"27:1715","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":5858.0,"width":327.0,"height":318.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5858.0,"width":327.0,"height":318.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,417.0]],"size":{"x":327.0,"y":318.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1716"]},"245:1279":{"type":"TEXT","id":"245:1279","name":"Milaim Hasanaj","absoluteBoundingBox":{"x":-32498.0,"y":-19051.0,"width":752.0,"height":44.0},"isolatedAbsoluteRenderBounds":{"x":-32496.125,"y":-19045.25,"width":289.8203125,"height":39.431640625},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,24.0]],"size":{"x":752.0,"y":44.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"opacity":0.5,"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Milaim Hasanaj","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","hyperlink":{"type":"NODE","nodeID":"/"},"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":40.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.8,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":44.0,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1716":{"type":"FRAME","id":"27:1716","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":5858.0,"width":327.0,"height":318.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5858.0,"width":327.0,"height":318.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":318.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1717","27:1718"]},"27:1718":{"type":"TEXT","id":"27:1718","name":"In our wireframes, we focused on clarity and accessibility: Navigation bar integration → Adding a Help icon to make support always visible. AI Chatbot integration → Providing step-by-step answers and guided troubleshooting. Flexible access → Users can switch between chatbot and live support without losing context. Feedback loop → Users receive confirmations and updates, reducing uncertainty.","absoluteBoundingBox":{"x":1455.0,"y":5956.0,"width":327.0,"height":220.0},"isolatedAbsoluteRenderBounds":{"x":1455.79052734375,"y":5960.345703125,"width":316.132934570312,"height":213.67724609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,98.0]],"size":{"x":327.0,"y":220.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"In our wireframes, we focused on clarity and accessibility:\nNavigation bar integration → Adding a Help icon to make support always visible.\nAI Chatbot integration → Providing step-by-step answers and guided troubleshooting.\nFlexible access → Users can switch between chatbot and live support without losing context.\nFeedback loop → Users receive confirmations and updates, reducing uncertainty.","lineIndentations":[0,1,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1611":{"type":"FRAME","id":"27:1611","name":"Row 9","absoluteBoundingBox":{"x":1455.0,"y":4812.0,"width":327.0,"height":593.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4812.0,"width":327.0,"height":593.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,5024.0]],"size":{"x":327.0,"y":593.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["27:1698","27:1613"]},"27:1616":{"type":"TEXT","id":"27:1616","name":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints. Early lo-fi sketches clarified direction. Concepts were iterated into Balsamiq wireframes. Team collaboration ensured we stayed aligned with user needs. This iterative approach gave us confidence before moving into hi-fi prototyping.","absoluteBoundingBox":{"x":1455.0,"y":5144.5,"width":327.0,"height":220.0},"isolatedAbsoluteRenderBounds":{"x":1457.18908691406,"y":5149.2783203125,"width":322.645874023438,"height":213.24462890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":220.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints.\nEarly lo-fi sketches clarified direction.\nConcepts were iterated into Balsamiq wireframes.\nTeam collaboration ensured we stayed aligned with user needs.\n\nThis iterative approach gave us confidence before moving into hi-fi prototyping.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1615":{"type":"TEXT","id":"27:1615","name":"✏️ Ideation & Sketching","absoluteBoundingBox":{"x":1455.0,"y":5087.5,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1460.44653320312,"y":5092.4599609375,"width":314.54833984375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✏️ Ideation & Sketching","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1698":{"type":"FRAME","id":"27:1698","name":"Frame 632834","absoluteBoundingBox":{"x":1455.0,"y":4852.5,"width":327.0,"height":219.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4852.5,"width":327.0,"height":219.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,40.5]],"size":{"x":327.0,"y":219.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":23.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["39:2372"]},"39:2372":{"type":"RECTANGLE","id":"39:2372","name":"image 70","absoluteBoundingBox":{"x":1470.0,"y":4852.5,"width":297.0,"height":219.0},"targetAspectRatio":{"x":606.0,"y":448.0},"isolatedAbsoluteRenderBounds":{"x":1470.0,"y":4852.5,"width":297.0,"height":219.0},"relativeTransform":[[1.0,0.0,15.0],[0.0,1.0,0.0]],"size":{"x":297.0,"y":219.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"a01421d53e08c0ce703396d476f29b95de12458d","originalImageWidth":1147,"originalImageHeight":848,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1571":{"type":"FRAME","id":"27:1571","name":"Row 8","absoluteBoundingBox":{"x":1455.0,"y":4025.0,"width":327.0,"height":751.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4025.0,"width":327.0,"height":751.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,4237.0]],"size":{"x":327.0,"y":751.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["52:7757","27:1573"]},"260:1109":{"type":"TEXT","id":"260:1109","name":"🎯 Project Overview","absoluteBoundingBox":{"x":3269.0,"y":1897.76940917969,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1902.72937011719,"width":269.3623046875,"height":31.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Project Overview","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"52:7757":{"type":"RECTANGLE","id":"52:7757","name":"image 67","absoluteBoundingBox":{"x":1455.0,"y":4041.0,"width":327.0,"height":186.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4041.0,"width":327.0,"height":186.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":186.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1510":{"type":"TEXT","id":"27:1510","name":"We restructured Parkster’s support into: Main categories & subcategories → for clarity and intuitive navigation. Breadcrumbs & labeling → so users always know where they are. Q&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory). This structure increased findability and reduced the risk of users feeling lost.","absoluteBoundingBox":{"x":1455.0,"y":3753.0,"width":327.0,"height":220.0},"isolatedAbsoluteRenderBounds":{"x":1464.89233398438,"y":3757.7783203125,"width":312.980102539062,"height":213.244384765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,98.0]],"size":{"x":327.0,"y":220.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We restructured Parkster’s support into:\nMain categories & subcategories → for clarity and intuitive navigation.\nBreadcrumbs & labeling → so users always know where they are.\nQ&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory).\n\nThis structure increased findability and reduced the risk of users feeling lost.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1509":{"type":"TEXT","id":"27:1509","name":"🧭 Taxonomy in Parkster’s Help Section","absoluteBoundingBox":{"x":1455.0,"y":3655.0,"width":327.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":1460.74523925781,"y":3659.9599609375,"width":315.591552734375,"height":72.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧭 Taxonomy in Parkster’s Help Section","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:1377":{"type":"FRAME","id":"26:1377","name":"Row 6","absoluteBoundingBox":{"x":1455.0,"y":2912.0,"width":327.0,"height":528.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2912.0,"width":327.0,"height":528.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,3124.0]],"size":{"x":327.0,"y":528.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["38:2076","26:1381"]},"245:1321":{"type":"FRAME","id":"245:1321","name":"Nav","absoluteBoundingBox":{"x":-29649.5,"y":-19101.0,"width":196.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-29649.5,"y":-19101.0,"width":196.0,"height":23.0},"relativeTransform":[[1.0,0.0,89.5],[0.0,1.0,84.0]],"size":{"x":196.0,"y":23.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"NAV","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:1322","245:1323"]},"26:1382":{"type":"FRAME","id":"26:1382","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":3107.0,"width":327.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3107.0,"width":327.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["26:1383","26:1384"]},"26:1384":{"type":"TEXT","id":"26:1384","name":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards: EasyPark emphasized categorized Q&A content but often felt overwhelming. Aimo Park offered a cleaner interface, though with limited chatbot functionality. From this, we concluded that Parkster needed: A visible, dedicated support icon. Clear taxonomy and categorization for both quick answers and detailed exploration. A chatbot that integrates seamlessly with live support, reducing user frustration.","absoluteBoundingBox":{"x":1455.0,"y":3164.0,"width":327.0,"height":260.0},"isolatedAbsoluteRenderBounds":{"x":1455.33312988281,"y":3168.7783203125,"width":313.893310546875,"height":253.244384765625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":260.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards:\nEasyPark emphasized categorized Q&A content but often felt overwhelming.\nAimo Park offered a cleaner interface, though with limited chatbot functionality.\n\nFrom this, we concluded that Parkster needed:\nA visible, dedicated support icon.\nClear taxonomy and categorization for both quick answers and detailed exploration.\nA chatbot that integrates seamlessly with live support, reducing user frustration.","lineIndentations":[0,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1164":{"type":"TEXT","id":"260:1164","name":"🧩 Wireframe Design & Structure","absoluteBoundingBox":{"x":3269.0,"y":8117.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8122.7294921875,"width":443.052490234375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧩 Wireframe Design & Structure","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"38:2076":{"type":"RECTANGLE","id":"38:2076","name":"image 66","absoluteBoundingBox":{"x":1455.0,"y":2928.0,"width":327.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2928.0,"width":327.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":163.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"63034592573e52d7cd1f60ecbb854d41eec4421d","originalImageWidth":940,"originalImageHeight":370,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601282238960266,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"245:703":{"type":"FRAME","id":"245:703","name":"Secondary button","absoluteBoundingBox":{"x":-32266.0,"y":-17166.0,"width":220.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-32266.0,"y":-17166.0,"width":220.0,"height":50.0},"relativeTransform":[[1.0,0.0,420.0],[0.0,1.0,40.0]],"size":{"x":220.0,"y":50.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","openUrlInNewTab":false,"connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1}],"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:704"]},"245:648":{"type":"FRAME","id":"245:648","name":"Button","absoluteBoundingBox":{"x":-29580.0,"y":-17101.0,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":-29580.0,"y":-17101.0,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?node-id=682-29431&viewport=2746%2C-31292%2C0.84&t=kQL1q9dXuKEZVNlO-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431&page-id=0%3A1","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:649"]},"26:1370":{"type":"FRAME","id":"26:1370","name":"Row 5","absoluteBoundingBox":{"x":1455.0,"y":2449.0,"width":327.0,"height":427.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2449.0,"width":327.0,"height":427.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,2661.0]],"size":{"x":327.0,"y":427.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:1373","39:2364"]},"39:2364":{"type":"RECTANGLE","id":"39:2364","name":"image 69","absoluteBoundingBox":{"x":1455.0,"y":2859.0,"width":327.0,"height":1.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2859.0,"width":327.0,"height":1.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,-1.0,411.0]],"size":{"x":327.0,"y":1.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"511f57947a3f7e8d874eb205e689e33ccb91c665","originalImageWidth":742,"originalImageHeight":135,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.601029276847839,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"26:1373":{"type":"FRAME","id":"26:1373","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":2465.0,"width":327.0,"height":378.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2465.0,"width":327.0,"height":378.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":378.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:1374"]},"26:1374":{"type":"FRAME","id":"26:1374","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":2465.0,"width":327.0,"height":378.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":2465.0,"width":327.0,"height":378.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":378.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["26:1375","26:1376"]},"260:1154":{"type":"FRAME","id":"260:1154","name":"Frame 632834","absoluteBoundingBox":{"x":3269.0,"y":6931.76953125,"width":608.0,"height":314.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":6931.76953125,"width":608.0,"height":314.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":314.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":23.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1155"]},"27:1614":{"type":"FRAME","id":"27:1614","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":5087.5,"width":327.0,"height":277.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5087.5,"width":327.0,"height":277.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":277.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1615","27:1616"]},"22:769":{"type":"FRAME","id":"22:769","name":"Row 4","absoluteBoundingBox":{"x":1455.0,"y":1804.0,"width":327.0,"height":609.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1804.0,"width":327.0,"height":609.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,2016.0]],"size":{"x":327.0,"y":609.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:772","214:94","24:972"]},"24:972":{"type":"IMAGE","id":"24:972","name":"Frame 632833","absoluteBoundingBox":{"x":1486.0,"y":2234.0,"width":265.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":1486.0,"y":2234.0,"width":265.0,"height":163.0},"relativeTransform":[[1.0,0.0,31.0],[0.0,1.0,430.0]],"size":{"x":265.0,"y":163.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.405198782682419,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"f6b164a8631a7b76e1d20d15f23df11da0de62f1"},"214:94":{"type":"IMAGE","id":"214:94","name":"Frame 632834","absoluteBoundingBox":{"x":2491.0,"y":2016.0,"width":452.0,"height":371.0},"isolatedAbsoluteRenderBounds":{"x":2491.0,"y":2016.0,"width":452.0,"height":371.0},"relativeTransform":[[1.0,0.0,1036.0],[0.0,1.0,212.0]],"size":{"x":452.0,"y":371.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2"},"22:775":{"type":"TEXT","id":"22:775","name":"To ground our design, we created two personas representing typical Parkster users: Federico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for. Ylva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step. These personas helped us balance directness and discoverability in the support flow.","absoluteBoundingBox":{"x":1455.0,"y":1918.0,"width":327.0,"height":300.0},"isolatedAbsoluteRenderBounds":{"x":1455.73583984375,"y":1922.77844238281,"width":324.3974609375,"height":293.085083007812},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,98.0]],"size":{"x":327.0,"y":300.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To ground our design, we created two personas representing typical Parkster users:\nFederico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for.\n\nYlva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step.\n\nThese personas helped us balance directness and discoverability in the support flow.","lineIndentations":[0,1,0,1,1,0],"lineTypes":["NONE","UNORDERED","NONE","UNORDERED","UNORDERED","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:745":{"type":"TEXT","id":"245:745","name":"Play prototype","absoluteBoundingBox":{"x":-35518.5,"y":-17124.0,"width":125.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":-35516.66015625,"y":-17117.091796875,"width":121.921875,"height":16.7734375},"relativeTransform":[[1.0,0.0,47.5],[0.0,1.0,12.0]],"size":{"x":125.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:774":{"type":"TEXT","id":"22:774","name":"🎯 Target Audience & Personas","absoluteBoundingBox":{"x":1455.0,"y":1820.0,"width":327.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":1475.37292480469,"y":1824.9599609375,"width":286.438842773438,"height":67.328369140625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Target Audience & Personas","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:710":{"type":"FRAME","id":"22:710","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":1196.0,"width":327.0,"height":377.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1196.0,"width":327.0,"height":377.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":377.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:711"]},"37:1997":{"type":"RECTANGLE","id":"37:1997","name":"image 61","absoluteBoundingBox":{"x":1455.0,"y":1589.0,"width":327.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1589.0,"width":327.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,-1.0,572.0]],"size":{"x":327.0,"y":163.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"847b27c2cb15df714788e83673d03715f48696a3","originalImageWidth":802,"originalImageHeight":322,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.407730668783188,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"22:712":{"type":"TEXT","id":"22:712","name":"🔍 Research & Insights","absoluteBoundingBox":{"x":1455.0,"y":1196.0,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1465.98205566406,"y":1200.9599609375,"width":304.183349609375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Research & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:743":{"type":"FRAME","id":"245:743","name":"Content","absoluteBoundingBox":{"x":-35622.0,"y":-17136.0,"width":1152.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-35622.0,"y":-17136.0,"width":1152.0,"height":50.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,40.0]],"size":{"x":1152.0,"y":50.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"HORIZONTAL","itemSpacing":600.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["245:744","245:746"]},"245:747":{"type":"TEXT","id":"245:747","name":"Explore the process","absoluteBoundingBox":{"x":-34721.0,"y":-17124.0,"width":170.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":-34719.5625,"y":-17117.091796875,"width":166.86328125,"height":16.7734375},"relativeTransform":[[1.0,0.0,25.0],[0.0,1.0,12.0]],"size":{"x":170.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:389":{"type":"FRAME","id":"13:389","name":"Row 2","absoluteBoundingBox":{"x":1455.0,"y":595.0,"width":327.0,"height":549.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":595.0,"width":327.0,"height":549.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,807.0]],"size":{"x":327.0,"y":549.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["83:28","13:392"]},"27:1818":{"type":"TEXT","id":"27:1818","name":"Key Achievements Successfully introduced a redesigned support flow with AI chatbot integration. Positive feedback from testing – users found support easier to access and navigate. Delivered wireframes and hi-fi prototypes closely aligned with user needs. What I Learned Even small changes in taxonomy and wording have a big impact on usability. Iterating early with low-fidelity sketches saved time and improved collaboration. Realized the importance of combining theory (IA concepts) with hands-on prototyping. Future Directions Explore ways to make support even more inclusive and proactive. Validate the flow with real Parkster users through usability testing. Continue refining chatbot + live support integration for long-term scalability.","absoluteBoundingBox":{"x":1455.0,"y":7417.0,"width":327.0,"height":460.0},"isolatedAbsoluteRenderBounds":{"x":1455.33312988281,"y":7421.7783203125,"width":319.799926757812,"height":453.24462890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,98.0]],"size":{"x":327.0,"y":460.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Achievements\nSuccessfully introduced a redesigned support flow with AI chatbot integration.\nPositive feedback from testing – users found support easier to access and navigate.\nDelivered wireframes and hi-fi prototypes closely aligned with user needs.\n\nWhat I Learned\nEven small changes in taxonomy and wording have a big impact on usability.\nIterating early with low-fidelity sketches saved time and improved collaboration.\nRealized the importance of combining theory (IA concepts) with hands-on prototyping.\n\nFuture Directions\nExplore ways to make support even more inclusive and proactive.\nValidate the flow with real Parkster users through usability testing.\nContinue refining chatbot + live support integration for long-term scalability.","lineIndentations":[0,1,1,1,0,0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:392":{"type":"FRAME","id":"13:392","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":771.0,"width":327.0,"height":357.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":771.0,"width":327.0,"height":357.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,176.0]],"size":{"x":327.0,"y":357.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["13:393"]},"13:388":{"type":"TEXT","id":"13:388","name":"Play prototype","absoluteBoundingBox":{"x":1563.0,"y":508.0,"width":111.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":1564.57971191406,"y":513.363647460938,"width":108.376098632812,"height":14.9090576171875},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,12.0]],"size":{"x":111.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:385":{"type":"TEXT","id":"13:385","name":"🅿️ Parkster (2023)","absoluteBoundingBox":{"x":1455.0,"y":341.0,"width":327.0,"height":39.0},"isolatedAbsoluteRenderBounds":{"x":1493.20654296875,"y":344.959991455078,"width":248.197998046875,"height":28.3468322753906},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":39.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🅿️ Parkster (2023)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.56,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":39.2000007629395,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:381":{"type":"FRAME","id":"13:381","name":"Image","absoluteBoundingBox":{"x":1455.0,"y":91.0,"width":327.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":91.0,"width":327.0,"height":234.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["83:23"]},"14:418":{"type":"RECTANGLE","id":"14:418","name":"image 46","absoluteBoundingBox":{"x":1455.0,"y":91.0,"width":327.0,"height":207.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":91.0,"width":327.0,"height":207.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":207.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"abd1675f1e23edbf3b732caac109450d44f9f917","originalImageWidth":838,"originalImageHeight":476,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":10.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1197":{"type":"RECTANGLE","id":"260:1197","name":"Image","absoluteBoundingBox":{"x":1061.0,"y":1534.61340332031,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1534.61340332031,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"776a8c6bb2b5fe7bef3e228a09c63bd501768781","originalImageWidth":1600,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"256:29718":{"type":"FRAME","id":"256:29718","name":"Header","absoluteBoundingBox":{"x":1431.0,"y":-45.0,"width":375.0,"height":84.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-45.0,"width":375.0,"height":84.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,167.0]],"size":{"x":375.0,"y":84.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingRight":240.0,"paddingBottom":16.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["256:29719"]},"256:29719":{"type":"TEXT","id":"256:29719","name":"Parkster AB","absoluteBoundingBox":{"x":1523.0,"y":-21.5,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":1525.14916992188,"y":-15.22727394104,"width":186.858764648438,"height":25.0894889831543},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,23.5]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:29714":{"type":"FRAME","id":"256:29714","name":"Header","absoluteBoundingBox":{"x":1459.0,"y":-32.0,"width":800.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":1459.0,"y":-32.0,"width":800.0,"height":176.0},"relativeTransform":[[1.0,0.0,28.0],[0.0,1.0,180.0]],"size":{"x":800.0,"y":176.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["256:29715"]},"260:1153":{"type":"FRAME","id":"260:1153","name":"Row 9","absoluteBoundingBox":{"x":3237.0,"y":6899.76953125,"width":672.0,"height":675.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":6899.76953125,"width":672.0,"height":675.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6013.76953125]],"size":{"x":672.0,"y":675.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1154","260:1156"]},"27:1559":{"type":"FRAME","id":"27:1559","name":"Row 8","absoluteBoundingBox":{"x":-637.0,"y":5273.0,"width":1000.0,"height":955.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":5273.0,"width":1000.0,"height":955.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,5097.0]],"size":{"x":1000.0,"y":955.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["52:7755","27:1561"]},"87:166":{"type":"FRAME","id":"87:166","name":"Tablet","absoluteBoundingBox":{"x":567.0,"y":-212.0,"width":800.0,"height":10300.76953125},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":-212.0,"width":800.0,"height":10300.76953125},"relativeTransform":[[1.0,0.0,1408.0],[0.0,1.0,100.0]],"size":{"x":800.0,"y":10300.76953125},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["263:3302","256:29701","87:177","256:30749","256:29771"]},"245:699":{"type":"COMPONENT","id":"245:699","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":-29604.0,"y":-17141.0,"width":375.0,"height":190.0},"isolatedAbsoluteRenderBounds":{"x":-29604.0,"y":-17141.0,"width":375.0,"height":190.0},"relativeTransform":[[1.0,0.0,6599.0],[0.0,1.0,3013.0]],"size":{"x":375.0,"y":190.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["245:647"]},"27:1717":{"type":"TEXT","id":"27:1717","name":"🧩 Wireframe Design & Structure","absoluteBoundingBox":{"x":1455.0,"y":5858.0,"width":327.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":1465.20275878906,"y":5862.9599609375,"width":306.779296875,"height":67.33837890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧩 Wireframe Design & Structure","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1138":{"type":"FRAME","id":"260:1138","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":4789.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":4789.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1139","260:1140"]},"260:1264":{"type":"RECTANGLE","id":"260:1264","name":"image 73","absoluteBoundingBox":{"x":1061.0,"y":9167.76953125,"width":608.0,"height":657.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":9167.76953125,"width":608.0,"height":657.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":657.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3a1832334897c6862f763bfbebf9e160751c3e8c","originalImageWidth":676,"originalImageHeight":733,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:225":{"type":"TEXT","id":"87:225","name":"🔍 User Research & Card Sorting","absoluteBoundingBox":{"x":663.0,"y":3136.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":3141.7294921875,"width":436.42041015625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 User Research & Card Sorting","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:30749":{"mainComponentId":"245:783","type":"INSTANCE","id":"256:30749","name":"CTA/Desktop/Navigation","absoluteBoundingBox":{"x":327.0,"y":9701.15625,"width":1280.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":327.0,"y":9701.15625,"width":1280.0,"height":130.0},"relativeTransform":[[1.0,0.0,-240.0],[0.0,1.0,9913.15625]],"size":{"x":1280.