Milaim Hasanaj

June 1, 2024

Accessibility & UX Research at Resurs Bank

Internship project (LIA2) | March – May 2025

Overview

During my first internship (LIA1), I worked with Nilo Collaborations, a Swedish startup providing a digital tool for project leaders to collect and organize ideas through structured sessions. My role was to redesign the desktop dashboard and develop a mobile version to make the product more modern, intuitive, and user-friendly.

📅 March – May 2025 👤 Role: UX Designer (Intern) 🏢 Team: UX/CX Team at Resurs Bank

Another subheader to break up text

Redesign the Home/Dashboard for better usability

Optimize language and labels

Create a mobile version and improve the brainstorming function

Ensure a balance between professional and modern design

Impact & Results

Delivered a full GAP analysis to both developers and external vendors.
Helped raise organizational awareness of accessibility issues and influenced product improvements.
Supported Resurs Bank in preparing for WCAG 2.1 & EAA compliance.
Strengthened collaboration between UX, developers, and customer service.

Benchmarking and research boards in Miro comparing navigation structures and dashboard patterns

We benchmarked similar tools (Miro, Mentimeter, Kahoot, Trello) to analyze navigation, structure, and session handling

Competitive analysis comparing navigation and interaction patterns across tools like Miro, Mentimeter and Trello

Analysis of Mentimeter’s dashboard and session flow used for benchmarking navigation and interaction patterns

Reflections & Learnings

Co-led the desktop dashboard redesign together with one teammate.

Simplified the navigation menu (removed “Library”, replaced “Dashboard” with “Home”).

Prioritized Create Session and Recently Viewed on the Home screen.

Adjusted terminology and labels to improve clarity.

Organized and executed user tests, collecting valuable insights on layout, language, and usability.

Delivered hi-fi prototypes and presented results to stakeholders.

Results

A redesigned dashboard with a clearer hierarchy and modernized visuals.
Identified usability issues:

Users preferred “Recently Viewed” at the top.
Session naming and search needed improvements.
Folder/map structure was confusing and required more clarity.

Iterations based on testing resulted in a cleaner layout and improved user flow.

Redesigned dashboard with a clearer hierarchy and modernized visuals

Results

Learned to work in a startup environment with limited resources.
Understood the importance of clarifying terminology for usability.
Gained deeper experience in user testing (Think Aloud) and how to translate findings into design improvements.
Learned to argue for design decisions based on UX principles and user needs.
Collaboration with four other interns taught me the value of clear communication and team ownership.

View prototype

Milaim Hasanaj

June 1, 2024

Accessibility & UX Research at Resurs Bank

Internship project (LIA2) | March – May 2025

Overview

📅 April – May 2024 👤 Role: UX Designer (Intern) 🏢 Team: 5 UX interns (3 from EC Education – LIA1, 2 from other programs – LIA2)

Another subheader to break up text

Redesign the Home/Dashboard for better usability

Optimize language and labels

Create a mobile version and improve the brainstorming function

Ensure a balance between professional and modern design

Impact & Results

Delivered a full GAP analysis to both developers and external vendors.
Helped raise organizational awareness of accessibility issues and influenced product improvements.
Supported Resurs Bank in preparing for WCAG 2.1 & EAA compliance.
Strengthened collaboration between UX, developers, and customer service.

We benchmarked similar tools (Miro, Mentimeter, Kahoot, Trello) to analyze navigation, structure, and session handling

Reflections & Learnings

Co-led the desktop dashboard redesign together with one teammate.

Simplified the navigation menu (removed “Library”, replaced “Dashboard” with “Home”).

Prioritized Create Session and Recently Viewed on the Home screen.

Adjusted terminology and labels to improve clarity.

Organized and executed user tests, collecting valuable insights on layout, language, and usability.

Delivered hi-fi prototypes and presented results to stakeholders.

Results

A redesigned dashboard with a clearer hierarchy and modernized visuals.
Identified usability issues:

Users preferred “Recently Viewed” at the top.
Session naming and search needed improvements.
Folder/map structure was confusing and required more clarity.

Iterations based on testing resulted in a cleaner layout and improved user flow.

Results

Learned to work in a startup environment with limited resources.
Understood the importance of clarifying terminology for usability.
Gained deeper experience in user testing (Think Aloud) and how to translate findings into design improvements.
Learned to argue for design decisions based on UX principles and user needs.
Collaboration with four other interns taught me the value of clear communication and team ownership.

View prototype

Milaim Hasanaj

June 1, 2024

Nilo Collaborations (Internship / LIA1)

Internship project (LIA2) | March – May 2025

Overview

📅 April – May 2024 👤 Role: UX Designer (Intern) 🏢 Team: 5 UX interns (3 from EC Education – LIA1, 2 from other programs – LIA2)

Challenge

Nilo’s original dashboard was based on an early flat 1.0 design with limited hierarchy and a cluttered interface. Users struggled with unclear terminology (“sessions”), confusing navigation, and too much content on the Home page.

Goal:

Redesign the desktop dashboard (Home page) to improve usability and clarity.
Optimize navigation, hierarchy, and language (labels and headings).
Ensure a balance between modern, professional, and user-friendly design.

Process & Methods

We applied a user-centered process inspired by Design Thinking:

Research & Benchmarking – Compared with tools like Miro, Mentimeter, Jira, Trello, Monday, and Slack.
Information Architecture – Reorganized navigation and simplified menu items.
Sketching & Wireframes – Created multiple low-fi sketches exploring different hierarchies.
Prototyping – Designed and tested hi-fi prototypes of the new dashboard in Figma.
User Testing – Conducted two rounds of Think Aloud testing with real users, analyzing clarity and navigation issues.
Iteration – Refined design based on continuous feedback.

We benchmarked similar tools (Miro, Mentimeter, Kahoot, Trello) to analyze navigation, structure, and session handling

My Contributions

Co-led the desktop dashboard redesign together with one teammate.
Simplified the navigation menu (removed “Library”, replaced “Dashboard” with “Home”).
Prioritized Create Session and Recently Viewed on the Home screen.

Adjusted terminology and labels to improve clarity.

Organized and executed user tests, collecting valuable insights on layout, language, and usability.
Delivered hi-fi prototypes and presented results to stakeholders.

Results

A redesigned dashboard with a clearer hierarchy and modernized visuals.
Identified usability issues:

Users preferred “Recently Viewed” at the top.
Session naming and search needed improvements.
Folder/map structure was confusing and required more clarity.

Iterations based on testing resulted in a cleaner layout and improved user flow.

Reflections & Learnings

Learned to work in a startup environment with limited resources.
Understood the importance of clarifying terminology for usability.
Gained deeper experience in user testing (Think Aloud) and how to translate findings into design improvements.
Learned to argue for design decisions based on UX principles and user needs.
Collaboration with four other interns taught me the value of clear communication and team ownership.

View prototype