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:30749;245:743"],"componentProperties":{},"overrides":[{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26077},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Content0","Secondary button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26078},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"260:1140":{"type":"TEXT","id":"260:1140","name":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards: EasyPark emphasized categorized Q&A content but often felt overwhelming. Aimo Park offered a cleaner interface, though with limited chatbot functionality. From this, we concluded that Parkster needed: A visible, dedicated support icon. Clear taxonomy and categorization for both quick answers and detailed exploration. A chatbot that integrates seamlessly with live support, reducing user frustration.","absoluteBoundingBox":{"x":3269.0,"y":4846.76953125,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":4853.0712890625,"width":597.40087890625,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards:\nEasyPark emphasized categorized Q&A content but often felt overwhelming.\nAimo Park offered a cleaner interface, though with limited chatbot functionality.\n\nFrom this, we concluded that Parkster needed:\nA visible, dedicated support icon.\nClear taxonomy and categorization for both quick answers and detailed exploration.\nA chatbot that integrates seamlessly with live support, reducing user frustration.","lineIndentations":[0,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1239":{"type":"RECTANGLE","id":"260:1239","name":"image 67","absoluteBoundingBox":{"x":1061.0,"y":5915.76953125,"width":608.0,"height":373.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":5915.76953125,"width":608.0,"height":373.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":373.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:177":{"type":"FRAME","id":"87:177","name":"Container","absoluteBoundingBox":{"x":567.0,"y":95.0,"width":800.0,"height":9863.76953125},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":95.0,"width":800.0,"height":9863.76953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,307.0]],"size":{"x":800.0,"y":9863.76953125},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"MAIN","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["87:190","87:188","263:3399","263:12625"]},"27:1602":{"type":"TEXT","id":"27:1602","name":"✏️ Ideation & Sketching","absoluteBoundingBox":{"x":-573.0,"y":6308.0,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":6313.240234375,"width":359.483764648438,"height":36.6689453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✏️ Ideation & Sketching","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:12625":{"mainComponentId":"245:699","type":"INSTANCE","id":"263:12625","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":6280.0,"y":7243.0,"width":375.0,"height":193.0},"isolatedAbsoluteRenderBounds":{"x":6280.0,"y":7243.0,"width":375.0,"height":193.0},"relativeTransform":[[1.0,0.0,5713.0],[0.0,1.0,7148.0]],"size":{"x":375.0,"y":193.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I263:12625;245:647"],"componentProperties":{},"overrides":[{"key":[],"value":{"size":{"x":375.0,"y":193.0}}},{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26094},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}},{"key":["Content0","Button1"],"value":{"interactions":[{"id":{"sessionID":263,"localID":3400},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":66,"localID":4277},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/fitfusion"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button1","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Next project Fitfusion","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"NODE","nodeID":"/parkster-journey"},"paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineHeightPercent":null,"lineHeightPercentFontSize":null,"lineHeightPx":null,"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}}]},"27:1613":{"type":"FRAME","id":"27:1613","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":5087.5,"width":327.0,"height":277.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5087.5,"width":327.0,"height":277.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,275.5]],"size":{"x":327.0,"y":277.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1614"]},"22:754":{"type":"FRAME","id":"22:754","name":"Content","absoluteBoundingBox":{"x":-81.5,"y":2468.0,"width":405.0,"height":638.0},"isolatedAbsoluteRenderBounds":{"x":-81.5,"y":2468.0,"width":405.0,"height":638.0},"relativeTransform":[[1.0,0.0,555.5],[0.0,1.0,80.0]],"size":{"x":405.0,"y":638.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:755"]},"87:229":{"type":"FRAME","id":"87:229","name":"Content","absoluteBoundingBox":{"x":663.0,"y":4040.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4040.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,336.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:230"]},"87:228":{"type":"FRAME","id":"87:228","name":"Row 6","absoluteBoundingBox":{"x":631.0,"y":3704.76953125,"width":672.0,"height":763.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":3704.76953125,"width":672.0,"height":763.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,3609.76953125]],"size":{"x":672.0,"y":763.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:233","87:229"]},"263:3399":{"mainComponentId":"245:699","type":"INSTANCE","id":"263:3399","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":563.0,"y":8119.0,"width":375.0,"height":190.0},"isolatedAbsoluteRenderBounds":{"x":563.0,"y":8119.0,"width":375.0,"height":190.0},"relativeTransform":[[1.0,0.0,-4.0],[0.0,1.0,8024.0]],"size":{"x":375.0,"y":190.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I263:3399;245:647"],"componentProperties":{},"overrides":[{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26094},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}},{"key":["Content0","Button1"],"value":{"interactions":[{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button1","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"NODE","nodeID":"/parkster-journey"},"paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}}]},"87:202":{"type":"FRAME","id":"87:202","name":"Frame 632836","absoluteBoundingBox":{"x":663.0,"y":779.613403320312,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":779.613403320312,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:203"]},"22:940":{"type":"RECTANGLE","id":"22:940","name":"Image","absoluteBoundingBox":{"x":-656.0,"y":959.75,"width":544.0,"height":426.5},"isolatedAbsoluteRenderBounds":{"x":-656.0,"y":959.75,"width":544.0,"height":426.5},"relativeTransform":[[1.0,0.0,-83.0],[0.0,1.0,0.0]],"size":{"x":544.0,"y":426.5},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"776a8c6bb2b5fe7bef3e228a09c63bd501768781","originalImageWidth":1600,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"245:647":{"type":"FRAME","id":"245:647","name":"Content","absoluteBoundingBox":{"x":-29580.0,"y":-17101.0,"width":327.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":-29580.0,"y":-17101.0,"width":327.0,"height":110.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,40.0]],"size":{"x":327.0,"y":110.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"primaryAxisAlignItems":"MAX","counterAxisSizingMode":"FIXED","children":["245:648","245:650"]},"260:1200":{"type":"TEXT","id":"260:1200","name":"🎯 Project Overview","absoluteBoundingBox":{"x":1061.0,"y":1897.76940917969,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1902.72937011719,"width":269.362182617188,"height":31.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Project Overview","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:190":{"type":"FRAME","id":"87:190","name":"Feature 1","absoluteBoundingBox":{"x":567.0,"y":95.0,"width":800.0,"height":9863.76953125},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":95.0,"width":800.0,"height":9863.76953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":9863.76953125},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":36.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["254:20494","260:3978","256:29737","87:191","87:201","87:208","87:214","87:222","87:228","87:234","87:240","87:246","87:253","87:259","87:265"]},"260:1113":{"type":"FRAME","id":"260:1113","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":2657.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":2657.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,333.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1114"]},"87:265":{"type":"FRAME","id":"87:265","name":"Row 12","absoluteBoundingBox":{"x":631.0,"y":8602.76953125,"width":672.0,"height":1356.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":8602.76953125,"width":672.0,"height":1356.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,8507.76953125]],"size":{"x":672.0,"y":1356.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:266","87:267"]},"260:1116":{"type":"TEXT","id":"260:1116","name":"We started by investigating three areas: Internal data from Parkster – identifying common support requests. User perspectives – understanding pain points and expectations through surveys. Competitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices. We found that: Users struggled with hidden support functions and unclear pathways. Competitors offered better Q&A visibility but often lacked personalization. Inspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","absoluteBoundingBox":{"x":3269.0,"y":2714.76953125,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":3269.42822265625,"y":2721.62744140625,"width":604.2685546875,"height":329.028564453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We started by investigating three areas:\nInternal data from Parkster – identifying common support requests.\nUser perspectives – understanding pain points and expectations through surveys.\nCompetitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices.\n\nWe found that:\nUsers struggled with hidden support functions and unclear pathways.\nCompetitors offered better Q&A visibility but often lacked personalization.\nInspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","lineIndentations":[0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","ORDERED","ORDERED","ORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[null,1,2,3],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:267":{"type":"FRAME","id":"87:267","name":"Content","absoluteBoundingBox":{"x":663.0,"y":9323.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":9323.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,721.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:268"]},"260:1173":{"type":"RECTANGLE","id":"260:1173","name":"image 73","absoluteBoundingBox":{"x":3269.0,"y":9167.76953125,"width":608.0,"height":657.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":9167.76953125,"width":608.0,"height":657.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":657.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3a1832334897c6862f763bfbebf9e160751c3e8c","originalImageWidth":676,"originalImageHeight":733,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"39:2389":{"type":"RECTANGLE","id":"39:2389","name":"image 72","absoluteBoundingBox":{"x":-573.0,"y":6857.0,"width":404.0,"height":522.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":6857.0,"width":404.0,"height":522.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":522.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"5c423645e4a476996dd9e18c9be3b69b890ba03f","originalImageWidth":465,"originalImageHeight":463,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1224":{"type":"TEXT","id":"260:1224","name":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function. Users requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish. We also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","absoluteBoundingBox":{"x":1061.0,"y":3833.76953125,"width":608.0,"height":260.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":3840.49975585938,"width":603.828247070312,"height":250.95166015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":260.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function.\n\nUsers requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish.\nWe also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:270":{"type":"TEXT","id":"87:270","name":"Key Achievements Successfully introduced a redesigned support flow with AI chatbot integration. Positive feedback from testing – users found support easier to access and navigate. Delivered wireframes and hi-fi prototypes closely aligned with user needs. What I Learned Even small changes in taxonomy and wording have a big impact on usability. Iterating early with low-fidelity sketches saved time and improved collaboration. Realized the importance of combining theory (IA concepts) with hands-on prototyping. Future Directions Explore ways to make support even more inclusive and proactive. Validate the flow with real Parkster users through usability testing. Continue refining chatbot + live support integration for long-term scalability.","absoluteBoundingBox":{"x":663.0,"y":9380.76953125,"width":608.0,"height":546.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":9387.6279296875,"width":605.745788574219,"height":536.8232421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":546.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Achievements\nSuccessfully introduced a redesigned support flow with AI chatbot integration.\nPositive feedback from testing – users found support easier to access and navigate.\nDelivered wireframes and hi-fi prototypes closely aligned with user needs.\n\nWhat I Learned\nEven small changes in taxonomy and wording have a big impact on usability.\nIterating early with low-fidelity sketches saved time and improved collaboration.\nRealized the importance of combining theory (IA concepts) with hands-on prototyping.\n\nFuture Directions\nExplore ways to make support even more inclusive and proactive.\nValidate the flow with real Parkster users through usability testing.\nContinue refining chatbot + live support integration for long-term scalability.","lineIndentations":[0,1,1,1,0,0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1322":{"type":"TEXT","id":"245:1322","name":"UX projects","absoluteBoundingBox":{"x":-29649.5,"y":-19101.0,"width":94.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-29648.271484375,"y":-19096.5,"width":91.88671875,"height":15.7734375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":94.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7778},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":8,"localID":5111},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/portfolio"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"UX projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:269":{"type":"TEXT","id":"87:269","name":"🎓 Reflections & Learnings","absoluteBoundingBox":{"x":663.0,"y":9323.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":9328.7294921875,"width":357.463195800781,"height":32.0859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎓 Reflections & Learnings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:266":{"type":"RECTANGLE","id":"87:266","name":"image 73","absoluteBoundingBox":{"x":663.0,"y":8634.76953125,"width":608.0,"height":657.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":8634.76953125,"width":608.0,"height":657.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":657.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3a1832334897c6862f763bfbebf9e160751c3e8c","originalImageWidth":676,"originalImageHeight":733,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"13:379":{"type":"FRAME","id":"13:379","name":"Feature 1","absoluteBoundingBox":{"x":1431.0,"y":-212.0,"width":375.0,"height":8105.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-212.0,"width":375.0,"height":8105.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":375.0,"y":8105.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingRight":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":36.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["254:20487","256:29718","13:380","13:389","22:707","22:769","26:1370","26:1377","27:1505","27:1571","27:1611","27:1713","27:1763","27:1813"]},"260:1243":{"type":"TEXT","id":"260:1243","name":"User Pain Points: Support felt hidden and hard to access. Zone codes, payments, and parking duration caused frequent confusion. No in-app Q&A or intuitive self-service options. Limited visibility led to low usage of help content. Proposed Solutions: Add a virtual assistant (chatbot) for 24/7 support. Introduce a dedicated support icon in the navigation bar. Redesign Q&A as a swipe-based, intuitive flow. Use dropdowns and progressive disclosure to reduce clutter. Challenges Faced: Balancing between chatbot, Q&A, and live support. Limited team resources and time. Translating theoretical IA concepts into practical design.","absoluteBoundingBox":{"x":1061.0,"y":6377.76953125,"width":608.0,"height":442.0},"isolatedAbsoluteRenderBounds":{"x":1062.15051269531,"y":6384.62744140625,"width":537.011352539062,"height":433.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":442.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"User Pain Points:\nSupport felt hidden and hard to access.\nZone codes, payments, and parking duration caused frequent confusion.\nNo in-app Q&A or intuitive self-service options.\nLimited visibility led to low usage of help content.\n\nProposed Solutions:\nAdd a virtual assistant (chatbot) for 24/7 support.\nIntroduce a dedicated support icon in the navigation bar.\nRedesign Q&A as a swipe-based, intuitive flow.\nUse dropdowns and progressive disclosure to reduce clutter.\n\nChallenges Faced:\nBalancing between chatbot, Q&A, and live support.\nLimited team resources and time.\nTranslating theoretical IA concepts into practical design.","lineIndentations":[0,1,1,1,1,0,0,1,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:264":{"type":"RECTANGLE","id":"87:264","name":"image 71","absoluteBoundingBox":{"x":663.0,"y":7951.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":7951.76953125,"width":608.0,"height":208.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"588a5e9854d280f96ce45278598665667a0cf17b","originalImageWidth":1217,"originalImageHeight":394,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:256":{"type":"FRAME","id":"87:256","name":"Text","absoluteBoundingBox":{"x":663.0,"y":7512.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":7512.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:257","87:258"]},"87:246":{"type":"FRAME","id":"87:246","name":"Row 9","absoluteBoundingBox":{"x":631.0,"y":6258.76953125,"width":672.0,"height":675.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":6258.76953125,"width":672.0,"height":675.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6163.76953125]],"size":{"x":672.0,"y":675.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:247","87:249"]},"260:1151":{"type":"TEXT","id":"260:1151","name":"✅ Findings & Insights","absoluteBoundingBox":{"x":3269.0,"y":6320.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":6325.7294921875,"width":293.956787109375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Findings & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:249":{"type":"FRAME","id":"87:249","name":"Content","absoluteBoundingBox":{"x":663.0,"y":6636.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":6636.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,378.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:250"]},"260:1108":{"type":"FRAME","id":"260:1108","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":1897.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1897.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1109","260:1110"]},"87:252":{"type":"TEXT","id":"87:252","name":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints. Early lo-fi sketches clarified direction. Concepts were iterated into Balsamiq wireframes. Team collaboration ensured we stayed aligned with user needs. This iterative approach gave us confidence before moving into hi-fi prototyping.","absoluteBoundingBox":{"x":663.0,"y":6693.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":6700.62744140625,"width":554.525695800781,"height":199.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints.\nEarly lo-fi sketches clarified direction.\nConcepts were iterated into Balsamiq wireframes.\nTeam collaboration ensured we stayed aligned with user needs.\n\nThis iterative approach gave us confidence before moving into hi-fi prototyping.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:247":{"type":"FRAME","id":"87:247","name":"Frame 632834","absoluteBoundingBox":{"x":663.0,"y":6290.76953125,"width":608.0,"height":314.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":6290.76953125,"width":608.0,"height":314.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":314.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":23.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:248"]},"87:248":{"type":"RECTANGLE","id":"87:248","name":"image 70","absoluteBoundingBox":{"x":754.629455566406,"y":6290.76953125,"width":424.741058349609,"height":314.0},"targetAspectRatio":{"x":606.0,"y":448.0},"isolatedAbsoluteRenderBounds":{"x":754.629455566406,"y":6290.76953125,"width":424.741027832031,"height":314.0},"relativeTransform":[[1.0,0.0,91.6294708251953],[0.0,1.0,0.0]],"size":{"x":424.741058349609,"y":314.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"a01421d53e08c0ce703396d476f29b95de12458d","originalImageWidth":1147,"originalImageHeight":848,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:242":{"type":"FRAME","id":"87:242","name":"Content","absoluteBoundingBox":{"x":663.0,"y":5643.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":5643.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,437.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:243"]},"87:236":{"type":"FRAME","id":"87:236","name":"Text","absoluteBoundingBox":{"x":663.0,"y":4863.51953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4863.51953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10.25]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:237","87:238"]},"260:1251":{"type":"FRAME","id":"260:1251","name":"Row 10","absoluteBoundingBox":{"x":1029.0,"y":7574.76953125,"width":672.0,"height":866.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":7574.76953125,"width":672.0,"height":866.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6688.76953125]],"size":{"x":672.0,"y":866.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1252","260:1253"]},"87:238":{"type":"TEXT","id":"87:238","name":"We restructured Parkster’s support into: Main categories & subcategories → for clarity and intuitive navigation. Breadcrumbs & labeling → so users always know where they are. Q&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory). This structure increased findability and reduced the risk of users feeling lost.","absoluteBoundingBox":{"x":663.0,"y":4920.51953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":4927.37744140625,"width":603.978942871094,"height":195.3466796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We restructured Parkster’s support into:\nMain categories & subcategories → for clarity and intuitive navigation.\nBreadcrumbs & labeling → so users always know where they are.\nQ&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory).\n\nThis structure increased findability and reduced the risk of users feeling lost.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"12:12782":{"type":"FRAME","id":"12:12782","name":"Header","absoluteBoundingBox":{"x":1431.0,"y":-212.0,"width":375.0,"height":85.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-212.0,"width":375.0,"height":85.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":375.0,"y":85.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["12:12783"]},"260:1269":{"type":"FRAME","id":"260:1269","name":"Header","absoluteBoundingBox":{"x":965.0,"y":10752.15625,"width":800.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":965.0,"y":10752.15625,"width":800.0,"height":96.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9866.15625]],"size":{"x":800.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1270"]},"260:1256":{"type":"TEXT","id":"260:1256","name":"In our wireframes, we focused on clarity and accessibility: Navigation bar integration → Adding a Help icon to make support always visible. AI Chatbot integration → Providing step-by-step answers and guided troubleshooting. Flexible access → Users can switch between chatbot and live support without losing context. Feedback loop → Users receive confirmations and updates, reducing uncertainty.","absoluteBoundingBox":{"x":1061.0,"y":8174.76953125,"width":608.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":1062.73864746094,"y":8181.0712890625,"width":598.383666992188,"height":225.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"In our wireframes, we focused on clarity and accessibility:\nNavigation bar integration → Adding a Help icon to make support always visible.\nAI Chatbot integration → Providing step-by-step answers and guided troubleshooting.\nFlexible access → Users can switch between chatbot and live support without losing context.\nFeedback loop → Users receive confirmations and updates, reducing uncertainty.","lineIndentations":[0,1,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1259":{"type":"FRAME","id":"260:1259","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":8760.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8760.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,320.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1260"]},"87:230":{"type":"FRAME","id":"87:230","name":"Text","absoluteBoundingBox":{"x":663.0,"y":4040.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4040.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:231","87:232"]},"87:231":{"type":"TEXT","id":"87:231","name":"🔍 Competitor Analysis","absoluteBoundingBox":{"x":663.0,"y":4040.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4045.7294921875,"width":315.394287109375,"height":31.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Competitor Analysis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:3385":{"mainComponentId":"245:699","type":"INSTANCE","id":"263:3385","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":1431.0,"y":7893.0,"width":375.0,"height":193.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":7893.0,"width":375.0,"height":193.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,8105.0]],"size":{"x":375.0,"y":193.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I263:3385;245:647"],"componentProperties":{},"overrides":[{"key":[],"value":{"size":{"x":375.0,"y":193.0}}},{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26094},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}},{"key":["Content0","Button1"],"value":{"interactions":[{"id":{"sessionID":263,"localID":3400},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":66,"localID":4277},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/fitfusion"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button1","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Next project Fitfusion","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"NODE","nodeID":"/parkster-journey"},"paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineHeightPercent":null,"lineHeightPercentFontSize":null,"lineHeightPx":null,"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}}]},"260:1236":{"type":"TEXT","id":"260:1236","name":"🧭 Taxonomy in Parkster’s Help Section","absoluteBoundingBox":{"x":1061.0,"y":5576.51953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":5581.4794921875,"width":530.504760742188,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧭 Taxonomy in Parkster’s Help Section","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:223":{"type":"FRAME","id":"87:223","name":"Content","absoluteBoundingBox":{"x":663.0,"y":3136.76953125,"width":608.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":3136.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:224"]},"245:746":{"type":"FRAME","id":"245:746","name":"Secondary button","absoluteBoundingBox":{"x":-34746.0,"y":-17136.0,"width":220.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-34746.0,"y":-17136.0,"width":220.0,"height":50.0},"relativeTransform":[[1.0,0.0,876.0],[0.0,1.0,0.0]],"size":{"x":220.0,"y":50.0},"fills":[],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":2.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","openUrlInNewTab":false,"connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1}],"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:747"]},"87:214":{"type":"FRAME","id":"87:214","name":"Row 4","absoluteBoundingBox":{"x":631.0,"y":2401.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":2401.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,2306.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["214:63","87:215","87:219"]},"13:393":{"type":"FRAME","id":"13:393","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":771.0,"width":327.0,"height":357.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":771.0,"width":327.0,"height":357.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":357.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["13:394","13:395"]},"86:21":{"key":"3b2b4f69a8cea8fdb7907fcb289ca0429bf234ae","name":"H3","styleType":"TEXT","remote":false,"description":"","id":"86:21","assetId":"StyleId:86:21","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%"}},"87:216":{"type":"FRAME","id":"87:216","name":"Text","absoluteBoundingBox":{"x":663.0,"y":2667.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":2667.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:217","87:218"]},"27:1573":{"type":"FRAME","id":"27:1573","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":4243.0,"width":327.0,"height":517.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4243.0,"width":327.0,"height":517.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,218.0]],"size":{"x":327.0,"y":517.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1574"]},"27:1508":{"type":"FRAME","id":"27:1508","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":3655.0,"width":327.0,"height":318.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3655.0,"width":327.0,"height":318.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":318.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1509","27:1510"]},"87:218":{"type":"TEXT","id":"87:218","name":"To ground our design, we created two personas representing typical Parkster users: Federico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for. Ylva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step. These personas helped us balance directness and discoverability in the support flow.","absoluteBoundingBox":{"x":663.0,"y":2724.76953125,"width":608.0,"height":312.0},"isolatedAbsoluteRenderBounds":{"x":663.946044921875,"y":2731.62744140625,"width":594.847778320312,"height":302.823974609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":312.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To ground our design, we created two personas representing typical Parkster users:\nFederico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for.\n\nYlva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step.\n\nThese personas helped us balance directness and discoverability in the support flow.","lineIndentations":[0,1,0,1,0,0],"lineTypes":["NONE","UNORDERED","NONE","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1147":{"type":"FRAME","id":"260:1147","name":"Row 8","absoluteBoundingBox":{"x":3237.0,"y":5883.76953125,"width":672.0,"height":1016.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":5883.76953125,"width":672.0,"height":1016.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,4997.76953125]],"size":{"x":672.0,"y":1016.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":80.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1148","260:1149"]},"87:257":{"type":"TEXT","id":"87:257","name":"🧩 Wireframe Design & Structure","absoluteBoundingBox":{"x":663.0,"y":7512.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":7517.7294921875,"width":443.052612304688,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧩 Wireframe Design & Structure","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1194":{"type":"TEXT","id":"260:1194","name":"Play prototype","absoluteBoundingBox":{"x":1169.0,"y":1435.61340332031,"width":111.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":1170.57971191406,"y":1440.97705078125,"width":108.376098632812,"height":14.9090576171875},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,12.0]],"size":{"x":111.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:219":{"type":"IMAGE","id":"87:219","name":"Frame 632833","absoluteBoundingBox":{"x":898.5,"y":3235.76953125,"width":265.0,"height":141.0},"isolatedAbsoluteRenderBounds":{"x":898.5,"y":3235.76953125,"width":265.0,"height":141.0},"relativeTransform":[[1.0,0.0,267.5],[0.0,1.0,834.0]],"size":{"x":265.0,"y":141.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.405198782682419,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"214:63":{"type":"FRAME","id":"214:63","name":"Frame 632834","absoluteBoundingBox":{"x":663.0,"y":2433.76953125,"width":608.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":2433.76953125,"width":608.0,"height":202.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":202.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["214:64","214:65"]},"214:65":{"type":"IMAGE","id":"214:65","name":"Ellipse 98","absoluteBoundingBox":{"x":991.0,"y":2433.76953125,"width":202.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":991.0,"y":2433.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"57fef6e05d8d5026d444a9c0a1bef334e4a4bb4e","originalImageWidth":200,"originalImageHeight":200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image women","ariaAttributes":{},"interactions":[],"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"260:1092":{"type":"FRAME","id":"260:1092","name":"Header","absoluteBoundingBox":{"x":3183.0,"y":1044.0,"width":375.0,"height":165.0},"isolatedAbsoluteRenderBounds":{"x":3183.0,"y":1044.0,"width":375.0,"height":165.0},"relativeTransform":[[1.0,0.0,10.0],[0.0,1.0,158.0]],"size":{"x":375.0,"y":165.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1093"]},"87:253":{"type":"FRAME","id":"87:253","name":"Row 10","absoluteBoundingBox":{"x":631.0,"y":6969.76953125,"width":672.0,"height":866.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":6969.76953125,"width":672.0,"height":866.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6874.76953125]],"size":{"x":672.0,"y":866.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:254","87:255"]},"87:209":{"type":"FRAME","id":"87:209","name":"Content","absoluteBoundingBox":{"x":663.0,"y":1938.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1938.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,333.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:210"]},"26:1375":{"type":"TEXT","id":"26:1375","name":"🔍 User Research & Card Sorting","absoluteBoundingBox":{"x":1455.0,"y":2465.0,"width":327.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":1489.53369140625,"y":2469.9599609375,"width":258.117309570312,"height":73.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 User Research & Card Sorting","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:210":{"type":"FRAME","id":"87:210","name":"Text","absoluteBoundingBox":{"x":663.0,"y":1938.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1938.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:211","87:212"]},"87:212":{"type":"TEXT","id":"87:212","name":"We started by investigating three areas: Internal data from Parkster – identifying common support requests. User perspectives – understanding pain points and expectations through surveys. Competitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices. We found that: Users struggled with hidden support functions and unclear pathways. Competitors offered better Q&A visibility but often lacked personalization. Inspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","absoluteBoundingBox":{"x":663.0,"y":1995.76940917969,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":2002.62731933594,"width":604.268615722656,"height":329.028442382812},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We started by investigating three areas:\nInternal data from Parkster – identifying common support requests.\nUser perspectives – understanding pain points and expectations through surveys.\nCompetitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices.\n\nWe found that:\nUsers struggled with hidden support functions and unclear pathways.\nCompetitors offered better Q&A visibility but often lacked personalization.\nInspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","lineIndentations":[0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","ORDERED","ORDERED","ORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[null,1,2,3],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:211":{"type":"TEXT","id":"87:211","name":"🔍 Research & Insights","absoluteBoundingBox":{"x":663.0,"y":1938.76940917969,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1943.72937011719,"width":304.183349609375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Research & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:213":{"type":"RECTANGLE","id":"87:213","name":"image 61","absoluteBoundingBox":{"x":663.0,"y":1637.76940917969,"width":608.0,"height":269.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1637.76940917969,"width":608.0,"height":269.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,301.0]],"size":{"x":608.0,"y":269.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"847b27c2cb15df714788e83673d03715f48696a3","originalImageWidth":802,"originalImageHeight":322,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.407730668783188,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"22:707":{"type":"FRAME","id":"22:707","name":"Row 3","absoluteBoundingBox":{"x":1455.0,"y":1180.0,"width":327.0,"height":588.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1180.0,"width":327.0,"height":588.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,1392.0]],"size":{"x":327.0,"y":588.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:710","37:1997"]},"87:201":{"type":"FRAME","id":"87:201","name":"Row 2","absoluteBoundingBox":{"x":631.0,"y":747.613403320312,"width":672.0,"height":822.156005859375},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":747.613403320312,"width":672.0,"height":822.156005859375},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,652.613403320312]],"size":{"x":672.0,"y":822.156005859375},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:202","87:204"]},"260:1131":{"type":"FRAME","id":"260:1131","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":3776.76953125,"width":608.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3776.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-7.0]],"size":{"x":608.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1132","260:1133"]},"256:29715":{"type":"TEXT","id":"256:29715","name":"Parkster AB","absoluteBoundingBox":{"x":1735.5,"y":32.0,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":1738.28125,"y":40.0,"width":241.817138671875,"height":32.46875},"relativeTransform":[[1.0,0.0,276.5],[0.0,1.0,64.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1748":{"type":"FRAME","id":"27:1748","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":7539.0,"width":404.0,"height":563.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":7539.0,"width":404.0,"height":563.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":563.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1749"]},"87:205":{"type":"FRAME","id":"87:205","name":"Text","absoluteBoundingBox":{"x":663.0,"y":1142.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1142.76940917969,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:206","87:207"]},"87:207":{"type":"TEXT","id":"87:207","name":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help. Our goal was to redesign the support experience by: Improving taxonomy and information hierarchy. Introducing a dedicated support entry point. Designing an AI-powered chatbot that works seamlessly with live support. The result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","absoluteBoundingBox":{"x":663.0,"y":1199.76940917969,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":663.504943847656,"y":1206.0712890625,"width":597.374450683594,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help.\n\nOur goal was to redesign the support experience by:\nImproving taxonomy and information hierarchy.\nIntroducing a dedicated support entry point.\nDesigning an AI-powered chatbot that works seamlessly with live support.\n\nThe result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","lineIndentations":[0,0,0,1,1,1,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:233":{"type":"RECTANGLE","id":"87:233","name":"image 66","absoluteBoundingBox":{"x":663.0,"y":3736.76953125,"width":608.0,"height":272.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":3736.76953125,"width":608.0,"height":272.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":272.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"63034592573e52d7cd1f60ecbb854d41eec4421d","originalImageWidth":940,"originalImageHeight":370,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601282238960266,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:193":{"type":"FRAME","id":"87:193","name":"Frame 632835","absoluteBoundingBox":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":1.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:194"]},"87:203":{"type":"RECTANGLE","id":"87:203","name":"Image","absoluteBoundingBox":{"x":663.0,"y":779.613403320312,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":779.613403320312,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"776a8c6bb2b5fe7bef3e228a09c63bd501768781","originalImageWidth":1600,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"87:191":{"type":"FRAME","id":"87:191","name":"Row 1","absoluteBoundingBox":{"x":631.0,"y":95.0,"width":672.0,"height":616.613403320312},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":95.0,"width":672.0,"height":616.613403320312},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":616.613403320312},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:192","87:195"]},"87:195":{"type":"FRAME","id":"87:195","name":"Content","absoluteBoundingBox":{"x":663.0,"y":485.613372802734,"width":608.0,"height":194.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":485.613372802734,"width":608.0,"height":194.000030517578},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.613372802734]],"size":{"x":608.0,"y":194.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisSizingMode":"FIXED","children":["87:196","87:199"]},"87:199":{"type":"FRAME","id":"87:199","name":"Button","absoluteBoundingBox":{"x":663.0,"y":632.613403320312,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":632.613403320312,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,147.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":49,"localID":7673},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://Achievements: Gained hands-on experience in accessibility-focused design and inclusive learning environments.  Learnings: Learned how even small design tweaks (like spacing or visual contrast) can transform usability for dyslexic users.  Next Steps: If developed further, I’d integrate personalized learning paths and more advanced gamification to sustain long-term engagement.","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["87:200"]},"86:27":{"key":"1164347c89e20b4581d20421f85238d5fb6b5ae0","name":"Bread/Ipad","styleType":"TEXT","remote":false,"description":"","id":"86:27","assetId":"StyleId:86:27","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"WIDTH_AND_HEIGHT","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},"13:383":{"type":"FRAME","id":"13:383","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":341.0,"width":327.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":341.0,"width":327.0,"height":202.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,266.0]],"size":{"x":327.0,"y":202.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisSizingMode":"FIXED","children":["13:384","13:387"]},"87:200":{"type":"TEXT","id":"87:200","name":"Play prototype","absoluteBoundingBox":{"x":771.0,"y":644.613403320312,"width":111.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":772.579650878906,"y":649.97705078125,"width":108.376220703125,"height":14.9090576171875},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,12.0]],"size":{"x":111.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:196":{"type":"FRAME","id":"87:196","name":"Text","absoluteBoundingBox":{"x":663.0,"y":485.613372802734,"width":608.0,"height":107.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":485.613372802734,"width":608.0,"height":107.000030517578},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":107.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:197","87:198"]},"87:197":{"type":"TEXT","id":"87:197","name":"🅿️ Parkster (2023)","absoluteBoundingBox":{"x":663.0,"y":485.613372802734,"width":608.0,"height":39.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":489.573364257812,"width":248.197998046875,"height":28.3468017578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":39.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🅿️ Parkster (2023)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.56,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":39.2000007629395,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:192":{"type":"FRAME","id":"87:192","name":"Image","absoluteBoundingBox":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:193"]},"87:243":{"type":"FRAME","id":"87:243","name":"Text","absoluteBoundingBox":{"x":663.0,"y":5643.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":5643.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:244","87:245"]},"87:194":{"type":"RECTANGLE","id":"87:194","name":"image 46","absoluteBoundingBox":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":175.0,"width":608.0,"height":278.613372802734},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"abd1675f1e23edbf3b732caac109450d44f9f917","originalImageWidth":838,"originalImageHeight":476,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":15.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"22:713":{"type":"TEXT","id":"22:713","name":"We started by investigating three areas: Internal data from Parkster – identifying common support requests. User perspectives – understanding pain points and expectations through surveys. Competitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices. We found that: Users struggled with hidden support functions and unclear pathways. Competitors offered better Q&A visibility but often lacked personalization. Inspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","absoluteBoundingBox":{"x":1455.0,"y":1253.0,"width":327.0,"height":320.0},"isolatedAbsoluteRenderBounds":{"x":1455.33312988281,"y":1257.77844238281,"width":321.146362304688,"height":313.244262695312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":320.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We started by investigating three areas:\nInternal data from Parkster – identifying common support requests.\nUser perspectives – understanding pain points and expectations through surveys.\nCompetitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices.\nWe found that:\nUsers struggled with hidden support functions and unclear pathways.\nCompetitors offered better Q&A visibility but often lacked personalization.\nInspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","lineIndentations":[0,1,1,1,0,1,1,1],"lineTypes":["NONE","ORDERED","ORDERED","ORDERED","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[null,1,2,3],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:227":{"type":"RECTANGLE","id":"87:227","name":"image 69","absoluteBoundingBox":{"x":663.0,"y":3477.76953125,"width":608.0,"height":159.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":3477.76953125,"width":608.0,"height":159.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,532.0]],"size":{"x":608.0,"y":159.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"511f57947a3f7e8d874eb205e689e33ccb91c665","originalImageWidth":742,"originalImageHeight":135,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.601029276847839,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"256:29737":{"type":"FRAME","id":"256:29737","name":"Header","absoluteBoundingBox":{"x":577.0,"y":253.0,"width":375.0,"height":165.0},"isolatedAbsoluteRenderBounds":{"x":577.0,"y":253.0,"width":375.0,"height":165.0},"relativeTransform":[[1.0,0.0,10.0],[0.0,1.0,158.0]],"size":{"x":375.0,"y":165.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["256:29738"]},"22:944":{"type":"RECTANGLE","id":"22:944","name":"Image","absoluteBoundingBox":{"x":1455.0,"y":601.5,"width":327.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":601.5,"width":327.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-9.5]],"size":{"x":327.0,"y":163.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"776a8c6bb2b5fe7bef3e228a09c63bd501768781","originalImageWidth":1600,"originalImageHeight":1200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[8.0,8.0,8.0,8.0],"cornerRadius":8.0},"260:3978":{"mainComponentId":"245:1361","type":"INSTANCE","id":"260:3978","name":"Header/Mobile","absoluteBoundingBox":{"x":3818.0,"y":15.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":3818.0,"y":15.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,3251.0],[0.0,1.0,-80.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I260:3978;245:1320","I260:3978;245:1321"],"componentProperties":{},"overrides":[]},"260:1143":{"type":"FRAME","id":"260:1143","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":5566.26953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":5566.26953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,349.5]],"size":{"x":608.0,"y":285.5},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1144"]},"22:693":{"type":"TEXT","id":"22:693","name":"We started by investigating three areas: Internal data from Parkster – identifying common support requests. User perspectives – understanding pain points and expectations through surveys. Competitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices. We found that: Users struggled with hidden support functions and unclear pathways. Competitors offered better Q&A visibility but often lacked personalization. Inspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","absoluteBoundingBox":{"x":-573.0,"y":1742.5,"width":404.0,"height":551.0},"isolatedAbsoluteRenderBounds":{"x":-572.524169921875,"y":1749.89770507812,"width":402.258911132812,"height":540.92041015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":551.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We started by investigating three areas:\nInternal data from Parkster – identifying common support requests.\nUser perspectives – understanding pain points and expectations through surveys.\nCompetitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices.\n\nWe found that:\nUsers struggled with hidden support functions and unclear pathways.\nCompetitors offered better Q&A visibility but often lacked personalization.\nInspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","lineIndentations":[0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","ORDERED","ORDERED","ORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[null,1,2,3],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:773":{"type":"FRAME","id":"22:773","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":1820.0,"width":327.0,"height":398.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1820.0,"width":327.0,"height":398.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":398.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["22:774","22:775"]},"260:1260":{"type":"FRAME","id":"260:1260","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":8760.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8760.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1261","260:1262"]},"254:20494":{"mainComponentId":"245:1361","type":"INSTANCE","id":"254:20494","name":"Header/Mobile","absoluteBoundingBox":{"x":779.5,"y":95.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":779.5,"y":95.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,212.5],[0.0,1.0,0.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I254:20494;245:1320","I254:20494;245:1321"],"componentProperties":{},"overrides":[]},"39:2394":{"type":"RECTANGLE","id":"39:2394","name":"image 72","absoluteBoundingBox":{"x":1455.0,"y":5457.0,"width":327.0,"height":385.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":5457.0,"width":327.0,"height":385.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":385.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"5c423645e4a476996dd9e18c9be3b69b890ba03f","originalImageWidth":465,"originalImageHeight":463,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"13:386":{"type":"TEXT","id":"13:386","name":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","absoluteBoundingBox":{"x":1455.0,"y":396.0,"width":327.0,"height":60.0},"isolatedAbsoluteRenderBounds":{"x":1470.53759765625,"y":400.345886230469,"width":295.724609375,"height":53.6768493652344},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,55.0]],"size":{"x":327.0,"y":60.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1220":{"type":"FRAME","id":"260:1220","name":"Row 5","absoluteBoundingBox":{"x":1029.0,"y":3751.76953125,"width":672.0,"height":702.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":3751.76953125,"width":672.0,"height":702.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,2865.76953125]],"size":{"x":672.0,"y":702.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1221","260:1225"]},"87:245":{"type":"TEXT","id":"87:245","name":"User Pain Points: Support felt hidden and hard to access. Zone codes, payments, and parking duration caused frequent confusion. No in-app Q&A or intuitive self-service options. Limited visibility led to low usage of help content. Proposed Solutions: Add a virtual assistant (chatbot) for 24/7 support. Introduce a dedicated support icon in the navigation bar. Redesign Q&A as a swipe-based, intuitive flow. Use dropdowns and progressive disclosure to reduce clutter. Challenges Faced: Balancing between chatbot, Q&A, and live support. Limited team resources and time. Translating theoretical IA concepts into practical design.","absoluteBoundingBox":{"x":663.0,"y":5700.76953125,"width":608.0,"height":442.0},"isolatedAbsoluteRenderBounds":{"x":664.150573730469,"y":5707.62744140625,"width":537.011291503906,"height":433.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":442.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"User Pain Points:\nSupport felt hidden and hard to access.\nZone codes, payments, and parking duration caused frequent confusion.\nNo in-app Q&A or intuitive self-service options.\nLimited visibility led to low usage of help content.\n\nProposed Solutions:\nAdd a virtual assistant (chatbot) for 24/7 support.\nIntroduce a dedicated support icon in the navigation bar.\nRedesign Q&A as a swipe-based, intuitive flow.\nUse dropdowns and progressive disclosure to reduce clutter.\n\nChallenges Faced:\nBalancing between chatbot, Q&A, and live support.\nLimited team resources and time.\nTranslating theoretical IA concepts into practical design.","lineIndentations":[0,1,1,1,1,0,0,1,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:29701":{"type":"FRAME","id":"256:29701","name":"Header","absoluteBoundingBox":{"x":567.0,"y":-81.0,"width":800.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":-81.0,"width":800.0,"height":176.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,131.0]],"size":{"x":800.0,"y":176.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["256:29702"]},"27:1817":{"type":"TEXT","id":"27:1817","name":"🎓 Reflections & Learnings","absoluteBoundingBox":{"x":1455.0,"y":7319.0,"width":327.0,"height":82.0},"isolatedAbsoluteRenderBounds":{"x":1510.98168945312,"y":7323.9599609375,"width":215.221435546875,"height":73.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":82.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎓 Reflections & Learnings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1806":{"type":"TEXT","id":"27:1806","name":"Key Achievements Successfully introduced a redesigned support flow with AI chatbot integration. Positive feedback from testing – users found support easier to access and navigate. Delivered wireframes and hi-fi prototypes closely aligned with user needs. What I Learned Even small changes in taxonomy and wording have a big impact on usability. Iterating early with low-fidelity sketches saved time and improved collaboration. Realized the importance of combining theory (IA concepts) with hands-on prototyping. Future Directions Explore ways to make support even more inclusive and proactive. Validate the flow with real Parkster users through usability testing. Continue refining chatbot + live support integration for long-term scalability.","absoluteBoundingBox":{"x":-105.0,"y":8338.0,"width":404.0,"height":802.0},"isolatedAbsoluteRenderBounds":{"x":-104.623580932617,"y":8344.6240234375,"width":400.222290039062,"height":792.6943359375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,116.0]],"size":{"x":404.0,"y":802.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2],"characters":"Key Achievements\nSuccessfully introduced a redesigned support flow with AI chatbot integration.\nPositive feedback from testing – users found support easier to access and navigate.\nDelivered wireframes and hi-fi prototypes closely aligned with user needs.\n\nWhat I Learned\nEven small changes in taxonomy and wording have a big impact on usability.\nIterating early with low-fidelity sketches saved time and improved collaboration.\nRealized the importance of combining theory (IA concepts) with hands-on prototyping.\n\nFuture Directions\nExplore ways to make support even more inclusive and proactive.\nValidate the flow with real Parkster users through usability testing.\nContinue refining chatbot + live support integration for long-term scalability.","lineIndentations":[0,1,1,1,0,0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{"2":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Bold","fontStyle":"Bold","fontVariantPosition":"NORMAL","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textAutoResize":"NONE","textTruncation":"DISABLED"}}},"87:232":{"type":"TEXT","id":"87:232","name":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards: EasyPark emphasized categorized Q&A content but often felt overwhelming. Aimo Park offered a cleaner interface, though with limited chatbot functionality. From this, we concluded that Parkster needed: A visible, dedicated support icon. Clear taxonomy and categorization for both quick answers and detailed exploration. A chatbot that integrates seamlessly with live support, reducing user frustration.","absoluteBoundingBox":{"x":663.0,"y":4097.76953125,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":4104.0712890625,"width":597.400939941406,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards:\nEasyPark emphasized categorized Q&A content but often felt overwhelming.\nAimo Park offered a cleaner interface, though with limited chatbot functionality.\n\nFrom this, we concluded that Parkster needed:\nA visible, dedicated support icon.\nClear taxonomy and categorization for both quick answers and detailed exploration.\nA chatbot that integrates seamlessly with live support, reducing user frustration.","lineIndentations":[0,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"12:12682":{"type":"FRAME","id":"12:12682","name":"Desktop","absoluteBoundingBox":{"x":-777.0,"y":-212.0,"width":1280.0,"height":9602.0},"isolatedAbsoluteRenderBounds":{"x":-777.0,"y":-212.0,"width":1280.0,"height":9602.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,100.0]],"size":{"x":1280.0,"y":9602.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"clipsContent":true,"overflowDirection":"VERTICAL_SCROLLING","layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","isBreakpointFrame":true,"children":["263:3315","256:29716","263:3316","12:12683","260:1180","256:30764","256:29739"]},"256:29739":{"mainComponentId":"245:783","type":"INSTANCE","id":"256:29739","name":"CTA/Desktop/Navigation","absoluteBoundingBox":{"x":-777.0,"y":9260.0,"width":1280.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":-777.0,"y":9260.0,"width":1280.0,"height":130.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9472.0]],"size":{"x":1280.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:29739;245:743"],"componentProperties":{},"overrides":[{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":256,"localID":30760},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26078},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26077},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Content0","Secondary button0"],"value":{"interactions":[{"id":{"sessionID":256,"localID":30761},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":66,"localID":4277},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/fitfusion"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26078},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26077},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Next project Fitfusion","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"13:387":{"type":"FRAME","id":"13:387","name":"Button","absoluteBoundingBox":{"x":1455.0,"y":496.0,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":496.0,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,155.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":49,"localID":7673},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://Achievements: Gained hands-on experience in accessibility-focused design and inclusive learning environments.  Learnings: Learned how even small design tweaks (like spacing or visual contrast) can transform usability for dyslexic users.  Next Steps: If developed further, I’d integrate personalized learning paths and more advanced gamification to sustain long-term engagement.","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["13:388"]},"260:1171":{"type":"TEXT","id":"260:1171","name":"The redesigned flow allowed users to: Access support directly via the navigation bar. Start with an AI-powered assistant for common issues. Switch seamlessly to live support when needed. Track progress via a queue system with estimated wait times. Receive clear notifications and next steps both inside and outside office hours. This structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","absoluteBoundingBox":{"x":3269.0,"y":8817.76953125,"width":608.0,"height":286.0},"isolatedAbsoluteRenderBounds":{"x":3269.7158203125,"y":8824.0712890625,"width":603.782958984375,"height":277.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":286.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The redesigned flow allowed users to:\nAccess support directly via the navigation bar.\nStart with an AI-powered assistant for common issues.\nSwitch seamlessly to live support when needed.\nTrack progress via a queue system with estimated wait times.\nReceive clear notifications and next steps both inside and outside office hours.\n\nThis structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","lineIndentations":[0,1,1,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1250":{"type":"TEXT","id":"260:1250","name":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints. Early lo-fi sketches clarified direction. Concepts were iterated into Balsamiq wireframes. Team collaboration ensured we stayed aligned with user needs. This iterative approach gave us confidence before moving into hi-fi prototyping.","absoluteBoundingBox":{"x":1061.0,"y":7334.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":7341.62744140625,"width":554.525756835938,"height":199.0283203125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints.\nEarly lo-fi sketches clarified direction.\nConcepts were iterated into Balsamiq wireframes.\nTeam collaboration ensured we stayed aligned with user needs.\n\nThis iterative approach gave us confidence before moving into hi-fi prototyping.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:239":{"type":"RECTANGLE","id":"87:239","name":"image 67","absoluteBoundingBox":{"x":663.0,"y":4535.76953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4535.76953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":285.5},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1141":{"type":"FRAME","id":"260:1141","name":"Row 7","absoluteBoundingBox":{"x":3237.0,"y":5216.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":5216.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,4330.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1142","260:1143"]},"87:204":{"type":"FRAME","id":"87:204","name":"Content","absoluteBoundingBox":{"x":663.0,"y":1142.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1142.76940917969,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,395.155975341797]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:205"]},"256:29736":{"type":"TEXT","id":"256:29736","name":"Parkster AB","absoluteBoundingBox":{"x":-535.0,"y":398.0,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":-532.850830078125,"y":404.272735595703,"width":186.858703613281,"height":25.0894775390625},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,64.0]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1201":{"type":"TEXT","id":"260:1201","name":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help. Our goal was to redesign the support experience by: Improving taxonomy and information hierarchy. Introducing a dedicated support entry point. Designing an AI-powered chatbot that works seamlessly with live support. The result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","absoluteBoundingBox":{"x":1061.0,"y":1954.76940917969,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":1061.50500488281,"y":1961.0712890625,"width":597.374389648438,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help.\n\nOur goal was to redesign the support experience by:\nImproving taxonomy and information hierarchy.\nIntroducing a dedicated support entry point.\nDesigning an AI-powered chatbot that works seamlessly with live support.\n\nThe result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","lineIndentations":[0,0,0,1,1,1,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"39:2335":{"type":"RECTANGLE","id":"39:2335","name":"image 67","absoluteBoundingBox":{"x":-105.0,"y":4758.0,"width":404.0,"height":435.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":4758.0,"width":404.0,"height":435.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":435.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"256:30764":{"mainComponentId":"245:741","type":"INSTANCE","id":"256:30764","name":"CTA/Tablet/Navigation","absoluteBoundingBox":{"x":-760.0,"y":9792.0,"width":800.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":-760.0,"y":9792.0,"width":800.0,"height":130.0},"relativeTransform":[[1.0,0.0,17.0],[0.0,1.0,10004.0]],"size":{"x":800.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:30764;245:701","I256:30764;245:703"],"componentProperties":{},"overrides":[{"key":["Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26065},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Secondary button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26066},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"214:64":{"type":"IMAGE","id":"214:64","name":"Ellipse 97","absoluteBoundingBox":{"x":741.0,"y":2433.76953125,"width":202.0,"height":202.0},"targetAspectRatio":{"x":1024.0,"y":1024.0},"isolatedAbsoluteRenderBounds":{"x":741.0,"y":2433.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,78.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d7b0fc49ed0ddbf9dee5bfa86aad884e7ee01ef8","originalImageWidth":1024,"originalImageHeight":1024,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image of man","ariaAttributes":{},"interactions":[],"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"},"260:1180":{"type":"FRAME","id":"260:1180","name":"Container","absoluteBoundingBox":{"x":965.0,"y":886.0,"width":800.0,"height":9605.76953125},"isolatedAbsoluteRenderBounds":{"x":965.0,"y":886.0,"width":800.0,"height":9605.76953125},"relativeTransform":[[1.0,0.0,1742.0],[0.0,1.0,1098.0]],"size":{"x":800.0,"y":9605.76953125},"fills":[],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"MAIN","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["260:1181","260:1269"]},"260:1265":{"type":"FRAME","id":"260:1265","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":9856.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":9856.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,721.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1266"]},"260:1268":{"type":"TEXT","id":"260:1268","name":"Key Achievements Successfully introduced a redesigned support flow with AI chatbot integration. Positive feedback from testing – users found support easier to access and navigate. Delivered wireframes and hi-fi prototypes closely aligned with user needs. What I Learned Even small changes in taxonomy and wording have a big impact on usability. Iterating early with low-fidelity sketches saved time and improved collaboration. Realized the importance of combining theory (IA concepts) with hands-on prototyping. Future Directions Explore ways to make support even more inclusive and proactive. Validate the flow with real Parkster users through usability testing. Continue refining chatbot + live support integration for long-term scalability.","absoluteBoundingBox":{"x":1061.0,"y":9913.76953125,"width":608.0,"height":546.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":9920.6279296875,"width":605.745849609375,"height":536.8232421875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":546.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Key Achievements\nSuccessfully introduced a redesigned support flow with AI chatbot integration.\nPositive feedback from testing – users found support easier to access and navigate.\nDelivered wireframes and hi-fi prototypes closely aligned with user needs.\n\nWhat I Learned\nEven small changes in taxonomy and wording have a big impact on usability.\nIterating early with low-fidelity sketches saved time and improved collaboration.\nRealized the importance of combining theory (IA concepts) with hands-on prototyping.\n\nFuture Directions\nExplore ways to make support even more inclusive and proactive.\nValidate the flow with real Parkster users through usability testing.\nContinue refining chatbot + live support integration for long-term scalability.","lineIndentations":[0,1,1,1,0,0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1262":{"type":"TEXT","id":"260:1262","name":"The redesigned flow allowed users to: Access support directly via the navigation bar. Start with an AI-powered assistant for common issues. Switch seamlessly to live support when needed. Track progress via a queue system with estimated wait times. Receive clear notifications and next steps both inside and outside office hours. This structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","absoluteBoundingBox":{"x":1061.0,"y":8817.76953125,"width":608.0,"height":286.0},"isolatedAbsoluteRenderBounds":{"x":1061.71594238281,"y":8824.0712890625,"width":603.782958984375,"height":277.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":286.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The redesigned flow allowed users to:\nAccess support directly via the navigation bar.\nStart with an AI-powered assistant for common issues.\nSwitch seamlessly to live support when needed.\nTrack progress via a queue system with estimated wait times.\nReceive clear notifications and next steps both inside and outside office hours.\n\nThis structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","lineIndentations":[0,1,1,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1261":{"type":"TEXT","id":"260:1261","name":"✅ Final Experience","absoluteBoundingBox":{"x":1061.0,"y":8760.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8765.7294921875,"width":259.533325195312,"height":31.767578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Final Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:260":{"type":"FRAME","id":"87:260","name":"Content","absoluteBoundingBox":{"x":663.0,"y":8191.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":8191.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,320.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:261"]},"87:237":{"type":"TEXT","id":"87:237","name":"🧭 Taxonomy in Parkster’s Help Section","absoluteBoundingBox":{"x":663.0,"y":4863.51953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4868.4794921875,"width":530.504760742188,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧭 Taxonomy in Parkster’s Help Section","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1258":{"type":"RECTANGLE","id":"260:1258","name":"image 71","absoluteBoundingBox":{"x":1061.0,"y":8520.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8520.76953125,"width":608.0,"height":208.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"588a5e9854d280f96ce45278598665667a0cf17b","originalImageWidth":1217,"originalImageHeight":394,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"245:701":{"type":"FRAME","id":"245:701","name":"Button","absoluteBoundingBox":{"x":-32526.0,"y":-17166.0,"width":220.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-32526.0,"y":-17166.0,"width":220.0,"height":50.0},"relativeTransform":[[1.0,0.0,160.0],[0.0,1.0,40.0]],"size":{"x":220.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/design/RozzbLQljG3EtR9tRsP86W/Parkster-app?node-id=682-29431&t=p1XhiDQYfwskN2fD-1","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:702"]},"26:1381":{"type":"FRAME","id":"26:1381","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":3107.0,"width":327.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3107.0,"width":327.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,195.0]],"size":{"x":327.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:1382"]},"26:1342":{"type":"FRAME","id":"26:1342","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":3266.0,"width":404.0,"height":580.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":3266.0,"width":404.0,"height":580.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":580.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["26:1343","26:1344"]},"13:334":{"type":"TEXT","id":"13:334","name":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help. Our goal was to redesign the support experience by: Improving taxonomy and information hierarchy. Introducing a dedicated support entry point. Designing an AI-powered chatbot that works seamlessly with live support. The result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","absoluteBoundingBox":{"x":-118.0,"y":918.0,"width":404.0,"height":580.0},"isolatedAbsoluteRenderBounds":{"x":-117.438919067383,"y":924.779846191406,"width":394.315063476562,"height":566.468688964844},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":580.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help.\n\nOur goal was to redesign the support experience by:\nImproving taxonomy and information hierarchy.\nIntroducing a dedicated support entry point.\nDesigning an AI-powered chatbot that works seamlessly with live support.\n\nThe result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","lineIndentations":[0,0,0,1,1,1,0,0],"lineTypes":["NONE","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:254":{"type":"RECTANGLE","id":"87:254","name":"image 72","absoluteBoundingBox":{"x":663.0,"y":7001.76953125,"width":608.0,"height":479.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":7001.76953125,"width":608.0,"height":479.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":479.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"5c423645e4a476996dd9e18c9be3b69b890ba03f","originalImageWidth":465,"originalImageHeight":463,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1703":{"type":"FRAME","id":"27:1703","name":"Content","absoluteBoundingBox":{"x":-105.0,"y":6857.0,"width":404.0,"height":522.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":6857.0,"width":404.0,"height":522.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":522.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1704"]},"260:1247":{"type":"FRAME","id":"260:1247","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":7277.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":7277.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,378.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1248"]},"27:1704":{"type":"FRAME","id":"27:1704","name":"Text","absoluteBoundingBox":{"x":-105.0,"y":6857.0,"width":404.0,"height":522.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":6857.0,"width":404.0,"height":522.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":522.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1705","27:1706"]},"260:1170":{"type":"TEXT","id":"260:1170","name":"✅ Final Experience","absoluteBoundingBox":{"x":3269.0,"y":8760.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8765.7294921875,"width":259.533447265625,"height":31.767578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Final Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1238":{"type":"FRAME","id":"260:1238","name":"Row 8","absoluteBoundingBox":{"x":1029.0,"y":5883.76953125,"width":672.0,"height":1016.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":5883.76953125,"width":672.0,"height":1016.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,4997.76953125]],"size":{"x":672.0,"y":1016.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":80.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1239","260:1240"]},"260:1225":{"type":"RECTANGLE","id":"260:1225","name":"image 69","absoluteBoundingBox":{"x":1061.0,"y":4118.76953125,"width":608.0,"height":303.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":4118.76953125,"width":608.0,"height":303.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,670.0]],"size":{"x":608.0,"y":303.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"511f57947a3f7e8d874eb205e689e33ccb91c665","originalImageWidth":742,"originalImageHeight":135,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601029276847839,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1241":{"type":"FRAME","id":"260:1241","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":6320.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":6320.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1242","260:1243"]},"260:1176":{"type":"TEXT","id":"260:1176","name":"🎓 Reflections & Learnings","absoluteBoundingBox":{"x":3269.0,"y":9856.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":9861.7294921875,"width":357.463134765625,"height":32.0859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎓 Reflections & Learnings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1206":{"type":"TEXT","id":"260:1206","name":"🔍 Research & Insights","absoluteBoundingBox":{"x":1061.0,"y":2657.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":2662.7294921875,"width":304.183349609375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Research & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1242":{"type":"TEXT","id":"260:1242","name":"✅ Findings & Insights","absoluteBoundingBox":{"x":1061.0,"y":6320.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":6325.7294921875,"width":293.956787109375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Findings & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1178":{"type":"FRAME","id":"260:1178","name":"Header","absoluteBoundingBox":{"x":3173.0,"y":10752.15625,"width":800.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":3173.0,"y":10752.15625,"width":800.0,"height":96.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9866.15625]],"size":{"x":800.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1179"]},"260:1232":{"type":"FRAME","id":"260:1232","name":"Row 7","absoluteBoundingBox":{"x":1029.0,"y":5216.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":5216.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,4330.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1233","260:1234"]},"260:1234":{"type":"FRAME","id":"260:1234","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":5566.26953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":5566.26953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,349.5]],"size":{"x":608.0,"y":285.5},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1235"]},"254:20487":{"mainComponentId":"245:1361","type":"INSTANCE","id":"254:20487","name":"Header/Mobile","absoluteBoundingBox":{"x":1431.0,"y":-212.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":1431.0,"y":-212.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I254:20487;245:1320","I254:20487;245:1321"],"componentProperties":{},"overrides":[]},"260:1235":{"type":"FRAME","id":"260:1235","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":5576.51953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":5576.51953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10.25]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1236","260:1237"]},"260:1223":{"type":"TEXT","id":"260:1223","name":"🔍 User Research & Card Sorting","absoluteBoundingBox":{"x":1061.0,"y":3776.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3781.7294921875,"width":436.42041015625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 User Research & Card Sorting","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:251":{"type":"TEXT","id":"87:251","name":"✏️ Ideation & Sketching","absoluteBoundingBox":{"x":663.0,"y":6636.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":6641.7294921875,"width":314.548278808594,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✏️ Ideation & Sketching","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"245:1361":{"type":"COMPONENT","id":"245:1361","name":"Header/Mobile","absoluteBoundingBox":{"x":-29739.0,"y":-19185.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":-29739.0,"y":-19185.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,6464.0],[0.0,1.0,969.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["245:1320","245:1321"]},"27:1603":{"type":"TEXT","id":"27:1603","name":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints. Early lo-fi sketches clarified direction. Concepts were iterated into Balsamiq wireframes. Team collaboration ensured we stayed aligned with user needs. This iterative approach gave us confidence before moving into hi-fi prototyping.","absoluteBoundingBox":{"x":-573.0,"y":6378.0,"width":404.0,"height":319.0},"isolatedAbsoluteRenderBounds":{"x":-572.524169921875,"y":6385.39794921875,"width":398.533843994141,"height":308.92041015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":319.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We began with brainstorming sessions and rapid paper sketches, allowing us to explore ideas without technical constraints.\nEarly lo-fi sketches clarified direction.\nConcepts were iterated into Balsamiq wireframes.\nTeam collaboration ensured we stayed aligned with user needs.\n\nThis iterative approach gave us confidence before moving into hi-fi prototyping.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1253":{"type":"FRAME","id":"260:1253","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":8117.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8117.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,543.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1254"]},"260:1237":{"type":"TEXT","id":"260:1237","name":"We restructured Parkster’s support into: Main categories & subcategories → for clarity and intuitive navigation. Breadcrumbs & labeling → so users always know where they are. Q&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory). This structure increased findability and reduced the risk of users feeling lost.","absoluteBoundingBox":{"x":1061.0,"y":5633.51953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":5640.37744140625,"width":603.97900390625,"height":195.3466796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We restructured Parkster’s support into:\nMain categories & subcategories → for clarity and intuitive navigation.\nBreadcrumbs & labeling → so users always know where they are.\nQ&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory).\n\nThis structure increased findability and reduced the risk of users feeling lost.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1165":{"type":"TEXT","id":"260:1165","name":"In our wireframes, we focused on clarity and accessibility: Navigation bar integration → Adding a Help icon to make support always visible. AI Chatbot integration → Providing step-by-step answers and guided troubleshooting. Flexible access → Users can switch between chatbot and live support without losing context. Feedback loop → Users receive confirmations and updates, reducing uncertainty.","absoluteBoundingBox":{"x":3269.0,"y":8174.76953125,"width":608.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":3270.73852539062,"y":8181.0712890625,"width":598.3837890625,"height":225.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"In our wireframes, we focused on clarity and accessibility:\nNavigation bar integration → Adding a Help icon to make support always visible.\nAI Chatbot integration → Providing step-by-step answers and guided troubleshooting.\nFlexible access → Users can switch between chatbot and live support without losing context.\nFeedback loop → Users receive confirmations and updates, reducing uncertainty.","lineIndentations":[0,1,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:772":{"type":"FRAME","id":"22:772","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":1820.0,"width":327.0,"height":398.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1820.0,"width":327.0,"height":398.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":398.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:773"]},"260:1233":{"type":"RECTANGLE","id":"260:1233","name":"image 67","absoluteBoundingBox":{"x":1061.0,"y":5248.76953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":5248.76953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":285.5},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"13:380":{"type":"FRAME","id":"13:380","name":"Row 1","absoluteBoundingBox":{"x":1455.0,"y":75.0,"width":327.0,"height":484.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":75.0,"width":327.0,"height":484.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,287.0]],"size":{"x":327.0,"y":484.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["13:381","13:383"]},"260:1226":{"type":"FRAME","id":"260:1226","name":"Row 6","absoluteBoundingBox":{"x":1029.0,"y":4453.76953125,"width":672.0,"height":763.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":4453.76953125,"width":672.0,"height":763.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,3567.76953125]],"size":{"x":672.0,"y":763.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1227","260:1228"]},"87:263":{"type":"TEXT","id":"87:263","name":"The redesigned flow allowed users to: Access support directly via the navigation bar. Start with an AI-powered assistant for common issues. Switch seamlessly to live support when needed. Track progress via a queue system with estimated wait times. Receive clear notifications and next steps both inside and outside office hours. This structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","absoluteBoundingBox":{"x":663.0,"y":8248.76953125,"width":608.0,"height":286.0},"isolatedAbsoluteRenderBounds":{"x":663.715881347656,"y":8255.0712890625,"width":603.783020019531,"height":277.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":286.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The redesigned flow allowed users to:\nAccess support directly via the navigation bar.\nStart with an AI-powered assistant for common issues.\nSwitch seamlessly to live support when needed.\nTrack progress via a queue system with estimated wait times.\nReceive clear notifications and next steps both inside and outside office hours.\n\nThis structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","lineIndentations":[0,1,1,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"86:22":{"key":"5c8c15495bf4d1f6f2f24075075f70e2c91c1ff5","name":"H2","styleType":"TEXT","remote":false,"description":"","id":"86:22","assetId":"StyleId:86:22","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%"}},"260:1107":{"type":"FRAME","id":"260:1107","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":1897.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":1897.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,395.155975341797]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1108"]},"13:324":{"type":"FRAME","id":"13:324","name":"Button","absoluteBoundingBox":{"x":-573.0,"y":566.0,"width":202.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":566.0,"width":202.0,"height":50.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,238.0]],"size":{"x":202.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":49,"localID":7671},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["13:325"]},"260:1228":{"type":"FRAME","id":"260:1228","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":4789.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":4789.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,336.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1229"]},"260:1230":{"type":"TEXT","id":"260:1230","name":"🔍 Competitor Analysis","absoluteBoundingBox":{"x":1061.0,"y":4789.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":4794.7294921875,"width":315.394287109375,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Competitor Analysis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1497":{"type":"TEXT","id":"27:1497","name":"We restructured Parkster’s support into: Main categories & subcategories → for clarity and intuitive navigation. Breadcrumbs & labeling → so users always know where they are. Q&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory). This structure increased findability and reduced the risk of users feeling lost.","absoluteBoundingBox":{"x":-573.0,"y":4874.0,"width":404.0,"height":319.0},"isolatedAbsoluteRenderBounds":{"x":-572.524169921875,"y":4881.39794921875,"width":386.392913818359,"height":308.92041015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,116.0]],"size":{"x":404.0,"y":319.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We restructured Parkster’s support into:\nMain categories & subcategories → for clarity and intuitive navigation.\nBreadcrumbs & labeling → so users always know where they are.\nQ&A articles → written in accessible language, supporting both Federico (direct) and Ylva (exploratory).\n\nThis structure increased findability and reduced the risk of users feeling lost.","lineIndentations":[0,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1495":{"type":"FRAME","id":"27:1495","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":4758.0,"width":404.0,"height":435.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":4758.0,"width":404.0,"height":435.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":435.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1496","27:1497"]},"260:1175":{"type":"FRAME","id":"260:1175","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":9856.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":9856.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1176","260:1177"]},"27:1813":{"type":"FRAME","id":"27:1813","name":"Row 12","absoluteBoundingBox":{"x":1455.0,"y":6891.0,"width":327.0,"height":1002.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6891.0,"width":327.0,"height":1002.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,7103.0]],"size":{"x":327.0,"y":1002.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["41:2402","27:1815"]},"86:25":{"key":"cef3c15ac83d8b4841ef4565c5d2df1722ed9622","name":"H1","styleType":"TEXT","remote":false,"description":"","id":"86:25","assetId":"StyleId:86:25","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontSize":64.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-1.6,"letterSpacingValue":-2.5,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%"}},"87:215":{"type":"FRAME","id":"87:215","name":"Content","absoluteBoundingBox":{"x":663.0,"y":2667.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":2667.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,266.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:216"]},"260:1208":{"type":"FRAME","id":"260:1208","name":"Row 4","absoluteBoundingBox":{"x":1029.0,"y":3084.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":3084.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,2198.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1209","260:1212","260:1216"]},"260:1216":{"type":"IMAGE","id":"260:1216","name":"Frame 632833","absoluteBoundingBox":{"x":1296.5,"y":3918.76953125,"width":265.0,"height":141.0},"isolatedAbsoluteRenderBounds":{"x":1296.5,"y":3918.76953125,"width":265.0,"height":141.0},"relativeTransform":[[1.0,0.0,267.5],[0.0,1.0,834.0]],"size":{"x":265.0,"y":141.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.405198782682419,"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"260:1212":{"type":"FRAME","id":"260:1212","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":3350.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3350.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,266.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1213"]},"260:1169":{"type":"FRAME","id":"260:1169","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":8760.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8760.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1170","260:1171"]},"87:259":{"type":"FRAME","id":"87:259","name":"Row 11","absoluteBoundingBox":{"x":631.0,"y":7871.76953125,"width":672.0,"height":695.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":7871.76953125,"width":672.0,"height":695.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,7776.76953125]],"size":{"x":672.0,"y":695.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:264","87:260"]},"260:1266":{"type":"FRAME","id":"260:1266","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":9856.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":9856.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1267","260:1268"]},"27:1505":{"type":"FRAME","id":"27:1505","name":"Row 7","absoluteBoundingBox":{"x":1455.0,"y":3476.0,"width":327.0,"height":513.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3476.0,"width":327.0,"height":513.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,3688.0]],"size":{"x":327.0,"y":513.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:2340","27:1507"]},"260:1211":{"type":"IMAGE","id":"260:1211","name":"Ellipse 98","absoluteBoundingBox":{"x":1389.0,"y":3116.76953125,"width":202.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":1389.0,"y":3116.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,328.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"57fef6e05d8d5026d444a9c0a1bef334e4a4bb4e","originalImageWidth":200,"originalImageHeight":200,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image women","ariaAttributes":{},"interactions":[],"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"87:261":{"type":"FRAME","id":"87:261","name":"Text","absoluteBoundingBox":{"x":663.0,"y":8191.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":8191.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:262","87:263"]},"26:1383":{"type":"TEXT","id":"26:1383","name":"🔍 Competitor Analysis","absoluteBoundingBox":{"x":1455.0,"y":3107.0,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1460.37658691406,"y":3111.9599609375,"width":315.394287109375,"height":31.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Competitor Analysis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1210":{"type":"IMAGE","id":"260:1210","name":"Ellipse 97","absoluteBoundingBox":{"x":1139.0,"y":3116.76953125,"width":202.0,"height":202.0},"targetAspectRatio":{"x":1024.0,"y":1024.0},"isolatedAbsoluteRenderBounds":{"x":1139.0,"y":3116.76953125,"width":202.0,"height":202.0},"relativeTransform":[[1.0,0.0,78.0],[0.0,1.0,0.0]],"size":{"x":202.0,"y":202.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"d7b0fc49ed0ddbf9dee5bfa86aad884e7ee01ef8","originalImageWidth":1024,"originalImageHeight":1024,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"accessibleLabel":"User image of man","ariaAttributes":{},"interactions":[],"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"},"87:262":{"type":"TEXT","id":"87:262","name":"✅ Final Experience","absoluteBoundingBox":{"x":663.0,"y":8191.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":8196.7294921875,"width":259.533325195312,"height":31.767578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Final Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1202":{"type":"FRAME","id":"260:1202","name":"Row 3","absoluteBoundingBox":{"x":1029.0,"y":2324.76953125,"width":672.0,"height":760.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":2324.76953125,"width":672.0,"height":760.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,1438.76940917969]],"size":{"x":672.0,"y":760.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1203","260:1204"]},"41:2397":{"type":"RECTANGLE","id":"41:2397","name":"image 73","absoluteBoundingBox":{"x":-573.0,"y":8222.0,"width":404.0,"height":918.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":8222.0,"width":404.0,"height":918.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,40.0]],"size":{"x":404.0,"y":918.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"3a1832334897c6862f763bfbebf9e160751c3e8c","originalImageWidth":676,"originalImageHeight":733,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1204":{"type":"FRAME","id":"260:1204","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":2657.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":2657.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,333.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1205"]},"260:1248":{"type":"FRAME","id":"260:1248","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":7277.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":7277.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1249","260:1250"]},"260:1207":{"type":"TEXT","id":"260:1207","name":"We started by investigating three areas: Internal data from Parkster – identifying common support requests. User perspectives – understanding pain points and expectations through surveys. Competitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices. We found that: Users struggled with hidden support functions and unclear pathways. Competitors offered better Q&A visibility but often lacked personalization. Inspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","absoluteBoundingBox":{"x":1061.0,"y":2714.76953125,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":2721.62744140625,"width":604.268676757812,"height":329.028564453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We started by investigating three areas:\nInternal data from Parkster – identifying common support requests.\nUser perspectives – understanding pain points and expectations through surveys.\nCompetitor analysis – benchmarking EasyPark, Aimo Park, and others to explore best practices.\n\nWe found that:\nUsers struggled with hidden support functions and unclear pathways.\nCompetitors offered better Q&A visibility but often lacked personalization.\nInspiration from IKEA and broader UX research showed the importance of chatbots and structured navigation in guiding users.","lineIndentations":[0,1,1,1,0,0,1,1,1],"lineTypes":["NONE","ORDERED","ORDERED","ORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[null,1,2,3],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1249":{"type":"TEXT","id":"260:1249","name":"✏️ Ideation & Sketching","absoluteBoundingBox":{"x":1061.0,"y":7277.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":7282.7294921875,"width":314.548217773438,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✏️ Ideation & Sketching","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1203":{"type":"RECTANGLE","id":"260:1203","name":"image 61","absoluteBoundingBox":{"x":1061.0,"y":2356.76953125,"width":608.0,"height":269.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":2356.76953125,"width":608.0,"height":269.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,301.0]],"size":{"x":608.0,"y":269.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"847b27c2cb15df714788e83673d03715f48696a3","originalImageWidth":802,"originalImageHeight":322,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.407730668783188,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1195":{"type":"FRAME","id":"260:1195","name":"Row 2","absoluteBoundingBox":{"x":1029.0,"y":1502.61340332031,"width":672.0,"height":822.156005859375},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":1502.61340332031,"width":672.0,"height":822.156127929688},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,616.613403320312]],"size":{"x":672.0,"y":822.156005859375},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1196","260:1198"]},"260:1198":{"type":"FRAME","id":"260:1198","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":1897.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1897.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,395.155975341797]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1199"]},"260:1199":{"type":"FRAME","id":"260:1199","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":1897.76940917969,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1897.76940917969,"width":608.0,"height":395.000122070312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1200","260:1201"]},"12:12683":{"type":"FRAME","id":"12:12683","name":"Container","absoluteBoundingBox":{"x":-777.0,"y":-102.0,"width":1280.0,"height":9362.0},"isolatedAbsoluteRenderBounds":{"x":-777.0,"y":-102.0,"width":1280.0,"height":9362.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,110.0]],"size":{"x":1280.0,"y":9362.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"MAIN","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":40.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["12:12684","13:318","263:3398","263:12624"]},"260:1196":{"type":"FRAME","id":"260:1196","name":"Frame 632836","absoluteBoundingBox":{"x":1061.0,"y":1534.61340332031,"width":608.0,"height":331.155975341797},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1534.61340332031,"width":608.0,"height":331.156005859375},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":331.155975341797},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1197"]},"26:1352":{"type":"FRAME","id":"26:1352","name":"Text","absoluteBoundingBox":{"x":-105.0,"y":4006.0,"width":404.0,"height":592.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":4006.0,"width":404.0,"height":592.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":592.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["26:1353","26:1354"]},"87:250":{"type":"FRAME","id":"87:250","name":"Text","absoluteBoundingBox":{"x":663.0,"y":6636.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":6636.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:251","87:252"]},"27:1494":{"type":"FRAME","id":"27:1494","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":4758.0,"width":404.0,"height":435.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":4758.0,"width":404.0,"height":435.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":435.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1495"]},"27:1804":{"type":"FRAME","id":"27:1804","name":"Text","absoluteBoundingBox":{"x":-105.0,"y":8222.0,"width":404.0,"height":918.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":8222.0,"width":404.0,"height":918.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":918.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1805","27:1806"]},"260:1193":{"type":"FRAME","id":"260:1193","name":"Button","absoluteBoundingBox":{"x":1061.0,"y":1423.61340332031,"width":327.0,"height":47.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1423.61340332031,"width":327.0,"height":47.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,147.0]],"size":{"x":327.0,"y":47.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":49,"localID":7673},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://Achievements: Gained hands-on experience in accessibility-focused design and inclusive learning environments.  Learnings: Learned how even small design tweaks (like spacing or visual contrast) can transform usability for dyslexic users.  Next Steps: If developed further, I’d integrate personalized learning paths and more advanced gamification to sustain long-term engagement.","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1194"]},"24:962":{"type":"IMAGE","id":"24:962","name":"Frame 632833","absoluteBoundingBox":{"x":-597.5,"y":2686.0,"width":452.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":-597.5,"y":2686.0,"width":452.0,"height":202.0},"relativeTransform":[[1.0,0.0,39.5],[0.0,1.0,298.0]],"size":{"x":452.0,"y":202.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"d02f43d00e8b0e62380cccf72bfefb693e65a824"},"260:1213":{"type":"FRAME","id":"260:1213","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":3350.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3350.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1214","260:1215"]},"27:1507":{"type":"FRAME","id":"27:1507","name":"Content","absoluteBoundingBox":{"x":1455.0,"y":3655.0,"width":327.0,"height":318.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3655.0,"width":327.0,"height":318.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,179.0]],"size":{"x":327.0,"y":318.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1508"]},"260:1192":{"type":"TEXT","id":"260:1192","name":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","absoluteBoundingBox":{"x":1061.0,"y":1331.61340332031,"width":608.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":1061.68395996094,"y":1337.91528320312,"width":577.2392578125,"height":43.58447265625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,55.0]],"size":{"x":608.0,"y":52.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1801":{"type":"FRAME","id":"27:1801","name":"Row 12","absoluteBoundingBox":{"x":-637.0,"y":8182.0,"width":1000.0,"height":1038.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":8182.0,"width":1000.0,"height":1038.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,8006.0]],"size":{"x":1000.0,"y":1038.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["41:2397","27:1803"]},"260:1162":{"type":"FRAME","id":"260:1162","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":8117.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8117.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,543.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1163"]},"260:1184":{"type":"TEXT","id":"260:1184","name":"Parkster AB","absoluteBoundingBox":{"x":1067.0,"y":1108.0,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":1069.14916992188,"y":1114.27270507812,"width":186.858764648438,"height":25.0894775390625},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,64.0]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:206":{"type":"TEXT","id":"87:206","name":"🎯 Project Overview","absoluteBoundingBox":{"x":663.0,"y":1142.76940917969,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":1147.72937011719,"width":269.362182617188,"height":31.767333984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Project Overview","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1803":{"type":"FRAME","id":"27:1803","name":"Content","absoluteBoundingBox":{"x":-105.0,"y":8222.0,"width":404.0,"height":918.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":8222.0,"width":404.0,"height":918.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,40.0]],"size":{"x":404.0,"y":918.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1804"]},"263:3315":{"mainComponentId":"245:1360","type":"INSTANCE","id":"263:3315","name":"Header/Tablet","absoluteBoundingBox":{"x":-792.0,"y":-272.0,"width":800.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":-792.0,"y":-272.0,"width":800.0,"height":131.0},"relativeTransform":[[1.0,0.0,-15.0],[0.0,1.0,-60.0]],"size":{"x":800.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["I263:3315;245:1279","I263:3315;245:1280"],"componentProperties":{},"overrides":[]},"87:226":{"type":"TEXT","id":"87:226","name":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function. Users requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish. We also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","absoluteBoundingBox":{"x":663.0,"y":3193.76953125,"width":608.0,"height":260.0},"isolatedAbsoluteRenderBounds":{"x":663.428283691406,"y":3200.49975585938,"width":603.828186035156,"height":250.95166015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":260.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function.\n\nUsers requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish.\nWe also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:189":{"type":"TEXT","id":"87:189","name":"Parkster AB","absoluteBoundingBox":{"x":843.5,"y":9985.15625,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":846.28125,"y":9993.15625,"width":241.817138671875,"height":32.46875},"relativeTransform":[[1.0,0.0,276.5],[0.0,1.0,24.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"263:12624":{"mainComponentId":"245:699","type":"INSTANCE","id":"263:12624","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":4936.0,"y":7046.0,"width":375.0,"height":193.0},"isolatedAbsoluteRenderBounds":{"x":4936.0,"y":7046.0,"width":375.0,"height":193.0},"relativeTransform":[[1.0,0.0,5713.0],[0.0,1.0,7148.0]],"size":{"x":375.0,"y":193.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I263:12624;245:647"],"componentProperties":{},"overrides":[{"key":[],"value":{"size":{"x":375.0,"y":193.0}}},{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26094},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}},{"key":["Content0","Button1"],"value":{"interactions":[{"id":{"sessionID":263,"localID":3400},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":66,"localID":4277},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/fitfusion"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button1","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Next project Fitfusion","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"NODE","nodeID":"/parkster-journey"},"paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineHeightPercent":null,"lineHeightPercentFontSize":null,"lineHeightPx":null,"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}}]},"13:319":{"type":"FRAME","id":"13:319","name":"Row 1","absoluteBoundingBox":{"x":-637.0,"y":176.0,"width":1000.0,"height":592.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":176.0,"width":1000.0,"height":592.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1000.0,"y":592.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["13:320","13:326"]},"263:3302":{"mainComponentId":"245:1360","type":"INSTANCE","id":"263:3302","name":"Header/Tablet","absoluteBoundingBox":{"x":567.0,"y":-212.0,"width":800.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":-212.0,"width":800.0,"height":131.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["I263:3302;245:1279","I263:3302;245:1280"],"componentProperties":{},"overrides":[]},"260:1117":{"type":"FRAME","id":"260:1117","name":"Row 4","absoluteBoundingBox":{"x":3237.0,"y":3084.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":3084.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,2198.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1118","260:1121","260:1125"]},"87:244":{"type":"TEXT","id":"87:244","name":"✅ Findings & Insights","absoluteBoundingBox":{"x":663.0,"y":5643.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":5648.7294921875,"width":293.956787109375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Findings & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1749":{"type":"FRAME","id":"27:1749","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":7539.0,"width":404.0,"height":563.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":7539.0,"width":404.0,"height":563.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":563.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1750","27:1751"]},"260:1182":{"mainComponentId":"245:1361","type":"INSTANCE","id":"260:1182","name":"Header/Mobile","absoluteBoundingBox":{"x":1177.5,"y":886.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":1177.5,"y":886.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,212.5],[0.0,1.0,0.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I260:1182;245:1320","I260:1182;245:1321"],"componentProperties":{},"overrides":[]},"39:2340":{"type":"RECTANGLE","id":"39:2340","name":"image 67","absoluteBoundingBox":{"x":1455.0,"y":3476.0,"width":327.0,"height":163.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":3476.0,"width":327.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":163.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"263:3398":{"mainComponentId":"245:699","type":"INSTANCE","id":"263:3398","name":"CTA/Mobile/Navigation","absoluteBoundingBox":{"x":-781.0,"y":7922.0,"width":375.0,"height":190.0},"isolatedAbsoluteRenderBounds":{"x":-781.0,"y":7922.0,"width":375.0,"height":190.0},"relativeTransform":[[1.0,0.0,-4.0],[0.0,1.0,8024.0]],"size":{"x":375.0,"y":190.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":24.0,"paddingBottom":40.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":12.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I263:3398;245:647"],"componentProperties":{},"overrides":[{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26094},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}},{"key":["Content0","Button1"],"value":{"interactions":[{"id":{"sessionID":254,"localID":24472},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":174,"localID":326},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8911},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button1","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","hyperlink":{"type":"NODE","nodeID":"/parkster-journey"},"paragraphSpacing":16.0,"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{},"textDecoration":null,"textDecorationSkipInk":null}}]},"13:394":{"type":"TEXT","id":"13:394","name":"🎯 Project Overview","absoluteBoundingBox":{"x":1455.0,"y":771.0,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1483.61376953125,"y":775.960021972656,"width":269.3623046875,"height":31.7672729492188},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Project Overview","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1095":{"type":"FRAME","id":"260:1095","name":"Image","absoluteBoundingBox":{"x":3269.0,"y":966.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":966.0,"width":608.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1096"]},"260:1229":{"type":"FRAME","id":"260:1229","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":4789.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":4789.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1230","260:1231"]},"263:3314":{"mainComponentId":"245:1360","type":"INSTANCE","id":"263:3314","name":"Header/Tablet","absoluteBoundingBox":{"x":1416.0,"y":-272.0,"width":800.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":1416.0,"y":-272.0,"width":800.0,"height":131.0},"relativeTransform":[[1.0,0.0,-15.0],[0.0,1.0,-60.0]],"size":{"x":800.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["I263:3314;245:1279","I263:3314;245:1280"],"componentProperties":{},"overrides":[]},"256:29771":{"mainComponentId":"245:741","type":"INSTANCE","id":"256:29771","name":"CTA/Tablet/Navigation","absoluteBoundingBox":{"x":567.0,"y":9958.76953125,"width":800.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":9958.76953125,"width":800.0,"height":130.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10170.76953125]],"size":{"x":800.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:29771;245:701","I256:29771;245:703"],"componentProperties":{},"overrides":[{"key":["Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26065},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26066},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Secondary button0"],"value":{"interactions":[{"id":{"sessionID":256,"localID":30765},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":66,"localID":4277},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/fitfusion"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":18831},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":254,"localID":26066},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":-1,"localID":-1},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Next project Fitfusion","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"87:224":{"type":"FRAME","id":"87:224","name":"Text","absoluteBoundingBox":{"x":663.0,"y":3136.76953125,"width":608.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":3136.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:225","87:226"]},"86:26":{"key":"5b7a9f0157bec4f269c40d1bd4708bf6e20a1cf8","name":"Bread/desktop","styleType":"TEXT","remote":false,"description":"Desktop\n","id":"86:26","assetId":"StyleId:86:26","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"WIDTH_AND_HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"},"responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}]},"260:1185":{"type":"FRAME","id":"260:1185","name":"Row 1","absoluteBoundingBox":{"x":1029.0,"y":886.0,"width":672.0,"height":616.613403320312},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":886.0,"width":672.0,"height":616.613403320312},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":616.613403320312},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1186","260:1189"]},"27:1601":{"type":"FRAME","id":"27:1601","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":6308.0,"width":404.0,"height":389.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":6308.0,"width":404.0,"height":389.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":389.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1602","27:1603"]},"22:757":{"type":"TEXT","id":"22:757","name":"To ground our design, we created two personas representing typical Parkster users: Federico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for. Ylva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step. These personas helped us balance directness and discoverability in the support flow.","absoluteBoundingBox":{"x":-81.5,"y":2584.0,"width":405.0,"height":522.0},"isolatedAbsoluteRenderBounds":{"x":-80.448860168457,"y":2591.39770507812,"width":403.033599853516,"height":511.693115234375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,116.0]],"size":{"x":405.0,"y":522.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To ground our design, we created two personas representing typical Parkster users:\n\nFederico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for.\n\nYlva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step.\n\nThese personas helped us balance directness and discoverability in the support flow.","lineIndentations":[0,0,1,0,1,0,1],"lineTypes":["NONE","NONE","UNORDERED","NONE","UNORDERED","NONE","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"83:28":{"type":"FRAME","id":"83:28","name":"Frame 632836","absoluteBoundingBox":{"x":1455.0,"y":611.0,"width":327.0,"height":144.0},"targetAspectRatio":{"x":327.0,"y":144.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":601.5,"width":327.0,"height":163.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,16.0]],"size":{"x":327.0,"y":144.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:944"]},"87:198":{"type":"TEXT","id":"87:198","name":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","absoluteBoundingBox":{"x":663.0,"y":540.613403320312,"width":608.0,"height":52.0},"isolatedAbsoluteRenderBounds":{"x":663.683959960938,"y":546.915222167969,"width":577.2392578125,"height":43.5845336914062},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,55.0]],"size":{"x":608.0,"y":52.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1214":{"type":"TEXT","id":"260:1214","name":"🎯 Target Audience & Personas","absoluteBoundingBox":{"x":1061.0,"y":3350.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3355.7294921875,"width":420.617431640625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Target Audience & Personas","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"214:91":{"type":"IMAGE","id":"214:91","name":"Frame 632834","absoluteBoundingBox":{"x":399.0,"y":2600.0,"width":452.0,"height":371.0},"isolatedAbsoluteRenderBounds":{"x":399.0,"y":2600.0,"width":452.0,"height":371.0},"relativeTransform":[[1.0,0.0,1036.0],[0.0,1.0,212.0]],"size":{"x":452.0,"y":371.0},"fills":[],"visible":false,"strokeAlign":"INSIDE","strokes":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"hash":"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2"},"260:1160":{"type":"FRAME","id":"260:1160","name":"Row 10","absoluteBoundingBox":{"x":3237.0,"y":7574.76953125,"width":672.0,"height":866.0},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":7574.76953125,"width":672.0,"height":866.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6688.76953125]],"size":{"x":672.0,"y":866.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1161","260:1162"]},"260:1244":{"type":"FRAME","id":"260:1244","name":"Row 9","absoluteBoundingBox":{"x":1029.0,"y":6899.76953125,"width":672.0,"height":675.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":6899.76953125,"width":672.0,"height":675.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,6013.76953125]],"size":{"x":672.0,"y":675.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1245","260:1247"]},"260:1245":{"type":"FRAME","id":"260:1245","name":"Frame 632834","absoluteBoundingBox":{"x":1061.0,"y":6931.76953125,"width":608.0,"height":314.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":6931.76953125,"width":608.0,"height":314.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":314.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":23.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1246"]},"27:1805":{"type":"TEXT","id":"27:1805","name":"🎓 Reflections & Learnings","absoluteBoundingBox":{"x":-105.0,"y":8222.0,"width":404.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":8227.240234375,"width":245.967376708984,"height":82.6689453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":92.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎓 Reflections & Learnings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1751":{"type":"TEXT","id":"27:1751","name":"The redesigned flow allowed users to: Access support directly via the navigation bar. Start with an AI-powered assistant for common issues. Switch seamlessly to live support when needed. Track progress via a queue system with estimated wait times. Receive clear notifications and next steps both inside and outside office hours. This structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","absoluteBoundingBox":{"x":-573.0,"y":7609.0,"width":404.0,"height":493.0},"isolatedAbsoluteRenderBounds":{"x":-571.948852539062,"y":7615.77978515625,"width":393.491027832031,"height":483.31103515625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":493.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"The redesigned flow allowed users to:\nAccess support directly via the navigation bar.\nStart with an AI-powered assistant for common issues.\nSwitch seamlessly to live support when needed.\nTrack progress via a queue system with estimated wait times.\nReceive clear notifications and next steps both inside and outside office hours.\n\nThis structure supported both “known item seekers” like Federico and “exploratory seekers” like Ylva – making support more inclusive and user-friendly.","lineIndentations":[0,1,1,1,1,1,0,0],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1254":{"type":"FRAME","id":"260:1254","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":8117.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8117.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1255","260:1256"]},"26:1341":{"type":"FRAME","id":"26:1341","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":3266.0,"width":404.0,"height":580.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":3266.0,"width":404.0,"height":580.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":580.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:1342"]},"260:1191":{"type":"TEXT","id":"260:1191","name":"🅿️ Parkster (2023)","absoluteBoundingBox":{"x":1061.0,"y":1276.61340332031,"width":608.0,"height":39.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1280.57336425781,"width":248.197998046875,"height":28.3468017578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":39.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🅿️ Parkster (2023)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.56,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":39.2000007629395,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:331":{"type":"FRAME","id":"13:331","name":"Content","absoluteBoundingBox":{"x":-131.0,"y":848.0,"width":430.0,"height":650.0},"isolatedAbsoluteRenderBounds":{"x":-131.0,"y":848.0,"width":430.0,"height":650.0},"relativeTransform":[[1.0,0.0,506.0],[0.0,1.0,80.0]],"size":{"x":430.0,"y":650.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["13:332"]},"260:1188":{"type":"RECTANGLE","id":"260:1188","name":"image 46","absoluteBoundingBox":{"x":1140.0,"y":966.0,"width":450.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":1140.0,"y":966.0,"width":450.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,79.0],[0.0,1.0,0.0]],"size":{"x":450.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"STRETCH","imageRef":"abd1675f1e23edbf3b732caac109450d44f9f917","imageTransform":[[1.0,0.0,-4.44089209850063e-16],[0.0,0.949450552463531,0.032967034727335]],"originalImageWidth":838,"originalImageHeight":476,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":15.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"26:1351":{"type":"FRAME","id":"26:1351","name":"Content","absoluteBoundingBox":{"x":-105.0,"y":4006.0,"width":404.0,"height":592.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":4006.0,"width":404.0,"height":592.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":592.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["26:1352"]},"27:1701":{"type":"FRAME","id":"27:1701","name":"Row 10","absoluteBoundingBox":{"x":-637.0,"y":6777.0,"width":1000.0,"height":682.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":6777.0,"width":1000.0,"height":682.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6601.0]],"size":{"x":1000.0,"y":682.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["39:2389","27:1703"]},"256:29702":{"type":"TEXT","id":"256:29702","name":"Parkster AB","absoluteBoundingBox":{"x":843.5,"y":-17.0,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":846.28125,"y":-9.00000095367432,"width":241.817138671875,"height":32.46875},"relativeTransform":[[1.0,0.0,276.5],[0.0,1.0,64.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1706":{"type":"TEXT","id":"27:1706","name":"In our wireframes, we focused on clarity and accessibility: Navigation bar integration → Adding a Help icon to make support always visible. AI Chatbot integration → Providing step-by-step answers and guided troubleshooting. Flexible access → Users can switch between chatbot and live support without losing context. Feedback loop → Users receive confirmations and updates, reducing uncertainty.","absoluteBoundingBox":{"x":-105.0,"y":6973.0,"width":404.0,"height":406.0},"isolatedAbsoluteRenderBounds":{"x":-103.870735168457,"y":6979.77978515625,"width":378.498718261719,"height":396.31103515625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,116.0]],"size":{"x":404.0,"y":406.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"In our wireframes, we focused on clarity and accessibility:\nNavigation bar integration → Adding a Help icon to make support always visible.\nAI Chatbot integration → Providing step-by-step answers and guided troubleshooting.\nFlexible access → Users can switch between chatbot and live support without losing context.\nFeedback loop → Users receive confirmations and updates, reducing uncertainty.","lineIndentations":[0,1,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:384":{"type":"FRAME","id":"13:384","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":341.0,"width":327.0,"height":115.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":341.0,"width":327.0,"height":115.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":115.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["13:385","13:386"]},"260:1157":{"type":"FRAME","id":"260:1157","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":7277.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":7277.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1158","260:1159"]},"260:1112":{"type":"RECTANGLE","id":"260:1112","name":"image 61","absoluteBoundingBox":{"x":3269.0,"y":2356.76953125,"width":608.0,"height":269.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":2356.76953125,"width":608.0,"height":269.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,-1.0,301.0]],"size":{"x":608.0,"y":269.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"847b27c2cb15df714788e83673d03715f48696a3","originalImageWidth":802,"originalImageHeight":322,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":0.407730668783188,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1705":{"type":"TEXT","id":"27:1705","name":"🧩 Wireframe Design & Structure","absoluteBoundingBox":{"x":-105.0,"y":6857.0,"width":404.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":6862.240234375,"width":350.604858398438,"height":76.1005859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":92.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧩 Wireframe Design & Structure","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:241":{"type":"RECTANGLE","id":"87:241","name":"image 67","absoluteBoundingBox":{"x":663.0,"y":5238.76953125,"width":608.0,"height":373.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":5238.76953125,"width":608.0,"height":373.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":373.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.481590569019318,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"254:23377":{"type":"TEXT","id":"254:23377","name":"Bread/Mobile","absoluteBoundingBox":{"x":0.0,"y":0.0,"width":18.0,"height":20.0},"isolatedAbsoluteRenderBounds":{"x":0.0,"y":0.0,"width":18.0,"height":20.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":18.0,"y":20.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Ag","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:1376":{"type":"TEXT","id":"26:1376","name":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function. Users requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish. We also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","absoluteBoundingBox":{"x":1455.0,"y":2563.0,"width":327.0,"height":280.0},"isolatedAbsoluteRenderBounds":{"x":1455.33312988281,"y":2567.67895507812,"width":325.29443359375,"height":273.1845703125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,98.0]],"size":{"x":327.0,"y":280.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function.\n\nUsers requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish.\nWe also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1687":{"type":"FRAME","id":"27:1687","name":"Frame 632834","absoluteBoundingBox":{"x":-105.0,"y":6322.5,"width":404.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":6322.5,"width":404.0,"height":360.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,94.5]],"size":{"x":404.0,"y":360.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":46.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:2367"]},"263:3316":{"mainComponentId":"245:1277","type":"INSTANCE","id":"263:3316","name":"Header/desktop","absoluteBoundingBox":{"x":-777.0,"y":-212.0,"width":1280.0,"height":110.0},"isolatedAbsoluteRenderBounds":{"x":-777.0,"y":-212.0,"width":1280.0,"height":110.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1280.0,"y":110.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":261,"localID":3034},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/"}],"isDeleted":false,"stateManagementVersion":1}],"paddingTop":24.0,"paddingRight":64.0,"paddingBottom":24.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","children":["I263:3316;261:3000","I263:3316;245:1248"],"componentProperties":{},"overrides":[]},"256:30748":{"mainComponentId":"245:783","type":"INSTANCE","id":"256:30748","name":"CTA/Desktop/Navigation","absoluteBoundingBox":{"x":978.5,"y":8770.8857421875,"width":1280.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":978.5,"y":8770.8857421875,"width":1280.0,"height":130.0},"relativeTransform":[[1.0,0.0,-452.5],[0.0,1.0,8982.8857421875]],"size":{"x":1280.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["I256:30748;245:743"],"componentProperties":{},"overrides":[{"key":["Content0","Button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26077},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Button0","Play prototype0"],"value":{"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}},{"key":["Content0","Secondary button0"],"value":{"interactions":[{"id":{"sessionID":254,"localID":26078},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":12,"localID":12681},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/parkster-journey"}],"isDeleted":false,"stateManagementVersion":1},{"id":{"sessionID":34,"localID":869},"event":{"interactionType":"ON_CLICK"},"actions":[],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":251,"localID":2195},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"mailto:milaim.hasanaj@hotmail.com","openUrlInNewTab":false}],"isDeleted":true,"stateManagementVersion":1},{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":0,"localID":3},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE"}],"isDeleted":true,"stateManagementVersion":1}]}},{"key":["Content0","Secondary button0","Explore the process0"],"value":{"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineStyleOverrides":[0],"lineTypes":["NONE"],"styleOverrideTable":{}}}]},"27:1562":{"type":"FRAME","id":"27:1562","name":"Text","absoluteBoundingBox":{"x":-105.0,"y":5353.0,"width":404.0,"height":795.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":5353.0,"width":404.0,"height":795.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":795.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["27:1563","27:1564"]},"260:1183":{"type":"FRAME","id":"260:1183","name":"Header","absoluteBoundingBox":{"x":975.0,"y":1044.0,"width":375.0,"height":165.0},"isolatedAbsoluteRenderBounds":{"x":975.0,"y":1044.0,"width":375.0,"height":165.0},"relativeTransform":[[1.0,0.0,10.0],[0.0,1.0,158.0]],"size":{"x":375.0,"y":165.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1184"]},"260:1161":{"type":"RECTANGLE","id":"260:1161","name":"image 72","absoluteBoundingBox":{"x":3269.0,"y":7606.76953125,"width":608.0,"height":479.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":7606.76953125,"width":608.0,"height":479.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":479.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"5c423645e4a476996dd9e18c9be3b69b890ba03f","originalImageWidth":465,"originalImageHeight":463,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:255":{"type":"FRAME","id":"87:255","name":"Content","absoluteBoundingBox":{"x":663.0,"y":7512.76953125,"width":608.0,"height":291.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":7512.76953125,"width":608.0,"height":291.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,543.0]],"size":{"x":608.0,"y":291.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:256"]},"38:2072":{"type":"RECTANGLE","id":"38:2072","name":"image 66","absoluteBoundingBox":{"x":-573.0,"y":4006.0,"width":404.0,"height":592.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":4006.0,"width":404.0,"height":592.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":592.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"63034592573e52d7cd1f60ecbb854d41eec4421d","originalImageWidth":940,"originalImageHeight":370,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"39:2367":{"type":"RECTANGLE","id":"39:2367","name":"image 70","absoluteBoundingBox":{"x":-105.0,"y":6322.5,"width":404.0,"height":360.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":6322.5,"width":404.0,"height":360.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":360.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"a01421d53e08c0ce703396d476f29b95de12458d","originalImageWidth":1147,"originalImageHeight":848,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1575":{"type":"TEXT","id":"27:1575","name":"✅ Findings & Insights","absoluteBoundingBox":{"x":1455.0,"y":4243.0,"width":327.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1471.09533691406,"y":4247.9599609375,"width":293.956787109375,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Findings & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1564":{"type":"TEXT","id":"27:1564","name":"User Pain Points: Support felt hidden and hard to access. Zone codes, payments, and parking duration caused frequent confusion. No in-app Q&A or intuitive self-service options. Limited visibility led to low usage of help content. Proposed Solutions: Add a virtual assistant (chatbot) for 24/7 support. Introduce a dedicated support icon in the navigation bar. Redesign Q&A as a swipe-based, intuitive flow. Use dropdowns and progressive disclosure to reduce clutter. Challenges Faced: Balancing between chatbot, Q&A, and live support. Limited team resources and time. Translating theoretical IA concepts into practical design.","absoluteBoundingBox":{"x":-105.0,"y":5423.0,"width":404.0,"height":725.0},"isolatedAbsoluteRenderBounds":{"x":-103.721588134766,"y":5430.39794921875,"width":400.839050292969,"height":714.92041015625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":725.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"User Pain Points:\nSupport felt hidden and hard to access.\nZone codes, payments, and parking duration caused frequent confusion.\nNo in-app Q&A or intuitive self-service options.\nLimited visibility led to low usage of help content.\n\nProposed Solutions:\nAdd a virtual assistant (chatbot) for 24/7 support.\nIntroduce a dedicated support icon in the navigation bar.\nRedesign Q&A as a swipe-based, intuitive flow.\nUse dropdowns and progressive disclosure to reduce clutter.\n\nChallenges Faced:\nBalancing between chatbot, Q&A, and live support.\nLimited team resources and time.\nTranslating theoretical IA concepts into practical design.","lineIndentations":[0,1,1,1,1,0,0,1,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1186":{"type":"FRAME","id":"260:1186","name":"Image","absoluteBoundingBox":{"x":1061.0,"y":966.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":966.0,"width":608.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1187"]},"245:744":{"type":"FRAME","id":"245:744","name":"Button","absoluteBoundingBox":{"x":-35566.0,"y":-17136.0,"width":220.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-35566.0,"y":-17136.0,"width":220.0,"height":50.0},"relativeTransform":[[1.0,0.0,56.0],[0.0,1.0,0.0]],"size":{"x":220.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":55,"localID":8909},"event":{"interactionType":"ON_CLICK"},"actions":[{"connectionType":"URL","connectionURL":"https://www.figma.com/proto/RozzbLQljG3EtR9tRsP86W/Parkster-app?page-id=0%3A1&node-id=682-29431&viewport=1084%2C-9244%2C0.26&t=aWBpGsPpOU0FBDzf-1&scaling=scale-down&content-scaling=fixed&starting-point-node-id=682%3A29431","openUrlInNewTab":false}],"isDeleted":false,"stateManagementVersion":1}],"behaviors":{"hover":{"transition":{"easingType":"CUSTOM_SPRING","easingFunction":[1.0,898.0,60.0,0.0],"transitionDuration":0.300000011920929,"delay":0.0},"state":{"transform":{"m00":0.980000019073486,"m01":0.0,"m02":0.0,"m10":0.0,"m11":0.980000019073486,"m12":0.0},"opacity":1.0},"behaviorType":"hover"}},"rectangleCornerRadii":[12.0,12.0,12.0,12.0],"cornerRadius":12.0,"paddingTop":12.0,"paddingRight":16.0,"paddingBottom":12.0,"paddingLeft":16.0,"layoutMode":"HORIZONTAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:745"]},"27:1493":{"type":"FRAME","id":"27:1493","name":"Row 7","absoluteBoundingBox":{"x":-637.0,"y":4678.0,"width":1000.0,"height":595.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":4678.0,"width":1000.0,"height":595.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,4502.0]],"size":{"x":1000.0,"y":595.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["27:1494","39:2335"]},"26:1344":{"type":"TEXT","id":"26:1344","name":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function. Users requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish. We also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","absoluteBoundingBox":{"x":-573.0,"y":3382.0,"width":404.0,"height":464.0},"isolatedAbsoluteRenderBounds":{"x":-572.524169921875,"y":3389.25561523438,"width":399.39013671875,"height":453.835205078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,116.0]],"size":{"x":404.0,"y":464.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We surveyed 62 Parkster users, mostly aged 26–45. While many used the app weekly, 17% reported issues—such as zone code confusion, long parking sessions, payment confirmations, and app freezing. Surprisingly, only 4% had used the help function.\n\nUsers requested a searchable Q&A section, better access to cheaper parking, and easier payment options like Swish.\nWe also used card sorting to understand how users organize support content and reviewed the app’s current help taxonomy to identify gaps in structure and accessibility.","lineIndentations":[0,0,0,0],"lineTypes":["NONE","NONE","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1227":{"type":"RECTANGLE","id":"260:1227","name":"image 66","absoluteBoundingBox":{"x":1061.0,"y":4485.76953125,"width":608.0,"height":272.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":4485.76953125,"width":608.0,"height":272.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":272.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"63034592573e52d7cd1f60ecbb854d41eec4421d","originalImageWidth":940,"originalImageHeight":370,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601282238960266,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"83:23":{"type":"FRAME","id":"83:23","name":"Frame 632835","absoluteBoundingBox":{"x":1455.0,"y":91.0,"width":327.0,"height":207.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":91.0,"width":327.0,"height":207.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":207.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["14:418"]},"260:1257":{"type":"FRAME","id":"260:1257","name":"Row 11","absoluteBoundingBox":{"x":1029.0,"y":8440.76953125,"width":672.0,"height":695.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":8440.76953125,"width":672.0,"height":695.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,7554.76953125]],"size":{"x":672.0,"y":695.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1258","260:1259"]},"26:1354":{"type":"TEXT","id":"26:1354","name":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards: EasyPark emphasized categorized Q&A content but often felt overwhelming. Aimo Park offered a cleaner interface, though with limited chatbot functionality. From this, we concluded that Parkster needed: A visible, dedicated support icon. Clear taxonomy and categorization for both quick answers and detailed exploration. A chatbot that integrates seamlessly with live support, reducing user frustration.","absoluteBoundingBox":{"x":-105.0,"y":4076.0,"width":404.0,"height":522.0},"isolatedAbsoluteRenderBounds":{"x":-104.524147033691,"y":4083.39770507812,"width":391.910736083984,"height":507.850830078125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,70.0]],"size":{"x":404.0,"y":522.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards:\nEasyPark emphasized categorized Q&A content but often felt overwhelming.\nAimo Park offered a cleaner interface, though with limited chatbot functionality.\n\nFrom this, we concluded that Parkster needed:\nA visible, dedicated support icon.\nClear taxonomy and categorization for both quick answers and detailed exploration.\nA chatbot that integrates seamlessly with live support, reducing user frustration.","lineIndentations":[0,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:320":{"type":"FRAME","id":"13:320","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":328.0,"width":404.0,"height":288.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":328.0,"width":404.0,"height":288.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,152.0]],"size":{"x":404.0,"y":288.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisSizingMode":"FIXED","children":["13:321","13:324"]},"27:1750":{"type":"TEXT","id":"27:1750","name":"✅ Final Experience","absoluteBoundingBox":{"x":-573.0,"y":7539.0,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":7544.240234375,"width":296.609558105469,"height":36.30517578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Final Experience","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1145":{"type":"TEXT","id":"260:1145","name":"🧭 Taxonomy in Parkster’s Help Section","absoluteBoundingBox":{"x":3269.0,"y":5576.51953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":5581.4794921875,"width":530.5048828125,"height":31.76708984375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧭 Taxonomy in Parkster’s Help Section","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1121":{"type":"FRAME","id":"260:1121","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":3350.76953125,"width":608.0,"height":369.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3350.76953125,"width":608.0,"height":369.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,266.0]],"size":{"x":608.0,"y":369.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1122"]},"27:1600":{"type":"FRAME","id":"27:1600","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":6308.0,"width":404.0,"height":389.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":6308.0,"width":404.0,"height":389.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":389.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1601"]},"26:1353":{"type":"TEXT","id":"26:1353","name":"🔍 Competitor Analysis","absoluteBoundingBox":{"x":-105.0,"y":4006.0,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":4011.23999023438,"width":360.450561523438,"height":36.305419921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Competitor Analysis","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:711":{"type":"FRAME","id":"22:711","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":1196.0,"width":327.0,"height":377.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":1196.0,"width":327.0,"height":377.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":377.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["22:712","22:713"]},"260:1156":{"type":"FRAME","id":"260:1156","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":7277.76953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":7277.76953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,378.0]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1157"]},"254:23376":{"type":"TEXT","id":"254:23376","name":"H3","absoluteBoundingBox":{"x":0.0,"y":0.0,"width":46.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":0.0,"y":0.0,"width":46.0,"height":37.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":46.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Ag","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","style":{"fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"27:1496":{"type":"TEXT","id":"27:1496","name":"🧭 Taxonomy in Parkster’s Help Section","absoluteBoundingBox":{"x":-573.0,"y":4758.0,"width":404.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":4763.240234375,"width":401.158081054688,"height":82.30517578125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":92.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧭 Taxonomy in Parkster’s Help Section","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:689":{"type":"FRAME","id":"22:689","name":"Row 3","absoluteBoundingBox":{"x":-637.0,"y":1578.0,"width":1000.0,"height":810.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":1578.0,"width":1000.0,"height":810.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,1402.0]],"size":{"x":1000.0,"y":810.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["22:690","37:1992"]},"26:1340":{"type":"FRAME","id":"26:1340","name":"Row 5","absoluteBoundingBox":{"x":-637.0,"y":3186.0,"width":1000.0,"height":740.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":3186.0,"width":1000.0,"height":740.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,3010.0]],"size":{"x":1000.0,"y":740.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["26:1341","39:2360"]},"87:188":{"type":"FRAME","id":"87:188","name":"Header","absoluteBoundingBox":{"x":567.0,"y":9961.15625,"width":800.0,"height":96.0},"isolatedAbsoluteRenderBounds":{"x":567.0,"y":9961.15625,"width":800.0,"height":96.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,9866.15625]],"size":{"x":800.0,"y":96.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"HORIZONTAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["87:189"]},"27:1561":{"type":"FRAME","id":"27:1561","name":"Content","absoluteBoundingBox":{"x":-105.0,"y":5353.0,"width":404.0,"height":795.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":5353.0,"width":404.0,"height":795.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":795.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["27:1562"]},"260:1168":{"type":"FRAME","id":"260:1168","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":8760.76953125,"width":608.0,"height":343.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8760.76953125,"width":608.0,"height":343.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,320.0]],"size":{"x":608.0,"y":343.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1169"]},"260:1114":{"type":"FRAME","id":"260:1114","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":2657.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":2657.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1115","260:1116"]},"260:1189":{"type":"FRAME","id":"260:1189","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":1276.61340332031,"width":608.0,"height":194.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1276.61340332031,"width":608.0,"height":194.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,390.613372802734]],"size":{"x":608.0,"y":194.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisSizingMode":"FIXED","children":["260:1190","260:1193"]},"260:1094":{"type":"FRAME","id":"260:1094","name":"Row 1","absoluteBoundingBox":{"x":3237.0,"y":886.0,"width":672.0,"height":616.613403320312},"isolatedAbsoluteRenderBounds":{"x":3237.0,"y":886.0,"width":672.0,"height":616.613403320312},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,0.0]],"size":{"x":672.0,"y":616.613403320312},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1095","260:1098"]},"256:29717":{"type":"TEXT","id":"256:29717","name":"Parkster AB","absoluteBoundingBox":{"x":-260.5,"y":-148.0,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":-257.71875,"y":-140.0,"width":241.817184448242,"height":32.46875},"relativeTransform":[[1.0,0.0,516.5],[0.0,1.0,64.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1209":{"type":"FRAME","id":"260:1209","name":"Frame 632834","absoluteBoundingBox":{"x":1061.0,"y":3116.76953125,"width":608.0,"height":202.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3116.76953125,"width":608.0,"height":202.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":202.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"rectangleCornerRadii":[16.0,16.0,16.0,16.0],"cornerRadius":16.0,"layoutMode":"HORIZONTAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["260:1210","260:1211"]},"39:2360":{"type":"RECTANGLE","id":"39:2360","name":"image 69","absoluteBoundingBox":{"x":-105.0,"y":3266.0,"width":404.0,"height":580.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":3266.0,"width":404.0,"height":580.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":580.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"511f57947a3f7e8d874eb205e689e33ccb91c665","originalImageWidth":742,"originalImageHeight":135,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1221":{"type":"FRAME","id":"260:1221","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":3783.76953125,"width":608.0,"height":303.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3776.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":303.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1222"]},"26:1347":{"type":"FRAME","id":"26:1347","name":"Row 6","absoluteBoundingBox":{"x":-637.0,"y":3926.0,"width":1000.0,"height":752.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":3926.0,"width":1000.0,"height":752.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,3750.0]],"size":{"x":1000.0,"y":752.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["38:2072","26:1351"]},"27:1599":{"type":"FRAME","id":"27:1599","name":"Row 9","absoluteBoundingBox":{"x":-637.0,"y":6228.0,"width":1000.0,"height":549.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":6228.0,"width":1000.0,"height":549.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,6052.0]],"size":{"x":1000.0,"y":549.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["27:1600","27:1687"]},"13:395":{"type":"TEXT","id":"13:395","name":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help. Our goal was to redesign the support experience by: Improving taxonomy and information hierarchy. Introducing a dedicated support entry point. Designing an AI-powered chatbot that works seamlessly with live support. The result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","absoluteBoundingBox":{"x":1455.0,"y":828.0,"width":327.0,"height":300.0},"isolatedAbsoluteRenderBounds":{"x":1456.2939453125,"y":832.345886230469,"width":324.533081054688,"height":290.828063964844},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":300.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"As part of our Information Architecture course, our team was challenged to improve the Help & Support flow in the Parkster app. The existing support section lacked visibility, was hard to navigate, and often left users unsure of where to find the right help.\nOur goal was to redesign the support experience by:\nImproving taxonomy and information hierarchy.\nIntroducing a dedicated support entry point.\nDesigning an AI-powered chatbot that works seamlessly with live support.\nThe result: a clearer, faster, and more accessible support flow – helping users resolve issues without frustration.","lineIndentations":[0,0,1,1,1,0],"lineTypes":["NONE","NONE","UNORDERED","UNORDERED","UNORDERED","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:751":{"type":"FRAME","id":"22:751","name":"Row 4","absoluteBoundingBox":{"x":-637.0,"y":2388.0,"width":1000.0,"height":798.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":2388.0,"width":1000.0,"height":798.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,2212.0]],"size":{"x":1000.0,"y":798.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["24:962","214:91","22:754"]},"260:1231":{"type":"TEXT","id":"260:1231","name":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards: EasyPark emphasized categorized Q&A content but often felt overwhelming. Aimo Park offered a cleaner interface, though with limited chatbot functionality. From this, we concluded that Parkster needed: A visible, dedicated support icon. Clear taxonomy and categorization for both quick answers and detailed exploration. A chatbot that integrates seamlessly with live support, reducing user frustration.","absoluteBoundingBox":{"x":1061.0,"y":4846.76953125,"width":608.0,"height":338.0},"isolatedAbsoluteRenderBounds":{"x":1061.42822265625,"y":4853.0712890625,"width":597.401000976562,"height":325.921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":338.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"We analyzed EasyPark and Aimo Park’s support flows to understand industry standards:\nEasyPark emphasized categorized Q&A content but often felt overwhelming.\nAimo Park offered a cleaner interface, though with limited chatbot functionality.\n\nFrom this, we concluded that Parkster needed:\nA visible, dedicated support icon.\nClear taxonomy and categorization for both quick answers and detailed exploration.\nA chatbot that integrates seamlessly with live support, reducing user frustration.","lineIndentations":[0,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"83:27":{"type":"FRAME","id":"83:27","name":"Frame 632836","absoluteBoundingBox":{"x":-573.0,"y":959.75,"width":378.0,"height":426.5},"isolatedAbsoluteRenderBounds":{"x":-656.0,"y":959.75,"width":544.0,"height":426.5},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,191.75]],"size":{"x":378.0,"y":426.5},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:940"]},"86:28":{"key":"73001e5f2c9256ff88ba5e7df1b486748e095b81","name":"Bread/Mobile","styleType":"TEXT","remote":false,"description":"","id":"86:28","assetId":"StyleId:86:28","type":"STYLE","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"WIDTH_AND_HEIGHT","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"TOP","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},"260:1097":{"type":"RECTANGLE","id":"260:1097","name":"image 46","absoluteBoundingBox":{"x":3348.0,"y":966.0,"width":450.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":3348.0,"y":966.0,"width":450.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,79.0],[0.0,1.0,0.0]],"size":{"x":450.0,"y":278.613372802734},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"STRETCH","imageRef":"abd1675f1e23edbf3b732caac109450d44f9f917","imageTransform":[[1.0,0.0,-4.44089209850063e-16],[0.0,0.949450552463531,0.032967034727335]],"originalImageWidth":838,"originalImageHeight":476,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":15.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1215":{"type":"TEXT","id":"260:1215","name":"To ground our design, we created two personas representing typical Parkster users: Federico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for. Ylva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step. These personas helped us balance directness and discoverability in the support flow.","absoluteBoundingBox":{"x":1061.0,"y":3407.76953125,"width":608.0,"height":312.0},"isolatedAbsoluteRenderBounds":{"x":1061.94604492188,"y":3414.62744140625,"width":594.847778320312,"height":302.823974609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":312.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"To ground our design, we created two personas representing typical Parkster users:\nFederico – a tech-savvy driver who wants quick, direct help via chat. He represents the “known item seeker” who knows exactly what he’s looking for.\n\nYlva – a single mom who values clear guidance and easy-to-follow Q&A content. She represents the “exploratory seeker” who prefers browsing and discovering answers step by step.\n\nThese personas helped us balance directness and discoverability in the support flow.","lineIndentations":[0,1,0,1,0,0],"lineTypes":["NONE","UNORDERED","NONE","UNORDERED","NONE","NONE"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:756":{"type":"TEXT","id":"22:756","name":"🎯 Target Audience & Personas","absoluteBoundingBox":{"x":-81.5,"y":2468.0,"width":405.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":-81.5,"y":2473.23999023438,"width":327.358642578125,"height":76.089599609375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":405.0,"y":92.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Target Audience & Personas","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1267":{"type":"TEXT","id":"260:1267","name":"🎓 Reflections & Learnings","absoluteBoundingBox":{"x":1061.0,"y":9856.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":9861.7294921875,"width":357.463134765625,"height":32.0859375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎓 Reflections & Learnings","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:690":{"type":"FRAME","id":"22:690","name":"Content","absoluteBoundingBox":{"x":-573.0,"y":1672.5,"width":404.0,"height":621.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":1672.5,"width":404.0,"height":621.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,94.5]],"size":{"x":404.0,"y":621.0},"fills":[],"strokeAlign":"INSIDE","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":48.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["22:691"]},"37:1992":{"type":"RECTANGLE","id":"37:1992","name":"image 61","absoluteBoundingBox":{"x":-105.0,"y":1658.0,"width":404.0,"height":650.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":1658.0,"width":404.0,"height":650.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":650.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"847b27c2cb15df714788e83673d03715f48696a3","originalImageWidth":802,"originalImageHeight":322,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"245:783":{"type":"COMPONENT","id":"245:783","name":"CTA/Desktop/Navigation","absoluteBoundingBox":{"x":-35686.0,"y":-17176.0,"width":1280.0,"height":130.0},"isolatedAbsoluteRenderBounds":{"x":-35686.0,"y":-17176.0,"width":1280.0,"height":130.0},"relativeTransform":[[1.0,0.0,517.0],[0.0,1.0,2978.0]],"size":{"x":1280.0,"y":130.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":40.0,"paddingRight":64.0,"paddingBottom":40.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["245:743"]},"22:691":{"type":"FRAME","id":"22:691","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":1672.5,"width":404.0,"height":621.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":1672.5,"width":404.0,"height":621.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":621.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["22:692","22:693"]},"83:25":{"type":"FRAME","id":"83:25","name":"Frame 632835","absoluteBoundingBox":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":432.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["14:413"]},"22:692":{"type":"TEXT","id":"22:692","name":"🔍 Research & Insights","absoluteBoundingBox":{"x":-573.0,"y":1672.5,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":1677.73999023438,"width":347.638061523438,"height":36.6690673828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 Research & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"26:1343":{"type":"TEXT","id":"26:1343","name":"🔍 User Research & Card Sorting","absoluteBoundingBox":{"x":-573.0,"y":3266.0,"width":404.0,"height":92.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":3271.23999023438,"width":375.387176513672,"height":82.669189453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":92.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🔍 User Research & Card Sorting","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1130":{"type":"FRAME","id":"260:1130","name":"Content","absoluteBoundingBox":{"x":3269.0,"y":3783.76953125,"width":608.0,"height":303.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":3776.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":303.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1131"]},"13:328":{"type":"FRAME","id":"13:328","name":"Row 2","absoluteBoundingBox":{"x":-637.0,"y":768.0,"width":1000.0,"height":810.0},"isolatedAbsoluteRenderBounds":{"x":-656.0,"y":768.0,"width":1019.0,"height":810.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,592.0]],"size":{"x":1000.0,"y":810.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["83:27","13:331"]},"260:3977":{"mainComponentId":"245:1361","type":"INSTANCE","id":"260:3977","name":"Header/Mobile","absoluteBoundingBox":{"x":2614.0,"y":96.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":2614.0,"y":96.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,3251.0],[0.0,1.0,-80.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I260:3977;245:1320","I260:3977;245:1321"],"componentProperties":{},"overrides":[]},"260:1205":{"type":"FRAME","id":"260:1205","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":2657.76953125,"width":608.0,"height":395.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":2657.76953125,"width":608.0,"height":395.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":395.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1206","260:1207"]},"260:1103":{"type":"TEXT","id":"260:1103","name":"Play prototype","absoluteBoundingBox":{"x":3377.0,"y":1435.61340332031,"width":111.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":3378.57958984375,"y":1440.97705078125,"width":108.376220703125,"height":14.9090576171875},"relativeTransform":[[1.0,0.0,108.0],[0.0,1.0,12.0]],"size":{"x":111.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"12:12783":{"type":"TEXT","id":"12:12783","name":"Parkster AB","absoluteBoundingBox":{"x":1523.0,"y":-188.0,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":1525.14916992188,"y":-181.727279663086,"width":186.858764648438,"height":25.0894927978516},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,24.0]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1240":{"type":"FRAME","id":"260:1240","name":"Content","absoluteBoundingBox":{"x":1061.0,"y":6320.76953125,"width":608.0,"height":499.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":6320.76953125,"width":608.0,"height":499.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,437.0]],"size":{"x":608.0,"y":499.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1241"]},"87:240":{"type":"FRAME","id":"87:240","name":"Row 8","absoluteBoundingBox":{"x":631.0,"y":5206.76953125,"width":672.0,"height":1016.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":5206.76953125,"width":672.0,"height":1016.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,5111.76953125]],"size":{"x":672.0,"y":1016.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":80.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:241","87:242"]},"14:413":{"type":"RECTANGLE","id":"14:413","name":"image 46","absoluteBoundingBox":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":432.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"abd1675f1e23edbf3b732caac109450d44f9f917","originalImageWidth":838,"originalImageHeight":476,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeWeight":10.0,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"27:1576":{"type":"TEXT","id":"27:1576","name":"User Pain Points: Support felt hidden and hard to access. Zone codes, payments, and parking duration caused frequent confusion. No in-app Q&A or intuitive self-service options. Limited visibility led to low usage of help content. Proposed Solutions: Add a virtual assistant (chatbot) for 24/7 support. Introduce a dedicated support icon in the navigation bar. Redesign Q&A as a swipe-based, intuitive flow. Use dropdowns and progressive disclosure to reduce clutter. Challenges Faced: Balancing between chatbot, Q&A, and live support. Limited team resources and time. Translating theoretical IA concepts into practical design.","absoluteBoundingBox":{"x":1455.0,"y":4300.0,"width":327.0,"height":460.0},"isolatedAbsoluteRenderBounds":{"x":1455.89489746094,"y":4304.7783203125,"width":322.6201171875,"height":453.24462890625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":327.0,"y":460.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"User Pain Points:\nSupport felt hidden and hard to access.\nZone codes, payments, and parking duration caused frequent confusion.\nNo in-app Q&A or intuitive self-service options.\nLimited visibility led to low usage of help content.\n\nProposed Solutions:\nAdd a virtual assistant (chatbot) for 24/7 support.\nIntroduce a dedicated support icon in the navigation bar.\nRedesign Q&A as a swipe-based, intuitive flow.\nUse dropdowns and progressive disclosure to reduce clutter.\n\nChallenges Faced:\nBalancing between chatbot, Q&A, and live support.\nLimited team resources and time.\nTranslating theoretical IA concepts into practical design.","lineIndentations":[0,1,1,1,1,0,0,1,1,1,1,0,0,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED","NONE","NONE","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:28","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":14.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.07,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":20.3000011444092,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:332":{"type":"FRAME","id":"13:332","name":"Text","absoluteBoundingBox":{"x":-118.0,"y":848.0,"width":404.0,"height":650.0},"isolatedAbsoluteRenderBounds":{"x":-118.0,"y":848.0,"width":404.0,"height":650.0},"relativeTransform":[[1.0,0.0,13.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":650.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["13:333","13:334"]},"13:321":{"type":"FRAME","id":"13:321","name":"Text","absoluteBoundingBox":{"x":-573.0,"y":328.0,"width":404.0,"height":190.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":328.0,"width":404.0,"height":190.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":190.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["13:322","13:323"]},"13:333":{"type":"TEXT","id":"13:333","name":"🎯 Project Overview","absoluteBoundingBox":{"x":-118.0,"y":848.0,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-118.0,"y":853.239990234375,"width":307.842498779297,"height":36.3054809570312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Project Overview","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:29716":{"type":"FRAME","id":"256:29716","name":"Header","absoluteBoundingBox":{"x":-777.0,"y":-212.0,"width":1280.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":-777.0,"y":-212.0,"width":1280.0,"height":176.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":1280.0,"y":176.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["256:29717"]},"13:326":{"type":"FRAME","id":"13:326","name":"Image","absoluteBoundingBox":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":256.0,"width":404.0,"height":432.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":432.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":8.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"SPACE_BETWEEN","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["83:25"]},"260:1255":{"type":"TEXT","id":"260:1255","name":"🧩 Wireframe Design & Structure","absoluteBoundingBox":{"x":1061.0,"y":8117.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":8122.7294921875,"width":443.052612304688,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🧩 Wireframe Design & Structure","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:325":{"type":"TEXT","id":"13:325","name":"Play prototype","absoluteBoundingBox":{"x":-534.5,"y":578.0,"width":125.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":-532.660400390625,"y":584.909118652344,"width":121.923248291016,"height":16.772705078125},"relativeTransform":[[1.0,0.0,38.5],[0.0,1.0,12.0]],"size":{"x":125.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Play prototype","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"13:323":{"type":"TEXT","id":"13:323","name":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","absoluteBoundingBox":{"x":-573.0,"y":402.0,"width":404.0,"height":116.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":408.779815673828,"width":394.957153320312,"height":106.311065673828},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,74.0]],"size":{"x":404.0,"y":116.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Redesign of Parkster’s Help & Support flow — focused on clarity, taxonomy, and chatbot integration to improve user access to support.","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:26","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","responsiveTextStyleVariants":[{"minWidth":1280.0,"name":"Desktop","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":800.0,"name":"Tablet","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}},{"minWidth":0.0,"name":"Mobile","style":{"styleIdForText":"StyleId:86:26","fontSize":20.0,"letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":123.733329772949,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%"}}],"fontVariantPosition":"NORMAL","fontSize":20.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.1,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":29.0,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"87:235":{"type":"FRAME","id":"87:235","name":"Content","absoluteBoundingBox":{"x":663.0,"y":4853.26953125,"width":608.0,"height":285.5},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":4853.26953125,"width":608.0,"height":285.5},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,349.5]],"size":{"x":608.0,"y":285.5},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":40.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:236"]},"27:1574":{"type":"FRAME","id":"27:1574","name":"Text","absoluteBoundingBox":{"x":1455.0,"y":4243.0,"width":327.0,"height":517.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":4243.0,"width":327.0,"height":517.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":327.0,"y":517.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["27:1575","27:1576"]},"260:1136":{"type":"RECTANGLE","id":"260:1136","name":"image 66","absoluteBoundingBox":{"x":3269.0,"y":4485.76953125,"width":608.0,"height":272.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":4485.76953125,"width":608.0,"height":272.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":272.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"63034592573e52d7cd1f60ecbb854d41eec4421d","originalImageWidth":940,"originalImageHeight":370,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"strokeWeight":0.601282238960266,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"12:12684":{"type":"FRAME","id":"12:12684","name":"Header","absoluteBoundingBox":{"x":-745.0,"y":-22.0,"width":1216.0,"height":198.0},"isolatedAbsoluteRenderBounds":{"x":-745.0,"y":-22.0,"width":1216.0,"height":198.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":1216.0,"y":198.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["12:12685"]},"260:1270":{"type":"TEXT","id":"260:1270","name":"Parkster AB","absoluteBoundingBox":{"x":1241.5,"y":10776.15625,"width":247.0,"height":48.0},"isolatedAbsoluteRenderBounds":{"x":1244.28125,"y":10784.15625,"width":241.817138671875,"height":32.46875},"relativeTransform":[[1.0,0.0,276.5],[0.0,1.0,24.0]],"size":{"x":247.0,"y":48.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:22","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":44.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.88,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":48.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1187":{"type":"FRAME","id":"260:1187","name":"Frame 632835","absoluteBoundingBox":{"x":1061.0,"y":966.0,"width":608.0,"height":278.613372802734},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":966.0,"width":608.0,"height":278.613403320312},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":278.613372802734},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"strokeWeight":1.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1188"]},"12:12685":{"type":"TEXT","id":"12:12685","name":"Parkster AB","absoluteBoundingBox":{"x":-314.5,"y":42.0,"width":355.0,"height":70.0},"isolatedAbsoluteRenderBounds":{"x":-310.454559326172,"y":53.4545440673828,"width":348.534118652344,"height":47.2272720336914},"relativeTransform":[[1.0,0.0,430.5],[0.0,1.0,64.0]],"size":{"x":355.0,"y":70.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:25","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":64.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-1.6,"letterSpacingValue":-2.5,"letterSpacingUnit":"PERCENT","lineHeightPx":70.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1190":{"type":"FRAME","id":"260:1190","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":1276.61340332031,"width":608.0,"height":107.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":1276.61340332031,"width":608.0,"height":107.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":107.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1191","260:1192"]},"27:1747":{"type":"FRAME","id":"27:1747","name":"Row 11","absoluteBoundingBox":{"x":-637.0,"y":7459.0,"width":1000.0,"height":723.0},"isolatedAbsoluteRenderBounds":{"x":-637.0,"y":7459.0,"width":1000.0,"height":723.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,7283.0]],"size":{"x":1000.0,"y":723.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":80.0,"paddingRight":64.0,"paddingBottom":80.0,"paddingLeft":64.0,"layoutMode":"HORIZONTAL","itemSpacing":64.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","children":["27:1748","39:2382"]},"27:1563":{"type":"TEXT","id":"27:1563","name":"✅ Findings & Insights","absoluteBoundingBox":{"x":-105.0,"y":5353.0,"width":404.0,"height":46.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":5358.240234375,"width":335.950561523438,"height":36.6689453125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":46.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"✅ Findings & Insights","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":32.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.16,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":46.4000015258789,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:29738":{"type":"TEXT","id":"256:29738","name":"Parkster AB","absoluteBoundingBox":{"x":669.0,"y":317.0,"width":191.0,"height":37.0},"isolatedAbsoluteRenderBounds":{"x":671.149169921875,"y":323.272735595703,"width":186.858703613281,"height":25.0894775390625},"relativeTransform":[[1.0,0.0,92.0],[0.0,1.0,64.0]],"size":{"x":191.0,"y":37.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"H1","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Parkster AB","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:21","fontFamily":"Inter","fontPostScriptName":null,"fontStyle":"Bold","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":34.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.68,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":37.4000015258789,"lineHeightPercent":90.8920211791992,"lineHeightPercentFontSize":110.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"22:755":{"type":"FRAME","id":"22:755","name":"Text","absoluteBoundingBox":{"x":-81.5,"y":2468.0,"width":405.0,"height":638.0},"isolatedAbsoluteRenderBounds":{"x":-81.5,"y":2468.0,"width":405.0,"height":638.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":405.0,"y":638.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisSizingMode":"FIXED","children":["22:756","22:757"]},"245:1281":{"type":"TEXT","id":"245:1281","name":"UX projects","absoluteBoundingBox":{"x":-32498.0,"y":-18991.0,"width":94.0,"height":23.0},"isolatedAbsoluteRenderBounds":{"x":-32496.771484375,"y":-18986.5,"width":91.88671875,"height":15.7734375},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":94.0,"y":23.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[{"id":{"sessionID":78,"localID":7779},"event":{"interactionType":"ON_CLICK"},"actions":[{"transitionNodeID":{"sessionID":8,"localID":5111},"connectionType":"INTERNAL_NODE","navigationType":"NAVIGATE","connectionURL":"/portfolio"}],"isDeleted":false,"stateManagementVersion":1}],"characterStyleOverrides":[],"characters":"UX projects","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","textCase":"TITLE","textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":16.0,"textAlignHorizontal":"CENTER","textAlignVertical":"CENTER","letterSpacing":-0.08,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":23.2000007629395,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1181":{"type":"FRAME","id":"260:1181","name":"Feature 1","absoluteBoundingBox":{"x":965.0,"y":886.0,"width":800.0,"height":9605.76953125},"isolatedAbsoluteRenderBounds":{"x":965.0,"y":886.0,"width":800.0,"height":9605.76953125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":800.0,"y":9605.76953125},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["260:1182","260:1183","260:1185","260:1195","260:1202","260:1208","260:1220","260:1226","260:1232","260:1238","260:1244","260:1251","260:1257","260:1263"]},"87:222":{"type":"FRAME","id":"87:222","name":"Row 5","absoluteBoundingBox":{"x":631.0,"y":3104.76953125,"width":672.0,"height":564.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":3104.76953125,"width":672.0,"height":564.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,3009.76953125]],"size":{"x":672.0,"y":564.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["87:223","87:227"]},"254:20493":{"mainComponentId":"245:1361","type":"INSTANCE","id":"254:20493","name":"Header/Mobile","absoluteBoundingBox":{"x":-839.0,"y":189.0,"width":375.0,"height":131.0},"isolatedAbsoluteRenderBounds":{"x":-839.0,"y":189.0,"width":375.0,"height":131.0},"relativeTransform":[[1.0,0.0,-202.0],[0.0,1.0,13.0]],"size":{"x":375.0,"y":131.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":24.0,"paddingRight":24.0,"paddingBottom":24.0,"paddingLeft":24.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["I254:20493;245:1320","I254:20493;245:1321"],"componentProperties":{},"overrides":[]},"87:208":{"type":"FRAME","id":"87:208","name":"Row 3","absoluteBoundingBox":{"x":631.0,"y":1605.76940917969,"width":672.0,"height":760.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":1605.76940917969,"width":672.0,"height":760.000122070312},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,1510.76940917969]],"size":{"x":672.0,"y":760.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:213","87:209"]},"260:1144":{"type":"FRAME","id":"260:1144","name":"Text","absoluteBoundingBox":{"x":3269.0,"y":5576.51953125,"width":608.0,"height":265.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":5576.51953125,"width":608.0,"height":265.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,10.25]],"size":{"x":608.0,"y":265.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1145","260:1146"]},"13:322":{"type":"TEXT","id":"13:322","name":"🅿️ Parkster (2023)","absoluteBoundingBox":{"x":-573.0,"y":328.0,"width":404.0,"height":50.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":332.519989013672,"width":319.111755371094,"height":36.4459228515625},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":404.0,"y":50.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🅿️ Parkster (2023)","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Black","fontStyle":"Black","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":36.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.72,"letterSpacingValue":-2.0,"letterSpacingUnit":"PERCENT","lineHeightPx":50.3999977111816,"lineHeightPercent":115.680755615234,"lineHeightPercentFontSize":140.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1167":{"type":"RECTANGLE","id":"260:1167","name":"image 71","absoluteBoundingBox":{"x":3269.0,"y":8520.76953125,"width":608.0,"height":208.0},"isolatedAbsoluteRenderBounds":{"x":3269.0,"y":8520.76953125,"width":608.0,"height":208.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,80.0]],"size":{"x":608.0,"y":208.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"588a5e9854d280f96ce45278598665667a0cf17b","originalImageWidth":1217,"originalImageHeight":394,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"87:234":{"type":"FRAME","id":"87:234","name":"Row 7","absoluteBoundingBox":{"x":631.0,"y":4503.76953125,"width":672.0,"height":667.0},"isolatedAbsoluteRenderBounds":{"x":631.0,"y":4503.76953125,"width":672.0,"height":667.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,4408.76953125]],"size":{"x":672.0,"y":667.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["87:239","87:235"]},"27:1763":{"type":"FRAME","id":"27:1763","name":"Row 11","absoluteBoundingBox":{"x":1455.0,"y":6228.0,"width":327.0,"height":627.0},"isolatedAbsoluteRenderBounds":{"x":1455.0,"y":6228.0,"width":327.0,"height":627.0},"relativeTransform":[[1.0,0.0,24.0],[0.0,1.0,6440.0]],"size":{"x":327.0,"y":627.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":16.0,"paddingBottom":16.0,"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["39:2386","27:1767"]},"87:268":{"type":"FRAME","id":"87:268","name":"Text","absoluteBoundingBox":{"x":663.0,"y":9323.76953125,"width":608.0,"height":603.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":9323.76953125,"width":608.0,"height":603.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":603.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["87:269","87:270"]},"260:1263":{"type":"FRAME","id":"260:1263","name":"Row 12","absoluteBoundingBox":{"x":1029.0,"y":9135.76953125,"width":672.0,"height":1356.0},"isolatedAbsoluteRenderBounds":{"x":1029.0,"y":9135.76953125,"width":672.0,"height":1356.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,8249.76953125]],"size":{"x":672.0,"y":1356.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":32.0,"paddingRight":32.0,"paddingBottom":32.0,"paddingLeft":32.0,"layoutMode":"VERTICAL","itemSpacing":32.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","primaryAxisSizingMode":"FIXED","counterAxisSizingMode":"FIXED","children":["260:1264","260:1265"]},"39:2382":{"type":"RECTANGLE","id":"39:2382","name":"image 71","absoluteBoundingBox":{"x":-105.0,"y":7539.0,"width":404.0,"height":563.0},"isolatedAbsoluteRenderBounds":{"x":-105.0,"y":7539.0,"width":404.0,"height":563.0},"relativeTransform":[[1.0,0.0,532.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":563.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"588a5e9854d280f96ce45278598665667a0cf17b","originalImageWidth":1217,"originalImageHeight":394,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"245:704":{"type":"TEXT","id":"245:704","name":"Explore the process","absoluteBoundingBox":{"x":-32241.0,"y":-17154.0,"width":170.0,"height":26.0},"isolatedAbsoluteRenderBounds":{"x":-32239.5625,"y":-17147.091796875,"width":166.861328125,"height":16.7734375},"relativeTransform":[[1.0,0.0,25.0],[0.0,1.0,12.0]],"size":{"x":170.0,"y":26.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"Explore the process","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"WIDTH_AND_HEIGHT","textAlignVertical":"CENTER","paragraphSpacing":16.0,"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-Medium","fontStyle":"Medium","paragraphSpacing":16.0,"textAutoResize":"WIDTH_AND_HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"256:29735":{"type":"FRAME","id":"256:29735","name":"Header","absoluteBoundingBox":{"x":-627.0,"y":334.0,"width":375.0,"height":165.0},"isolatedAbsoluteRenderBounds":{"x":-627.0,"y":334.0,"width":375.0,"height":165.0},"relativeTransform":[[1.0,0.0,10.0],[0.0,1.0,158.0]],"size":{"x":375.0,"y":165.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":1.0,"g":1.0,"b":1.0,"a":1.0},"visible":true,"opacity":1.0}],"visible":false,"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"HEADER","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"paddingTop":64.0,"paddingRight":240.0,"paddingBottom":64.0,"paddingLeft":240.0,"layoutMode":"VERTICAL","itemSpacing":24.0,"counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["256:29736"]},"87:258":{"type":"TEXT","id":"87:258","name":"In our wireframes, we focused on clarity and accessibility: Navigation bar integration → Adding a Help icon to make support always visible. AI Chatbot integration → Providing step-by-step answers and guided troubleshooting. Flexible access → Users can switch between chatbot and live support without losing context. Feedback loop → Users receive confirmations and updates, reducing uncertainty.","absoluteBoundingBox":{"x":663.0,"y":7569.76953125,"width":608.0,"height":234.0},"isolatedAbsoluteRenderBounds":{"x":664.738647460938,"y":7576.0712890625,"width":598.383666992188,"height":225.3798828125},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,57.0]],"size":{"x":608.0,"y":234.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"In our wireframes, we focused on clarity and accessibility:\nNavigation bar integration → Adding a Help icon to make support always visible.\nAI Chatbot integration → Providing step-by-step answers and guided troubleshooting.\nFlexible access → Users can switch between chatbot and live support without losing context.\nFeedback loop → Users receive confirmations and updates, reducing uncertainty.","lineIndentations":[0,1,1,1,1],"lineTypes":["NONE","UNORDERED","UNORDERED","UNORDERED","UNORDERED"],"listStartOffsets":[],"lineStyleOverrides":[0,0,0,0,0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","style":{"styleIdForText":"StyleId:86:27","fontFamily":"Inter","fontPostScriptName":"Inter-Light","fontStyle":"Light","textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":18.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.09,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":26.1000003814697,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1252":{"type":"RECTANGLE","id":"260:1252","name":"image 72","absoluteBoundingBox":{"x":1061.0,"y":7606.76953125,"width":608.0,"height":479.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":7606.76953125,"width":608.0,"height":479.0},"relativeTransform":[[1.0,0.0,32.0],[0.0,1.0,32.0]],"size":{"x":608.0,"y":479.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"5c423645e4a476996dd9e18c9be3b69b890ba03f","originalImageWidth":465,"originalImageHeight":463,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"260:1246":{"type":"RECTANGLE","id":"260:1246","name":"image 70","absoluteBoundingBox":{"x":1152.62951660156,"y":6931.76953125,"width":424.741058349609,"height":314.0},"targetAspectRatio":{"x":606.0,"y":448.0},"isolatedAbsoluteRenderBounds":{"x":1152.62951660156,"y":6931.76953125,"width":424.741088867188,"height":314.0},"relativeTransform":[[1.0,0.0,91.6294708251953],[0.0,1.0,0.0]],"size":{"x":424.741058349609,"y":314.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FILL","imageRef":"a01421d53e08c0ce703396d476f29b95de12458d","originalImageWidth":1147,"originalImageHeight":848,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","strokes":[],"strokeWeight":0.5,"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]},"13:318":{"type":"FRAME","id":"13:318","name":"Feature 1","absoluteBoundingBox":{"x":-637.0,"y":176.0,"width":1000.0,"height":9044.0},"isolatedAbsoluteRenderBounds":{"x":-656.0,"y":176.0,"width":1019.0,"height":9044.0},"relativeTransform":[[1.0,0.0,140.0],[0.0,1.0,278.0]],"size":{"x":1000.0,"y":9044.0},"fills":[],"strokeAlign":"INSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisAlignItems":"CENTER","primaryAxisAlignItems":"CENTER","counterAxisSizingMode":"FIXED","children":["254:20493","260:3977","256:29735","13:319","13:328","22:689","22:751","26:1340","26:1347","27:1493","27:1559","27:1599","27:1701","27:1747","27:1801"]},"260:1089":{"type":"FRAME","id":"260:1089","name":"Container","absoluteBoundingBox":{"x":3173.0,"y":886.0,"width":800.0,"height":9605.76953125},"isolatedAbsoluteRenderBounds":{"x":3173.0,"y":886.0,"width":800.0,"height":9605.76953125},"relativeTransform":[[1.0,0.0,1742.0],[0.0,1.0,1098.0]],"size":{"x":800.0,"y":9605.76953125},"fills":[],"visible":false,"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"MAIN","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","counterAxisSizingMode":"FIXED","children":["260:1090","260:1178"]},"87:217":{"type":"TEXT","id":"87:217","name":"🎯 Target Audience & Personas","absoluteBoundingBox":{"x":663.0,"y":2667.76953125,"width":608.0,"height":41.0},"isolatedAbsoluteRenderBounds":{"x":663.0,"y":2672.7294921875,"width":420.617431640625,"height":32.08544921875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,0.0]],"size":{"x":608.0,"y":41.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.0,"g":0.0,"b":0.0,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"H2","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"🎯 Target Audience & Personas","lineIndentations":[0],"lineTypes":["NONE"],"listStartOffsets":[],"lineStyleOverrides":[0],"lineTextDirections":null,"textAutoResize":"HEIGHT","textAlignVertical":"CENTER","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"style":{"fontFamily":"Inter","fontPostScriptName":"Inter-ExtraBold","fontStyle":"Extra Bold","fallbackFonts":[{"fontFamily":"Noto Sans","fontStyle":"Bold"}],"textAutoResize":"HEIGHT","fontVariantPosition":"NORMAL","fontSize":28.0,"textAlignHorizontal":"LEFT","textAlignVertical":"CENTER","letterSpacing":-0.14,"letterSpacingValue":-0.5,"letterSpacingUnit":"PERCENT","lineHeightPx":40.6000022888184,"lineHeightPercent":119.812210083008,"lineHeightPercentFontSize":145.0,"lineHeightUnit":"FONT_SIZE_%","paragraphSpacing":0,"paragraphIndent":0,"listSpacing":0,"italic":false,"textCase":"ORIGINAL","textDecoration":"NONE","textDecorationSkipInk":false,"textDecorationStyle":"solid","textTruncation":"DISABLED"},"styleOverrideTable":{}},"260:1222":{"type":"FRAME","id":"260:1222","name":"Text","absoluteBoundingBox":{"x":1061.0,"y":3776.76953125,"width":608.0,"height":317.0},"isolatedAbsoluteRenderBounds":{"x":1061.0,"y":3776.76953125,"width":608.0,"height":317.0},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,-7.0]],"size":{"x":608.0,"y":317.0},"fills":[],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"layoutMode":"VERTICAL","itemSpacing":16.0,"counterAxisSizingMode":"FIXED","children":["260:1223","260:1224"]},"52:7755":{"type":"RECTANGLE","id":"52:7755","name":"image 67","absoluteBoundingBox":{"x":-573.0,"y":5353.0,"width":404.0,"height":795.0},"isolatedAbsoluteRenderBounds":{"x":-573.0,"y":5353.0,"width":404.0,"height":795.0},"relativeTransform":[[1.0,0.0,64.0],[0.0,1.0,80.0]],"size":{"x":404.0,"y":795.0},"fills":[{"blendMode":"NORMAL","type":"IMAGE","scaleMode":"FIT","imageRef":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74","originalImageWidth":679,"originalImageHeight":321,"visible":true,"opacity":1.0,"rotation":0.0}],"strokeAlign":"INSIDE","layoutAlign":"STRETCH","layoutGrow":1.0,"strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[]}},"assetIdToGuid":{"StyleId:86:28":"86:28","StyleId:86:26":"86:26","StyleId:86:27":"86:27","StyleId:86:21":"86:21","StyleId:86:25":"86:25","StyleId:86:22":"86:22"},"guidToUrl":{"12:12681":"/parkster-journey","3:416":"/about-me","0:3":"/","76:4910":"/quickbutik-journey","130:141":"/resurs-bank","66:4277":"/fitfusion","12:10432":"/parkster","8:5111":"/portfolio","74:4448":"/quickbutik","138:13546":"/nilo-collaborations-internship--lia1","43:2538":"/read-it","69:139":"/fitfusion-journey-2","55:7901":"/readit-journey-2"},"fonts":{"Inter:Extra Bold":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":800,"variationAxes":[{"tag":"wght","value":800.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Noto Sans:Bold":{"id":"NotoSans-VF_2","url":"/_woff/v2/NotoSans-VF_2/NotoSans-VF_2.woff2","source":1,"italic":false,"weight":700,"variationAxes":[{"tag":"wght","value":700.0,"name":"Weight"},{"tag":"wdth","value":100.0,"name":"Width"},{"tag":"CTGR","value":0.0,"name":"CTGR"}],"subsets":{"baseUrl":"/_woff/v2/NotoSans-VF_2/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"NotoSans-VF_2-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"NotoSans-VF_2-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"NotoSans-VF_2-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"NotoSans-VF_2-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"NotoSans-VF_2-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"NotoSans-VF_2-rest.woff2"}]}},"Inter:Medium":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":500,"variationAxes":[{"tag":"wght","value":500.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Black":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":900,"variationAxes":[{"tag":"wght","value":900.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Light":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":300,"variationAxes":[{"tag":"wght","value":300.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}},"Inter:Bold":{"id":"Inter_1","url":"/_woff/v2/Inter_1/Inter_1.woff2","source":1,"italic":false,"weight":700,"variationAxes":[{"tag":"wght","value":700.0,"name":"Weight"},{"tag":"slnt","value":0.0,"name":"Slant"}],"subsets":{"baseUrl":"/_woff/v2/Inter_1/","subsetMappings":[{"unicodeRange":"U+0000-00A0,U+00A2-00A9,U+00AC-00AE,U+00B0-00B7,U+00B9-00BA,U+00BC-00BE,U+00D7,U+00F7,U+2000-206F,U+2074,U+20AC,U+2122,U+2190-21BB,U+2212,U+2215,U+F8FF,U+FEFF,U+FFFD","file":"Inter_1-english.woff2"},{"unicodeRange":"U+00A1,U+00AA-00AB,U+00AF,U+00B8,U+00BB,U+00BF-00D6,U+00D8-00F6,U+00F8-00FF,U+0131,U+0152-0153,U+02B0-02FF","file":"Inter_1-rest-latin.woff2"},{"unicodeRange":"U+0100-0130,U+0132-0151,U+0154-017F","file":"Inter_1-latin-extended-a.woff2"},{"unicodeRange":"U+0180-024F","file":"Inter_1-latin-extended-b.woff2"},{"unicodeRange":"U+1E00-1EFF","file":"Inter_1-latin-extended-additional.woff2"},{"unicodeRange":"U+0250-02AF,U+0300-1DFF,U+1F00-1FFF,U+2070-2073,U+2075-20AB,U+20AD-2121,U+2123-218F,U+21BC-2211,U+2213-2214,U+2216-F8FE,U+F900-FEFE,U+FF00-FFFC,U+FFFE-FFFF","file":"Inter_1-rest.woff2"}]}}},"assets":{"f6b164a8631a7b76e1d20d15f23df11da0de62f1":{"type":"GENERATED_ASSET","url":"f6b164a8631a7b76e1d20d15f23df11da0de62f1.png","size":{"x":265.0,"y":163.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"262884b441e86be759a232777ab8eca5c7bf6fe3":{"type":"GENERATED_ASSET","url":"262884b441e86be759a232777ab8eca5c7bf6fe3.png","size":{"x":265.0,"y":141.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"3a1832334897c6862f763bfbebf9e160751c3e8c":{"type":"PAINT_ASSET","url":"3a1832334897c6862f763bfbebf9e160751c3e8c.png","size":{"x":676.0,"y":733.0}},"588a5e9854d280f96ce45278598665667a0cf17b":{"type":"PAINT_ASSET","url":"588a5e9854d280f96ce45278598665667a0cf17b.png","size":{"x":1217.0,"y":394.0}},"1c6b374faca8681cfd856a378dfadab6e2da26b7":{"type":"GENERATED_ASSET","url":"1c6b374faca8681cfd856a378dfadab6e2da26b7.png","size":{"x":202.0,"y":202.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74":{"type":"PAINT_ASSET","url":"fbaf8cdb41b42f8bc87c4c7174836b220cbf1d74.png","size":{"x":679.0,"y":321.0}},"63034592573e52d7cd1f60ecbb854d41eec4421d":{"type":"PAINT_ASSET","url":"63034592573e52d7cd1f60ecbb854d41eec4421d.png","size":{"x":940.0,"y":370.0}},"e659f1a7c913465911d8db08b43bd5241c75f0aa":{"type":"GENERATED_ASSET","url":"e659f1a7c913465911d8db08b43bd5241c75f0aa.png","size":{"x":202.0,"y":202.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"511f57947a3f7e8d874eb205e689e33ccb91c665":{"type":"PAINT_ASSET","url":"511f57947a3f7e8d874eb205e689e33ccb91c665.png","size":{"x":742.0,"y":135.0}},"5c423645e4a476996dd9e18c9be3b69b890ba03f":{"type":"PAINT_ASSET","url":"5c423645e4a476996dd9e18c9be3b69b890ba03f.png","size":{"x":465.0,"y":463.0}},"d02f43d00e8b0e62380cccf72bfefb693e65a824":{"type":"GENERATED_ASSET","url":"d02f43d00e8b0e62380cccf72bfefb693e65a824.png","size":{"x":452.0,"y":202.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"847b27c2cb15df714788e83673d03715f48696a3":{"type":"PAINT_ASSET","url":"847b27c2cb15df714788e83673d03715f48696a3.png","size":{"x":802.0,"y":322.0}},"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2":{"type":"GENERATED_ASSET","url":"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2.png","size":{"x":452.0,"y":371.0},"offsets":{"left":{"value":0.0,"unit":"PERCENT"},"right":{"value":0.0,"unit":"PERCENT"},"top":{"value":0.0,"unit":"PERCENT"},"bottom":{"value":0.0,"unit":"PERCENT"}},"format":"PNG"},"776a8c6bb2b5fe7bef3e228a09c63bd501768781":{"type":"PAINT_ASSET","url":"776a8c6bb2b5fe7bef3e228a09c63bd501768781.png","size":{"x":1600.0,"y":1200.0}},"a01421d53e08c0ce703396d476f29b95de12458d":{"type":"PAINT_ASSET","url":"a01421d53e08c0ce703396d476f29b95de12458d.png","size":{"x":1147.0,"y":848.0}},"abd1675f1e23edbf3b732caac109450d44f9f917":{"type":"PAINT_ASSET","url":"abd1675f1e23edbf3b732caac109450d44f9f917.png","size":{"x":838.0,"y":476.0}},"12bdba1988c8d434c1a09637b264245f8cbaa962":{"type":"GENERATED_ASSET","url":"12bdba1988c8d434c1a09637b264245f8cbaa962.png","size":{"x":48.0,"y":48.0},"offsets":{"top":{"value":0,"unit":"PIXELS"},"right":{"value":0,"unit":"PIXELS"},"bottom":{"value":0,"unit":"PIXELS"},"left":{"value":0,"unit":"PIXELS"}},"format":"PNG"}},"stablePathToAssetInfo":{"260:1125":{"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"260:1120":{"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"260:1119":{"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"},"24:972":{"hash":"f6b164a8631a7b76e1d20d15f23df11da0de62f1"},"87:219":{"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"214:65":{"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"172:1417":{"hash":"12bdba1988c8d434c1a09637b264245f8cbaa962"},"260:1211":{"hash":"e659f1a7c913465911d8db08b43bd5241c75f0aa"},"260:1210":{"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"},"214:94":{"hash":"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2"},"24:962":{"hash":"d02f43d00e8b0e62380cccf72bfefb693e65a824"},"260:1216":{"hash":"262884b441e86be759a232777ab8eca5c7bf6fe3"},"214:91":{"hash":"1b67e993b1f924a5d2d3b127c05b1ac620c1ecc2"},"214:64":{"hash":"1c6b374faca8681cfd856a378dfadab6e2da26b7"}},"animateRootIds":[],"siteSettings":{"scalingMode":"REFLOW","blockSearchIndexing":true,"addBypassLinks":true,"faviconFilename":"12bdba1988c8d434c1a09637b264245f8cbaa962.png","labs":{"E5FBBA911B2B7A09E649D4BE6CDF8591EAEFC881":false},"title":"MilaimHasanaj/portfolio - Parkster journey"},"sourceCodeHash":""}